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“An enjoyable stay ” 4 of 5 stars
Review of Crowne Plaza Dubai-Deira

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Crowne Plaza Dubai-Deira
5.0 of 5 Hotel   |   Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates   |  
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Ranked #56 of 487 Hotels in Dubai
Chester, United Kingdom
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
“An enjoyable stay ”
4 of 5 stars Reviewed March 1, 2014

This hotel is situated on the main road, ten minute walk from Salal al Din metro station. The hotel facade doesn't really stand out, and the ground floor foyer entrance is not welcoming as you have to go on the escalator to the main foyer, which is like going to a metro station down the road! It's an old hotel, with some renovations being done to bring it a bit up to date.The hotel swimming pool is not big but adequate for a business hotel, with constant noise going off above your sun lounger from planes taking off at a nearby airport. The service at the priority club is hit and miss -sometimes the staff forget what you asked for but the rest of the service is quite good. The rooms are big, well decorated and well stocked to make your stay enjoyable, and the bed is very comfortable. Considering the price, the bed throw should be thrown away though - it's stainy and discoloured. Breakfast is very nice - good choice of breads, meats, juices, fresh cooked eggs, fruit, cakes, salads and fresh pancakes. Other facilities, such as nice sauna and comfortable changing rooms with shower cubicles, massage, gym, bars, coffee/cake shop, restaurants, hairdressers and conference halls are available. The staff are very friendly, polite, and extremely helpful, very good room service. I suppose it's the service throughout the hotel that made it very pleasant to stay, compensating for the minor hiccups with the club lounge staff. Overall, it's a very good business hotel.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, March 2, 2014
Dear Guest,

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira.

I am pleased to hear that in general you have enjoyed your stay with us and that the overal service experience was good. Furthermore I would like to thank you for the feedback regarding the room service experience.

Please accept my appolgies for some of the service shortfalls. I have shared your comments with the Food & Beverage Manager as well as the Executive Housekeeper for follow up.

I hope to welcome you back soon,

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • German first
  • Italian first
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English first
Tehran, Iran
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2014

I stayed in Crowne Plaza Deira for 3 nights on 5th floor, room# 553. Hotel is very clean, with friendly staff. You are always greeted you with a smile. Check in was efficient, Alisa (receptionist) did a great job of providing a room without interconnecting doors for me. Good points of room was: in-room safe (big enough to hold a 14” laptop), ironing facilities, tea/coffee making facilities, excellent shower and efficient sound insulating windows.

Basic Internet access is free at speed of 512 kb/s.
Housekeeping was OK. Breakfast was good with sufficient variety.

This is a very good hotel and will definitely stay here if I want to be in Deira district.

Special thanks to Alisa.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, March 2, 2014
Dear Guest,

Thank you for taking the time to write and online review regarding your recent stay.

We are thrilled to have received your review and I would like to thank you for highlighting the welcome you have received by us. I will ensure that Alisa is thanked for the service she provides to our guests.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 25, 2014 via mobile

Stayed for two nights before a cruise. Great location not too far from the airport and also the cruise terminal.
It was the second time we have stayed here and are really impressed.

The customer service is wonderful , nothing is too much trouble , anything to keep the customer happy. We arrived at 1 in the morning and were checked in and upgraded within minutes. We had requested a late check out to compensate for our late check in and this would help us for our onward trip , this was arranged no problem.
The room was fabulous , all the usual amenities and beautifully clean.
All the facilities in the hotel are really nice. The pool is never crowded and is lovely. Only used the restaurant once but this too was exceptional.

It's the staff and the service they provided that make this hotel special. We have stayed in quite a few hotels in Dubai and paid a lot more money for the privilege but Crowne Plaza ticks all the boxes for us. So much so that we have booked a longer stay in the summer and are greatly looking forward to it.

If you get the chance it really is worth a visit.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, March 2, 2014
Dear Guest,

Thank you for coming back to stay at the Crowne Plaza Hotel Dubai Deira and for your wonderful review on Tripadvisor.

We are delighted to hear your comments regarding the seamless service provided by our colleagues and furthermore I am pleased to hear that you are already planning to come back to stay with us soon.

I am looking forward to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leicester, england
Top Contributor
221 reviews 221 reviews
88 hotel reviews
Reviews in 77 cities Reviews in 77 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed February 22, 2014

We arrived at 2am after a long flight and were greeted warmly by courteous efficient staff at reception. Everything had already been prepared so I only had to provide my credit card and passports before we were off to our room. The room (153) looked large and excellent with huge bed, desk, large TV, lots of storage, good sized safe, and excellent well equipped bathroom. Unfortunately, despite it being a no-smoking room, there was an awful smell of cigarette smoke. We were too tired to do anything and just slept. The next day I approached the reception staff and the way they dealt with it is an object lesson in very good customer relations. They apologised profusely and arranged for another room to be available later in the day. They offered to move all our items and said they were arranging for the previous room to be fully cleaned before it would be used again. Later on they gave us free cocktails and refreshments. It is so rare for staff to be so well trained in handling problems - but it really pays off in the positive feeling you are left with. The comfort of the bed, excellent blackout curtains, and good sound insulation provided excellent night's sleep. The over-bath shower is superb - there is a choice of an overhead drenching shower head or wall mounted jet both with constant temperature and high pressure. The location is excellent with easy access (about 5 minutes walk) to a good mall which has several food outlets and a supermarket, and the metro beside it. It takes about 15 minutes if the traffic is good to reach the airport. We rarely use hotel restaurants but did eat in the Italian restaurant here and it was very good and reasonably priced. Overall this was a great hotel and we will definitely use it again when we return to Dubai. I doubt if you will find better service or more delightful staff elsewhere.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, March 2, 2014
Dear Guest,

Thank you for your wonderful feedback on Tripadvisor.

We are delighted to have received your review and we are very happy to hear your experience regarding the service we have provided you with as well as your comments regarding the facilities of the hotel including the newly opened Italian Restaurant Brioso.

I am sorry that we were not able to provide you with a non smoking room on arrival. However I am pleased to hear that we have resolved this matter to your satisfaction.

It would be a pleasure to welcome you back on another occasion.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 21, 2014

This hotel was a great surprise. First class service from friendly staff. Very clean. Comfortable good sized room with large clean bathroom. Very close to the metro which made everywhere easily cheaply accessable. Great food. All in all fantastic value for money and more. Highly recommended.

Room Tip: Very quiet comfortable and clean room
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, March 2, 2014
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor.

We are delighted to have received your feedback regarding the service of our colleagues. It is a pleasure to read that you found the service to be First Class and that you will highly recommend the hotel based on your experience.

I am looking forward to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 20, 2014

Beautiful interior and rooms. Relatively close to the airport. A bit expensive. I had a hard time understanding the accents of the English speaking reception and breakfast staff. Good Italian restaurant.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, March 2, 2014
Dear Guest,

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira.

We are happy to hear that you have enjoyed the newly renovated rooms as well as the experience in our new Italian Restaurant Brioso. I am sorry to hear that you found it difficult to communicate with some of the team members. I have shared your feedback with the relevant department heads.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2014

I was staying in this hotel, excellent hotel and retreats. Treat staff was great, the courtesy and respect
I got a request to do any of that, and because of my middle-aged man was really kind and loving end up having
The management and staff are nice reception and restaurant staff, I finally thank my next trip to Dubai at this hotel will surely stay.
mohammad masoodi

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, March 2, 2014
Dear Guest,

Thank you for sharing your feedback on Tripadvisor.

We are very pleased to hear that you have enjoyed your stay and that you are planning to recommend our hotel. I am very delighted to note that all hotel colleagues were courteous and respectful. It will be my pleasure to share your comments with the team.

I am looking forward to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai-Deira

Address: Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotel in Dubai
#33 Business Hotel in Dubai
#52 Luxury Hotel in Dubai
#70 Romantic Hotel in Dubai
#81 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai-Deira 5*
Number of rooms: 149
Official Description (provided by the hotel):
Enjoy superior comfort during your stay in Dubai, with our new spacious guest rooms, offering modern elegance and convenience with 24-hour access to personal service. Crowne Plaza Dubai-Deira features an outdoor pool and bar, a health club, a traditional pub, a renowned restaurant with six live cooking stations, a coffee shop and extensive conference facilities.Venture outside and you’ll find yourself in the heart of the ever-changing and vibrant city of Dubai. Its magnificent beaches, unrivalled shopping malls and cultural heritage attract both business and leisure guests all year round. Crowne Plaza Dubai-Deira offers the perfect haven in the city that will mesmerize, entertain and inspire you. The hotel is situated in the heart of Dubai, with easy access to Dubai International Airport as well as the business and commercial districts of Deira. Make your stay memorable at Crowne Plaza Dubai-Deira. ... more   less 
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Also Known As:
Crowne Plaza Deira Hotel Dubai
Renaissance Dubai
Dubai Renaissance
Renaissance Hotel Dubai

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