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“filling at home!” 4 of 5 stars
Review of Moevenpick Hotel & Apartments Bur Dubai

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Moevenpick Hotel & Apartments Bur Dubai
5.0 of 5 Hotel   |   Oud Metha Area, PO Box 32733, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #56 of 499 Hotels in Dubai
Certificate of Excellence 2014
Morrow, Georgia
1 review
“filling at home!”
4 of 5 stars Reviewed January 26, 2014

I have stayed this Movenpick on and off for 2 years now.I have always had the best of experiences, From the hotel driver from airport and at the front Desk, but all ways from Housekeeping. so I would to thank, mrs Akshay, from housekeeping for making this stay a Good One!! Thank you Akshay!!!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, February 7, 2014
Dear Rodney J,

Thank you so much for staying with us again and for your review of your most recent visit with us. Your loyalty is highly valued and appreciated. I am delighted to read that you enjoyed your stay and that our service quality did not disappoint. Especially Akshey will be delighted to learn of your satisfaction. We will look forward to serving you again should your travels bring you back our way.

Sincerely,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed January 20, 2014

Friendly, professional and polite staff. Housekeeping in terms of making up the room was impeccable, with particular mention being made of Viju Nesamany. Viju was passionate about providing the best possible service experience to me as a guest. Thank you Viju. This hotel clearly raises the bar in terms of friendliness, as well as cleanliness. The food was superb, fresh and flavorful. Well done to the Movenpick Bur Dubai team.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, January 22, 2014
Dear Robert C,

Thank you so much for taking the time to share your review of your most recent stay with us on TripAdvisor. It gives me great pleasure to learn that you enjoyed staying with us. Thank you for your kind remarks pertaining to our service team and especially about Viju. I will share your comment with the entire team as I am certain they will find your feedback equally rewarding. We are truly pleased about your comment and we will look forward to welcoming you back, hopefully in the not far future.

Sincerely,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
5 of 5 stars Reviewed January 19, 2014 via mobile

My husband and I stayed for the Christmas holidays in moevenpick. Let me just say a big thank you to the entire staff for making our stay a pleasant one. The customer service in this hotel is excellent. I would definitely be coming back!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, January 20, 2014
Dear Osa A,

Thank you so much for taking the time to share your feedback of your most recent stay with us on TripAdvisor. I am truly delighted to read that you and your husband enjoyed your stay during your Christmas holidays. Thank you for your kind words pertaining to our service team. I am pleased to learn that you found our service excellent and pleasant. Your feedback and loyalty are highly valued and appreciated. We will look forward to serving you again, hopefully very soon.

Sincerely,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menlo Park, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 15, 2014

We had 2 rooms. Bathrooms were in really bad shape.
B'fast was excellent.
Overall service was below average.
Over priced for its condition.
You can do a lot better than this place in Dubai.
Staff at the reception desk were below average.
Carpet in the rooms were very old and dingy

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, January 20, 2014
Dear M B,

Thank you for your comments pertaining your recent stay with us at Mövenpick Hotel & Apartments Bur Dubai. We appreciate your feedback and I am sorry to learn of your disappointment. Rest assured that your feedback will be shared with the concerned Head of Departments for further review and improvements. Whilst we may not be the most deluxe property in Dubai, we do value our people and the high level of service and friendliness they deliver to our guests each and every day. We are grateful to the vast majority of our guests who have recognized this over the years and taken time to share their positive experiences with us as detailed in the comments below and above.

Thank you for your feedback.

Sincerely,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 13, 2014 via mobile

Another excellent stay at the Movenpick Bur Dubai. From check in to check out we had a hassle free stay. Any requests were dealt with cheerfully and promptly. I had also made a couple of room requests on booking which were are met. As a family of 4 we made use of a number of eating options close to the hotel. We used taxis to travel around Dubai which we found to be reasonably cheap for the size of the group and also used the Dubai Metro which is has a station close to the hotel. This was our second stay and will be out hotel of choice when we return to Dubai.

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, January 16, 2014
Dear RichardWilliams_58,

Thank you so much for taking the time to share your feedback pertaining to your stays at the Mövenpick Hotel & Apartments Bur Dubai on TripAdvisor. We truly value and appreciate your support and loyalty. I am truly delighted to read that you gave us an opportunity to serve you and that you will stay with us again when returning to Dubai. Thank you also for your comment pertaining to our service team and I will certainly share your feedback with all of them. We will look forward to serving you again should your travels bring you back our way soon.

Sincerely,

Markus Eppinger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 12, 2014

Stopped over here on way back from Europe. Enjoyed the luxurious rooms and the roof top pool- I would reccommend this joint to anyone looking to relax in Dubai. One downside is that it is not close to the beach- but i didn't find this to be a issue due to the roof top pool....

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, January 16, 2014
Dear famishedtim,

Thank you so much for staying with us during your stopover and thank you as well for sharing your positive review on TripAdvisor. I am truly pleased to read that you enjoyed your room and the quality of our service. Our hotel is located in the heart of the city and we do provide a shuttle bus to Jumeirah Beach Park twice a day. However, I am pleased to learn that you enjoyed your time at our hotel pool. Your feedback is highly valued and appreciated. We will look forward to welcoming you back, hopefully in the not far future.

Sincerely,

Markus Eppinger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns Region, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 12, 2014

Stayed here for 3 nights in September 2013. Booked online and got a great deal.
Arrived very early morning well before check in time. The guy at the desk was awesome and allowed us to check in at 7am with no extra charge.
Great food at the restaurant and both pools were well looked after. Suggest maybe chilled water is available throughout the hotel and particularly poolside.
All in all great stay

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, January 16, 2014
Dear Lee C,

Thank you so much for choosing the Mövenpick Hotel & Apartments Bur Dubai as your hotel of stay during your family vacation last September. I am truly delighted to read that you and your family had a pleasant stay and that our service team efficiently assisted you. Particularly upon your arrival at the hotel. I am glad that we were able in providing you with a room early morning. Thank you also for your positive comments about our restaurants and the pool. We will look forward to serving you and your family again should your travels bring you back our way soon.

Sincerely,

Markus Eppinger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel & Apartments Bur Dubai

Address: Oud Metha Area, PO Box 32733, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Dubai
#54 Luxury Hotel in Dubai
#60 Family Hotel in Dubai
#90 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Hotel & Apartments Bur Dubai 5*
Number of rooms: 312
Official Description (provided by the hotel):
Located opposite the American Hospital in Health Care City and only 10 minutes from a host of Key locations in the city; The Dubai Mall and Fountain, Burj Khalifa, DIFC, The World Trade Centre, Dubai International Airport, City Centre, Dubai Port and Dubai Creek, the Moevenpick Hotel and Apartments Bur Dubai is strategically placed for both your business and leisure requirements. ... more   less 
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Also Known As:
Moevenpick Hotel And Apartments Bur Dubai
Movenpick Hotel Dubai
Movenpick Dubai
mövenpick Dubai

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