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“A very good stay” 5 of 5 stars
Review of Crowne Plaza Dubai-Deira

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Crowne Plaza Dubai-Deira
5.0 of 5 Hotel   |   Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates   |  
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Ranked #58 of 486 Hotels in Dubai
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“A very good stay”
5 of 5 stars Reviewed October 26, 2013

Arrived at 0450 in the morning after a long flight, the hotel had been full so expected a long sit in Reception.

Room sorted by 0600 fantastic service throughout the stay as usual, you cannot go wrong with the team at this hotel.

Thanks again back in Feb 2014

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 29, 2013
Dear Alan S.,

Thank you for your wonderful feedback on Tripadvisor.com.

We are delighted and proud to have received your comments and a very pleased that we were able to provide you a room earlier than the check in time. I will ensure that the Reception team is thanked for looking after you.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Entebbe, Uganda
Top Contributor
113 reviews 113 reviews
37 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 25, 2013 via mobile

Took a chance and stayed here. Was quite happy. Check-in was smooth and efficient. I was made very welcome. Got an upgrade. Room was clean, bed comfy, bathroom was very nice. Couldn't figure out the positioning of the trash cans though - out of the way and not conveniently located.

Breakfast selection was okay. Harry's sports bar was nothing really special but quite pleasant with the live jazz music.

My only gripe here is that even though one of the staff members saw me checking out and struggling with my bags - no porter was sent to help me (except to put my bags in the taxi). Same experience when arriving - nobody helped with bringing in the bags. I expected much more from the Hotel (a porter readily available to help with the bags - especially if staff members see a guest arriving with bags).

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 29, 2013
Dear "edfaigmane",

Thank you for sharing your feedback regarding your recent stay on Tripadvisor.com.

We are very pleased to hear that you that you have enjoyed your stay with us and that our Front Office Team made you feel welcome.

I am sorry that a bell boy was not available to take care of your luggage. Please note that we have addressed this matter with the department head concerned to ensure we work to improve in this matter.

The hotel team would be delighted to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Withernsea, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 23, 2013

Stayed here in September 2013, reception staff were very helpful, rooms were clean but a bit cramped, table and chairs were quite tight against the beds. Area for sightseeing was a bit out of it, but the metro was only 5 minutes walk down the road, and was very reasonable, be aware that some of the carriages are for females only. Swimming pool was good with access to a cool area if you needed the toilets and showers - cold water was available in there too. Restaurant seemed quite adequate but as we only had our breakfasts there, I couldn't comment on the evening meals. All in all, a reasonable stopover hotel.

Room Tip: Although you are only 15 minutes from the airport, with planes flying all hours of the day and night...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 24, 2013
Dear Judy H.,

Thank you for choosing to stay at the Crowne Plaza Dubai Deira during your stopover from Sydney.

We are very pleased to have received your feedback regarding the service provided by our reception and recreation team. Furthermore I am delighted to read that the sound proofing of our guest rooms met your expectation.

I hope to have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Top Contributor
470 reviews 470 reviews
111 hotel reviews
Reviews in 147 cities Reviews in 147 cities
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed October 18, 2013

Easy access from the airport via the Metro, to the hotel. Just a few blocks and an easy walk from the station. The hotel itself has very nice, well appointed rooms, bathroom and linens are nice, lighting is good, many choices on the TV. Everything is exceptionally clean. Housekeeping was efficient. The only downside to rooms is the doors. They close very loudly and people come and go at all times of the day/night due to many coming in from the airport. The loud slamming is a bit annoying but, that is the only negative I have in regard to the hotel. The Spice Market restaurant looked fabulous but we thought the cost was too high. There are many nearby food options within walking distance to the hotel. We did receive a nice welcome fruit tray and a couple free drinks in the bar area. The tea making service in the room is also nice. The pool area is relaxing. Overall, a very nice property with amazing customer service to match. We were very pleased that we chose to stay here.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 20, 2013
Dear "justjo30",

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to share your feedback online.

We are very happy to have received your feedback and would like to thank you sincerely for your wonderful feedback about the service of our colleagues and the facilities in the hotel. I am sorry about the noise of the door closed. Our engineering department is informed for follow up.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 17, 2013

It was a long 21 nights stay with my father during which the Crowne Plaza friendly staff kept us refreshed and energized. For sure, It would not have been possible for me to stay in one hotel for such a long time without the great hospitality we have received. I have to say great Mr. Bruno, great staff are good reasons for the success of this hotel. I will for sure comeback again. Staff must have gone through an impressive good training. This hotel should be a hospitality case study for MBA graduates.

Room Tip: If you are a Platinum Ambassador IHG member then use it. They really honor it well. Try the swimming...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 20, 2013
Dear Basil H.,

Thank you for sharing your feedback on Tripadvisor.com.

We are thrilled and are very pleased to have received your review. The hotel team is very proud that we were able look after you well during your long stay at our hotel. I will be delighted to share your comments with our hotel team.

I am looking forward to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 17, 2013

We parked our car in the free underground parking, plenty of space and I can't imagine it getting full.

Check in was fast, no queue when we arrived just after 4pm.

We had a club room which was spacious and had a very comfy bed, fruit and dates were offered in room and a bed turn down service too.

The bathroom had a large bath with separate toilet and shower. The club lounge was very nice and offered canapés and cocktails between 6:30 and 8:30pm

The hotel is close to City Centre Deira Mall and the metro. A taxi to the airport is also very cheap, between 30 and 50AED and only a short drive.

Dubai Mall took about 30 minutes by car, maybe quicker if traffic good. I would suggest using the metro though as it is quicker and less stressful than city driving.

The breakfast consisted of a hot and cold buffet selection, plenty to keep you going for the day.

A good place to stay if on business or holiday.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 20, 2013
Dear Mark P.,

Thank you for choosing to stay again at the Crowne Plaza Dubai Deira.

We would like to thank you your renewed trust in our hotel and we are delighted to read that we have made improvements compared to your previous stay. Furthermore I pleased to note that based on this stay you are planning to come back to stay with us again.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 16, 2013

Am very fond of the IHG chain of hotels, especially Crowne Plaza.
The reception area of this hotel needs to be refurbished, but the rooms are fantastic. Very comfortable with blackout curtains which really helped.
I had driven from Muscat, Oman to Abu Dhabi for a meeting and then on to Dubai from there: all in the same day.
All I wanted to do was sleep. And sleep I did. Excellent room, well-furnished, very comfortable bed, and 24 hour room service available when I woke up.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 17, 2013
Dear "WFProductions",

Thank you for writing an online review on Tripadvisor.com.

We are very happy to read your comments regarding your stay. At Crowne Plaza Hotels & Resorts we have very specific bedding standards, to ensure our guests have a good night sleep. I am very happy to read that we were successful in providing your that experience.

Please feel free to share your feedback with your personal contacts. We would ensure that their stay is successful too.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai-Deira

Address: Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Dubai
#35 Best Value Hotel in Dubai
#54 Luxury Hotel in Dubai
#71 Romantic Hotel in Dubai
#79 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai-Deira 5*
Number of rooms: 149
Official Description (provided by the hotel):
Enjoy superior comfort during your stay in Dubai, with our new spacious guest rooms, offering modern elegance and convenience with 24-hour access to personal service. Crowne Plaza Dubai-Deira features an outdoor pool and bar, a health club, a traditional pub, a renowned restaurant with six live cooking stations, a coffee shop and extensive conference facilities.Venture outside and you’ll find yourself in the heart of the ever-changing and vibrant city of Dubai. Its magnificent beaches, unrivalled shopping malls and cultural heritage attract both business and leisure guests all year round. Crowne Plaza Dubai-Deira offers the perfect haven in the city that will mesmerize, entertain and inspire you. The hotel is situated in the heart of Dubai, with easy access to Dubai International Airport as well as the business and commercial districts of Deira. Make your stay memorable at Crowne Plaza Dubai-Deira. ... more   less 
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Also Known As:
Crowne Plaza Deira Hotel Dubai
Renaissance Dubai
Dubai Renaissance
Renaissance Hotel Dubai

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