Being in the travel industry i decided to take an offer at this Hotel in Dubai, dont get me wrong as the Dusit is a very well respected Thai Hotel Chain in the travel industry and i was excited finally trying them out..
I had limo transfers to and from the Airport which were excellent.
I chose the Club Room with the added extras of morning/afternoon teas/ cocktails and canapés between 1800-2000 and breakfast.
The room i was allocated was on 34th floor smoking floor non-smoking room.
The the stench of cigarette smoke in the room was unbearable, apologies from check in person and was then moved to the 35th floor non smoking room which was fine, decor of the hotel is really old school now the only modern thing in the room was glass in the bathroom as dividers between toilet and shower, dark rosewood is definitely not in vogue anymore.
The breakfast was very unappealing and in the 2 days was there the sausages only had changed.
The Club room only had the staff that were informative going for it, you had to ask to be given ie coffee etc, the one night wanted any alcohol it apparently was a dry night, the canapés were ok , nothing extraordinary like a true 5 star establishment pride themselves in.
Overall the location of the hotel is great if your a shop aholic and wish to walk to the Emirates Mall and also Bur Khaliffa.
The bus to the Jumeira Park beach was also great however only one service a day.
Was also frustrated with the service in the Deli- Cafe , this part of the hotel each time I had snacks was really quiet but the service took forever and really can do with speedier attention.
Overall the hotel really requires to be brought up to the times, maybe management needs to stay in a true 5 Star hotel to experience luxury as they say.
In 23 Oct to Out 26Oct
Pool gets direct sunlight from the open air roof between 1100-1330
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking time to review Dusit Thani Dubai on Tripadvisor.
We are unclear on your choice of title on your submitted Tripadvisor post and thought it best we clarify further. The hotel is represented on websites and through marketing material in a transparent and objective way depicting actual facilities and services. It is unfortunate on this occasion that your entry and review title appears to indicate a misperception or different expectations in relation to what is available at the hotel. It is regrettable your expectations were not met, though we believe we have been factual in our marketing . It is not in our interest to have upset guests and we are sorry to read that you did not enjoy your stay with us.
We are also sorry for the inconvenience in receiving a smoking room though we note that this was quickly rectified to a non-smoking room.
Your stay appears to have been during the Eid holiday period. The busiest time of the year in Dubai with many GCC families staying in the city. The eve and the first day of Eid is a religious holiday where alcohol cannot be served throughout the UAE.
For club lounge guests we offer the option of two breakfast venues, club lounge breakfast with a small select buffet and an a la carte menu, or alternatively breakfast in our 24th floor California restaurant offering Arabic, Asian & European items.
The Deli offers a selection of baked products and cakes on display as well as a menu. Items from the Deli menu are cooked to order and can take 15 to 20 minutes since they are prepared fresh.
Thank you for acknowledging our complimentary shuttle service to Jumeirah Beach Park and shopping malls and we are happy you found this useful. Thank you also for your kind comments on our limousine service and airport pick up.
The hotel is undergoing a bedroom renovation with just over 25% of hotel rooms complete. We do hope you will have the opportunity to return and enjoy our renovated rooms and our 5 star facilities.
James R Wilson
Dusit Thani Dubai
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.