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“An excellent Service/Staff” 5 of 5 stars
Review of Moevenpick Hotel & Apartments Bur Dubai

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Moevenpick Hotel & Apartments Bur Dubai
5.0 of 5 Hotel   |   Oud Metha Area, PO Box 32733, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #57 of 499 Hotels in Dubai
Certificate of Excellence 2014
Algiers, Algeria
1 review
“An excellent Service/Staff”
5 of 5 stars Reviewed October 8, 2011

Completely satisfied as ever, your staff were great really they meet and exceed my expectations ...Many thanks to Mr Vishal Tokas very professionnel, friendly effective and motivated person wish him all the best and all the staff there who were/ are taking care of me as a Movenpick Family memenber. Thanks again for making me happy to stay with you everytime Im coming to Dubai.....

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, November 7, 2011
Dear Fat Z,
We are very pleased about your Tripadvisor hotel review covering your experience at the Mövenpick Hotel & Apartments Bur Dubai. Thank you so much for your feedback and ratings. We know that there are many hotel choices in Dubai and we are thankful to have earned your confidence.

We are delighted to read your comments regarding our employees, especially our receptionist Mr. Vishal. All of them will be excited to read your feed back and see their hard work has been noticed. We are once again extremely grateful for your valuable feedback and your friendly praise of our staff as well as on our quality. We do hope to have the opportunity of welcoming you back to the hotel in the very near future.

Sincerely and with kind regards

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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872 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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mixeco
1 review
5 of 5 stars Reviewed October 5, 2011

thanks a lot for make us happy to stay in movenpick burdubai the staff was so friendly and the service was fantastic just i like to say thank you very much ms sadaya u are really such a good waitress we will back again next year thanks a lot for all staff of movenpick burdubai!!!!!

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, November 7, 2011
Dear jack01137,

Many thanks for your time and interest in writing about your recent experience with us and for being so generous in your praise of our hotel. We are pleased to know we will have an opportunity to welcome your return.

It is great to hear that you and your family enjoyed every aspect of your stay with us. Thank you also for praising our staff, especially our waitress Sadaya. We do spend quite a lot of time ensuring that we have the right people on board and that they are well trained. All the team members will be excited to read your feed back and see their hard work has been noticed.

We look forward seeing you very soon and I hope to have the opportunity to welcoming you personally if your travel plans brings you back to Dubai.

Kind regards,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 27, 2011

I arrived off an overnight flight and the staff were great: nothing was too much trouble for them. That makes such a difference when you're jet-lagged, grubby and hungry! The Executive room was to a very good standard. Being an un-reformed Curry Monster, the best part was Chutney's, the South Asian restaurant. The food was excellent and superb value. Their press reviews are well deserved. I would recommend this hotel without hesitation.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, November 7, 2011
Dear Eddy2Names,

Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai and thank you also for your kind comment and favorable rating regarding your stay with us. I will certainly share your feedback with all our team members.

We are pleased that you were so satisfied with our hotel, the quality of our service and that everything went smoothly upon check-in. I also like to thank you for noting our Indian specialty restaurant with culinary treasures from the Royal kitchen of Awadh and entertaining Ghazal players throughout the evening. I am happy that you have enjoyed your time with us and we look forward to welcoming you back to the Mövenpick Hotel & Apartments Bur Dubai very soon!

Best Regards,

Markus Eppinger
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Dubai
1 review
5 of 5 stars Reviewed September 27, 2011

I just had a one night stay at Moevenpick Bur Dubai, where I was warmly welcomed by front office team (though it was busy). Had a surprise anniversary celebration for my boyfriend, I requested a cake last minute. My request was addressed immediately & we enjoyed a delicious cake (thank you chef for your flexibility). Concierge team offering help when I really needed it. Can't thank you enough for helping me make this night memorable to my beloved. Looking forward next visit :)

Room Tip: I was at executive floor..loved it
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, November 7, 2011
Dear Nihal l,

I like to thank you taking the time to share your review of our hotel on TripAdvisor. We are very pleased that you and your boyfriend enjoyed the stay during your anniversary at the Mövenpick Hotel & Apartments Bur Dubai and that the cake was to your liking. It was a pleasure for us to have you as our guests and I certainly will share your generous comment with the entire team.

If you find yourself returning, please ask for me personally. I would like the opportunity to meet you and ensure another successful stay at the Mövenpick Hotel & Apartments Bur Dubai.

Kind regards,

Markus Eppinger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 stars Reviewed September 24, 2011

One of the best hotels I have stayed in. Service was excellent, the food outstanding and the two bedroomed apartment was spacious and very well equipped. From checking in to checking out the staff were friendly, ever helpful but not over bearing. Nicholas was always cheerful and organized transport promptly. Daisy & Walter from the breakfast crew and Casey & Noel from the dinner shift all stood out amongst an amazing waiting staff, always smiling and very helpful in every way, guided and over seen by the wonderful supervisor Singh.
Will definitely return and would highly recommend this hotel and the apartments to anyone.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, November 6, 2011
Dear Egohan C,

We like to thank you for sharing your experience and being so generous in your praise of our hotel services and team members.

We are delighted you have chosen the Mövenpick Hotel & Apartments Bur Dubai as your “home” and you have enjoyed your stay with us. I like to thank you for your very complimentary comment and I am happy that the service you received from our team members was to your satisfaction and made for a comfortable stay. We will certainly share with everybody your positive comments on their service.

We look forward welcoming you back to the Mövenpick Hotel & Apartments Bur Dubai when your travel plans bring you back to Dubai!

Kind regards,

Markus Eppinger
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 stars Reviewed September 24, 2011

The hotel was excellent, this was our second visit and we thoroughly enjoyed our holiday both times. All of the staff were very friendly especially Walter, Casey, Noel, Daisy and Singh in the Fountain restaurant. the pool and gym were always very clean and our 3 year old loved the baby pool. We will definitely be back for a third visit.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Executive Assistant Manager at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, November 6, 2011
Dear Lesley W,

Thank you very much for your review, your rating and your time sharing your experience on TripAdvisor. We are delighted you enjoyed the overall quality of service received during your stays at the Mövenpick Hotel & Apartments Bur Dubai. I also like to thank you for your kind remarks pertaining to the friendly service of our employees and we will certainly share your acknowledgement with all of them, especially with Walter, Casey, Noel, Daisy and Singh.

We are once again very grateful for your valuable feedback and your friendly praise of our staff and we look forward welcoming you back to our hotel during your next Dubai trip.

Kind regards,

Markus Eppinger
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 27 cities Reviews in 27 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 23, 2011

We dined at the Fountain restaurant of the Moevenpick 5* hotel for brunch and boy! what a filling meal and a good time we had. The brunch was all the more sweeter (deserts were good but more on that later) thanks to a 50% off voucher on the full price 230 AED.

HOTEL & RESTAURANT IMPRESSION
Nice and cozy. Small 5* property by Dubai standards. Valet took the car on arrival. The Fountain restaurant is in the lobby itself a few feet down the entrance. "Open" restaurant with no walls. The skylight adds to a bright feeling.

RESERVATION/SEATING
Recommended. Had called few days ahead to reserve and had to plead for a table this week. Indeed all covers were full.

MENU
Excellent spread for the money. Price includes the "Full Monty" selection -- all buffet items AND the a la carte menu. Also includes alcoholic beverages. Very good wine selection too. Tried two white wines and was very satisfied. Menu includes cheese fondue (as well as a chocolate fondue for desert). Variety includes, cold cuts, appetizers, salads, Mediterranean vegetables, soups, several main courses (incl. Indian), desert selection and cheese table. Chef also presented us a special Treacle Pudding desert for our table. At the end we were stuffed! Without doubt the best part of the brunch was the classic Moevenpick vanilla ice-cream.

SERVICE
Very attentive waiters. Initial beverage order took a while (and we did hear a table behind us complain about a long wait for an order) but all our other requests were very promptly attended too.

All-in-all a family friendly place. Would consider going back again.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Moevenpick Hotel & Apartments Bur Dubai, responded to this review, October 10, 2011
Dear LOOK-see,

We are very happy about your Tripadvisor review covering your experience at the Friday Brunch. Thank you very much for your very detailed feedback. We know that there are many choices in Dubai and we are thankful to have earned your confidence. I will definitely share your review with all our employees and they will be happy to see that you had such a great time in our Fountain restaurant.

While I am delighted to read about your positive experience I am disappointed to learn about the delays in beverage order taking. I like to apologies for these delays and I will address this to the necessary department to make sure this will not be overlooked in future.

We would be pleased if you find your self returning for another culinary experience in one of our restaurants very soon.

Kind regards,

Markus Eppinger
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel & Apartments Bur Dubai

Address: Oud Metha Area, PO Box 32733, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Dubai
#55 Luxury Hotel in Dubai
#63 Family Hotel in Dubai
#89 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Hotel & Apartments Bur Dubai 5*
Number of rooms: 312
Official Description (provided by the hotel):
Located opposite the American Hospital in Health Care City and only 10 minutes from a host of Key locations in the city; The Dubai Mall and Fountain, Burj Khalifa, DIFC, The World Trade Centre, Dubai International Airport, City Centre, Dubai Port and Dubai Creek, the Moevenpick Hotel and Apartments Bur Dubai is strategically placed for both your business and leisure requirements. ... more   less 
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Also Known As:
Moevenpick Hotel And Apartments Bur Dubai
Movenpick Hotel Dubai
Movenpick Dubai
mövenpick Dubai

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