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“Good but it costs” 3 of 5 stars
Review of Four Points by Sheraton Bur Dubai

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Four Points by Sheraton Bur Dubai
4.0 of 5 Hotel   |   Khalid Bin Waleed Street | "Bank Street," Bur Dubai, Dubai 33196, United Arab Emirates   |  
Hotel amenities
Ranked #120 of 487 Hotels in Dubai
england
Top Contributor
92 reviews 92 reviews
60 hotel reviews
Reviews in 39 cities Reviews in 39 cities
103 helpful votes 103 helpful votes
“Good but it costs”
3 of 5 stars Reviewed September 24, 2012

Recently stayed at the Four Points on a business trip. The hotel was selcted on cost and appeared good value at the time of booking. However there were extras which added up significantly, One particluarly gripe is the charging for internet. Everyone needs internet and in every good business hotel it should be free. Here it was not.
All that being said, the room was very comfortable and all the facilities of the hotel seemed ok.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review, October 7, 2012
Dear salthound,

Thank you for sharing with us such a wonderful review on Trip Advisor.

The entire team at Four Points by Sheraton Bur Dubai feels proud & honored to read your compliments.

Your recognition of our product, customization & service is appreciated by all of us.

We understand that internet is an integral part of our lives today. We offer free WI-Fi in the lobby, the charges charged in guest rooms and business centre is just minimal. We however have attractive internet packages for the room stays which you might want to consider the next time you stay with us.

Make sure you keep an eye on our Facebook page as it has all the latest happenings in the hotel.

Thank you once again for your recognition & looking forward to the pleasures of your continued visits.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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531 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Riga
Top Contributor
79 reviews 79 reviews
64 hotel reviews
Reviews in 60 cities Reviews in 60 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 15, 2012 via mobile

Great value hotel, close to metro. Staff are helpful and accomodating. Rooms clean and decent pool/gym facility on upper floor. Confusing because there are two Hotels with similar names nearby-make sure to give taxi drivers the address or street of the hotel or you may end up at wrong one!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, September 16, 2012
Dear Marc B,

Thank you very much for the feedback about your stay with us at the Four Points by Sheraton Bur Dubai. I am really happy to know that you enjoyed the experience of staying at the hotel and our associates were taking that extra mile to make you feel comfortable.

Location is Everything for Four Points by Sheraton Bur Dubai. Metro Stations, Shopping Centres, Dubai Museum etc.. are just a stroll away from the hotel and this is what helps a traveler when he is here.

We look forward to welcome you back during your next visit and assure you of our best service at all times.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall, England
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 10, 2012

NIce hotel, large rooms with large beds.
Varied buffet food at breakfast.
Had a gym which we didnt use. There was no jacuzzi when we were there and unfortunately the swimming pool was closed between 9-5pm one out of the 4 days when we were there, which was disappointing as that was the main reason we booked this hotel, for the swimming pool.
There was construction work going on downstairs where they were building a new restaurant, which is why the pool was closed. And one afternoon all we could hear in our rooms was constant drilling and banging all afternooon coming from the construction work.
Shopping malls not too far.
Metro station nearby.
Friendly staff.
We would have enjoyed our stay better had the pool been open during the day.
A word of advice, Do not take a private taxi from the guys hanging around outside the hotel. We took one first day and he charged us double for the same trip by another taxi which was flagged down 2 days later.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, September 16, 2012
Dear josstick ,

It gives us great pleasure that you had chosen the Four Points by Sheraton Bur Dubai for your stay. Thank you for your words of appreciation and your feedback about the stay.

I am glad to hear about our hospitality and services meeting your expectations. We are extremely happy to know that we are the key to exceptional service and stay experiences for our guests.

With reference to your feedback, we would apologize on the inconvenience caused to you during your stay with regards to the pool. However, our pool was closed for renovation. We have a new project that we are working on and we regret the disturbance caused to our guests during their stay.

We look forward to welcome you back during your next visit and assure you of our best service at all times.

Make sure you keep an eye on our Facebook page as it has all the latest happenings in the hotel.


Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Top Contributor
108 reviews 108 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 8, 2012

My wife and I spent over a week at this hotel, in what was mostly a very pleasant stay. Here's my summary:

Pros:

1. The single, most important reason anyone should consider staying this hotel is location. It's truly within very close walking distance (less than 5 minutes) of a metro station. Needless to say, if you're going to be using the metro, don't think twice.

2. The convenience of the location cannot be overstated. Need a supermarket? It's in the neighboring building. Pharmacy? A block away. Foreign exchange? Right by the hotel entrance. *All* right here, literally within a couple hundred feet. Extremely convenient.

3. Our room was very comfortable. The furnishing and lighting are very contemporary, and there really is very efficient use of space. The overall vibe in the hotel was good too, especially once we get past the reception area and up to our floor.

4. The staff were, for the most part, quite good. Housekeeping was consistently effective in thoroughly cleaning the room and bathroom. Reception was professional. For a stay of over a week, all this was definitely vital, and they delivered.


Cons:

1. We were told the Starwood Preferred Guest floor, where we stayed, has no non-smoking rooms facing the main street. The only option this left us was the room directly facing other building(s), and we had to keep our curtains drawn the whole time (even during the day) to have reasonable comfort of privacy. I understand the culture has something to do with it since percentage-wise, more people do tend to smoke, but not having any non-smoking rooms with a view of the main street is a little odd and not something I've experienced at Starwood hotels in four other continents.

2. The bathroom is a little funky. It's outfitted and tiled very nicely, but a minor quibble is that the way the glass door to the bathtub is sized almost guarantees that you'll have plenty of water from the shower at the foot of the tub by the time you're done, since there's just not enough area of coverage by the glass. Not a major deal because of housekeeping in pro # 4 above, but it most certainly does warrant extra care while you're exiting the tub.

3. The levels of noice in the reception area seemed a bit odd at times. The Indian restaurant in the hotel looked real nice, but the music is played extremely loud the whole time during dinners, almost to the level of a little club. (The music is so loud, you hear it in the atrium of the building downstairs.) I wouldn't classify it as fine *and* pleasant dining because of this, which is a shame.

Also, a trip to the hotel ballroom requires a walk straight through the reception area, which can be a bit of a hassle when there's an event (such as a wedding reception or a birthday bash) going on and hotel guests have to walk through scores of visitors just to get to the elevators. I'm not sure there's a separate entrance for the ballrooms, but even if is there, there's a load-balancing issue with the crowd by the main entrance.

4. Some staff members could use a bit of training. On multiple days, housekeeping knocked on the door when the 'Do Not Disturb' door hanger was in place. I don't mean to call out the staff member, who was very helpful and hard working. Also, when unloading or loading luggage before check-in or after check-out, we had several staff rush to assist us, which was a little uncomfortable at first. Perhaps some training would work to make things like these better.


Still, overall, a very pleasant experience and if the circumstances favored availing the greatest value proposition of this hotel (great location, undoubtedly the biggest factor), neither of us would hesitate to stay here again.

Room Tip: A room with a view of the street must be way better than facing neighboring buildings.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, September 16, 2012
Dear inavigator,

Thank you very much for the feedback about your stay with us at the Four Points by Sheraton Bur Dubai. I am really happy to know that you enjoyed your stay. Your comments on the various issues experienced at your stay have been looked into and we shall address this soon.

We look forward to welcome you back during your next visit and assure you of our best service at all times.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deming
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2012

My wife and I, had a very comfortable stay during our 3 night stay in Dubai. The rooms are very clean and large. Bathrooms are also very clean. The morning breakfast is like a lunch. Too many items to enjoy.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review, September 2, 2012
Dear Ritesh P ,

It gives us great pleasure that you had chosen the Four Points by Sheraton Bur Dubai for your stay. Thank you for your words of appreciation and your feedback about the stay.

I am glad to hear about our hospitality and services meeting your expectations.

Make sure you keep an eye on our Facebook page as it has all the latest happenings in the hotel.

We certainly look forward to the opportunity to welcome you back in the very near future.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Pinas
Top Contributor
1,022 reviews 1,022 reviews
213 hotel reviews
Reviews in 128 cities Reviews in 128 cities
544 helpful votes 544 helpful votes
3 of 5 stars Reviewed August 22, 2012

Clean comfortable room in a good accessible location. Efficient, pleasant, helpful and friendly staff at reception. Fair price for this class of hotel. A good value for a business hotel. Comes well recommended and would merit a return visit.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review, September 2, 2012
Dear JEmmanuelLasPinas ,

It gives us great pleasure that you had chosen the Four Points by Sheraton Bur Dubai for your stay. Thank you for your words of appreciation and your feedback about the stay.

I am glad to hear about our hospitality and services meeting your expectations. We are extremely happy to know that we are the key to exceptional service and stay experiences for our guests.

Make sure you keep an eye on our Facebook page as it has all the latest happenings in the hotel.

We certainly look forward to the opportunity to welcome you back in the very near future.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2012

I have been staying at this hotel for the past 6 years now and their service is getting better and better every year. It is very close to the supermarket (50 m), ATM - Moneychenger (50m), Metro, Restaurants (Sukh Sagar, Chappan Bhog, Aamchi Mumbai, Little Italy etc). Room service and housekeeping is great though there is an issue of the hotel charging extra money when empty plates are called from room service (which I think they should do away with as this is the first hotel in my 30 years of travel which has made such rules). Concierge and reception are very helphful. To sum it up, it is true value for money.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, Manager at Four Points by Sheraton Bur Dubai, responded to this review, September 2, 2012
Dear Banks_Kach,

It gives us great pleasure that you had chosen the Four Points by Sheraton Bur Dubai for your stay. Thank you for your words of appreciation and your feedback about the stay.

I am glad to hear about our hospitality and services meeting your expectations. We are extremely happy to know that we are the key to exceptional service and stay experiences for our guests. Location is everything for Four Points by Sheraton Bur Dubai.

We reference to your feedback on charges for the extra plates ordered in the room service. We would like to share that this is charged keeping into consideration the manpower and resources utilized at the room service.

Make sure you keep an eye on our Facebook page as it has all the latest happenings in the hotel.

We certainly look forward to the opportunity to welcome you back in the very near future.

Kind regards,
Sanjeev G
General Manager
Four Points by Sheraton Bur Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Bur Dubai

Address: Khalid Bin Waleed Street | "Bank Street," Bur Dubai, Dubai 33196, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#93 Romantic Hotel in Dubai
#102 Luxury Hotel in Dubai
#107 Family Hotel in Dubai
#112 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Bur Dubai 4*
Number of rooms: 125
Official Description (provided by the hotel):
A four star property located on the well known "Bank Street" in Bur Dubai. The hotel features 125 guest rooms and suites with 3 restaurants including a pub. It is only a few minutes walk from major shopping centers, the old souks, Meena Bazaar, Dubai Museum and Khalid Bin Waleed Metro Station. Free bus shuttle to beach & major shopping malls is available. ... more   less 
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Also Known As:
4 Points By Sheraton Bur Dubai
Four Points By Sheraton Bur Dubai Hotel Dubai
Four Points Bur Dubai
Four Points Dubai
Sheraton Dubai
Four Points Sheraton Dubai
Dubai Four Points
Dubai Sheraton

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