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“Excellent hotel with great service” 5 of 5 stars
Review of Crowne Plaza Dubai-Deira

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Crowne Plaza Dubai-Deira
5.0 of 5 Hotel   |   Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates   |  
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Ranked #63 of 499 Hotels in Dubai
Certificate of Excellence 2014
Singapore, Singapore
Top Contributor
1,586 reviews 1,586 reviews
168 hotel reviews
Reviews in 195 cities Reviews in 195 cities
1,018 helpful votes 1,018 helpful votes
“Excellent hotel with great service”
5 of 5 stars Reviewed November 2, 2013

Very comfortable bed, well configured room, double glazing on the windows for extra peace and quiet. Decent enough breakfast in the club lounge on the 6th floor. Free wifi with IHG loyalty membership. Staff extremely helpful: left my phone in a taxi and they were instrumental in getting it back a short time later.

Located fairly close to the airport in the down-town area. Easy to get a taxi to most places.

Would stay here again,

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, November 4, 2013
Dear "KGB777",

Thank you for taking the time to share your feedback regarding your recent stay at the Crowne Plaza Hotel Dubai Deira.

We are delighted to have received your review and we would like to thank you for your comments regarding the service we have provided to you. We are furthermore pleased to read that you enjoyed the hotel facilities and that you felt being recognized as one of our loyal IHG Rewards Club members.

The hotel team would highly appreciate if you could share your feedback within your personal contacts. We would ensure that they are well looked after too whilst staying with us.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Edinburgh, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 28, 2013

Just back having spent 5 sunkissed days in Dubai staying at the crowne plaza Deira. Lovely hotel with brilliant staff the only slight negative comment is it can be a little noisy at the pool with aircraft taking off. It is well located for using the metro, buses and taxis. The gold souk can be reached on foot although it is a twenty-five walk.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 31, 2013
Dear Lesley H.,

Thank you for taking the time to write an online review regarding your recent stay at the Crowne Plaza Dubai Deira.

We are delighted to have received your feedback. In particular we are proud to read your comments regarding the service provided by our team members. I am sorry to hear that your pool experience was disturbed.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2013

Arrived at 0450 in the morning after a long flight, the hotel had been full so expected a long sit in Reception.

Room sorted by 0600 fantastic service throughout the stay as usual, you cannot go wrong with the team at this hotel.

Thanks again back in Feb 2014

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 29, 2013
Dear Alan S.,

Thank you for your wonderful feedback on Tripadvisor.com.

We are delighted and proud to have received your comments and a very pleased that we were able to provide you a room earlier than the check in time. I will ensure that the Reception team is thanked for looking after you.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Entebbe, Uganda
Top Contributor
149 reviews 149 reviews
43 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 25, 2013 via mobile

Took a chance and stayed here. Was quite happy. Check-in was smooth and efficient. I was made very welcome. Got an upgrade. Room was clean, bed comfy, bathroom was very nice. Couldn't figure out the positioning of the trash cans though - out of the way and not conveniently located.

Breakfast selection was okay. Harry's sports bar was nothing really special but quite pleasant with the live jazz music.

My only gripe here is that even though one of the staff members saw me checking out and struggling with my bags - no porter was sent to help me (except to put my bags in the taxi). Same experience when arriving - nobody helped with bringing in the bags. I expected much more from the Hotel (a porter readily available to help with the bags - especially if staff members see a guest arriving with bags).

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 29, 2013
Dear "edfaigmane",

Thank you for sharing your feedback regarding your recent stay on Tripadvisor.com.

We are very pleased to hear that you that you have enjoyed your stay with us and that our Front Office Team made you feel welcome.

I am sorry that a bell boy was not available to take care of your luggage. Please note that we have addressed this matter with the department head concerned to ensure we work to improve in this matter.

The hotel team would be delighted to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Withernsea, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 23, 2013

Stayed here in September 2013, reception staff were very helpful, rooms were clean but a bit cramped, table and chairs were quite tight against the beds. Area for sightseeing was a bit out of it, but the metro was only 5 minutes walk down the road, and was very reasonable, be aware that some of the carriages are for females only. Swimming pool was good with access to a cool area if you needed the toilets and showers - cold water was available in there too. Restaurant seemed quite adequate but as we only had our breakfasts there, I couldn't comment on the evening meals. All in all, a reasonable stopover hotel.

Room Tip: Although you are only 15 minutes from the airport, with planes flying all hours of the day and night...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 24, 2013
Dear Judy H.,

Thank you for choosing to stay at the Crowne Plaza Dubai Deira during your stopover from Sydney.

We are very pleased to have received your feedback regarding the service provided by our reception and recreation team. Furthermore I am delighted to read that the sound proofing of our guest rooms met your expectation.

I hope to have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Top Contributor
509 reviews 509 reviews
117 hotel reviews
Reviews in 163 cities Reviews in 163 cities
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed October 18, 2013

Easy access from the airport via the Metro, to the hotel. Just a few blocks and an easy walk from the station. The hotel itself has very nice, well appointed rooms, bathroom and linens are nice, lighting is good, many choices on the TV. Everything is exceptionally clean. Housekeeping was efficient. The only downside to rooms is the doors. They close very loudly and people come and go at all times of the day/night due to many coming in from the airport. The loud slamming is a bit annoying but, that is the only negative I have in regard to the hotel. The Spice Market restaurant looked fabulous but we thought the cost was too high. There are many nearby food options within walking distance to the hotel. We did receive a nice welcome fruit tray and a couple free drinks in the bar area. The tea making service in the room is also nice. The pool area is relaxing. Overall, a very nice property with amazing customer service to match. We were very pleased that we chose to stay here.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 20, 2013
Dear "justjo30",

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to share your feedback online.

We are very happy to have received your feedback and would like to thank you sincerely for your wonderful feedback about the service of our colleagues and the facilities in the hotel. I am sorry about the noise of the door closed. Our engineering department is informed for follow up.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 17, 2013

It was a long 21 nights stay with my father during which the Crowne Plaza friendly staff kept us refreshed and energized. For sure, It would not have been possible for me to stay in one hotel for such a long time without the great hospitality we have received. I have to say great Mr. Bruno, great staff are good reasons for the success of this hotel. I will for sure comeback again. Staff must have gone through an impressive good training. This hotel should be a hospitality case study for MBA graduates.

Room Tip: If you are a Platinum Ambassador IHG member then use it. They really honor it well. Try the swimming...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 20, 2013
Dear Basil H.,

Thank you for sharing your feedback on Tripadvisor.com.

We are thrilled and are very pleased to have received your review. The hotel team is very proud that we were able look after you well during your long stay at our hotel. I will be delighted to share your comments with our hotel team.

I am looking forward to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai-Deira

Address: Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Best Value Hotel in Dubai
#38 Business Hotel in Dubai
#55 Family Hotel in Dubai
#59 Luxury Hotel in Dubai
#60 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai-Deira 5*
Number of rooms: 149
Official Description (provided by the hotel):
Enjoy superior comfort during your stay in Dubai, with our new spacious guest rooms, offering modern elegance and convenience with 24-hour access to personal service. Crowne Plaza Dubai-Deira features an outdoor pool and bar, a health club, a traditional pub, a renowned restaurant with six live cooking stations, a coffee shop and extensive conference facilities.Venture outside and you’ll find yourself in the heart of the ever-changing and vibrant city of Dubai. Its magnificent beaches, unrivalled shopping malls and cultural heritage attract both business and leisure guests all year round. Crowne Plaza Dubai-Deira offers the perfect haven in the city that will mesmerize, entertain and inspire you. The hotel is situated in the heart of Dubai, with easy access to Dubai International Airport as well as the business and commercial districts of Deira. Make your stay memorable at Crowne Plaza Dubai-Deira. ... more   less 
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Also Known As:
Crowne Plaza Deira Hotel Dubai
Renaissance Dubai
Dubai Renaissance
Renaissance Hotel Dubai

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