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“great property.” 5 of 5 stars
Review of Crowne Plaza Dubai-Deira

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Crowne Plaza Dubai-Deira
5.0 of 5 Hotel   |   Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates   |  
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Ranked #56 of 487 Hotels in Dubai
Surat, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“great property.”
5 of 5 stars Reviewed November 28, 2012

Its a good property. i visited there with family and enjoyed my stay there. the staff was extra ordinary cooperative and supportive. room service was fantastic. very near by to metro stations.
a perfect stay for a business stay and short holiday.

Room Tip: rooms are recently renovated.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai-Deira, responded to this review, November 30, 2012
Dear "GARGMADHUR",

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to write a review on Tripadvisor.com.

We are delighted to read that you enjoyed your family stay with us and that the colleagues of the Crowne Plaza Hotel Dubai Deira supported you during your stay.

I hope we have another opportunity to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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369 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Oslo, Norway
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 23, 2012 via mobile

Stayed 2 nights for business. The service was good. Location, on a main road. The rooms were great. However the hotel is being renovated and certain parts are not accessible. The hotel is good, but not my preferred choice in Dubai.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai-Deira, responded to this review, November 25, 2012
Dear "worldman1",

Thank you for taking your time to write a review on Tripadvisor.com.

We are very sorry to hear that the renovation of the hotel has caused you inconveniences during your latest stay with us.

Please be informed that we will complete the rooms renovation by the end of 2012.

I am pleased to read though that you enjoyed the new rooms and the service provided to you.

We would be delighted if we could have another chance to welcome you back in the future.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

Stayed at the hotel the other week on a short holiday my wife and I had a lovely time. It was so good I have switched to this hotel for a business trip next week. The food was very good and even though there was work on improving the hotel going on it did not distract us at all. Thanks again see you soon

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai-Deira, responded to this review, November 19, 2012
Dear Alan S.,

Thank you for taking the time to write a review on Tripadvisor.com.

We are delighted to note that based on on your experience during your last trip you have re-booked to stay with us. The hotel team and myself are very pleased about this and we would greatly appreciate, if you became one of our most loyal guests.

We are looking forward to welcome you back during many of your future return visits.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager
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Augusta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 15, 2012

I stayed here oct 2012 for one night, this place is amazing very clean. The service was outstanding, they even got money out on my card and game me the correct price on a cab. I would stay here again. Bathrooms were amazing especially for the price.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai-Deira, responded to this review, November 19, 2012
Dear "hickstrip",

Thank you for choosing to stay at the Crowne Plaza Dubai Deira and for taking the time to write a review on Tripadvisor.com.

We would like to thank you for your feedback on the service experience and your comments about the newly renovated rooms.

It would be a pleasure to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

Stayed here in October 2012. WOW!! is all I can say. Beautiful hotel beautiful room. Shared a Twin room, beds were doubles and so comfortable. Very large room included two lounge chairs and a ton of space, certainly not your average hotel room. Beautifully decorated, bathroom was georgeous and so clean also included a rain shower. Great buffet breakfast and absolutely delightful staff.Great location a couple of dollars in a taxi to everywhere. I would have been happy to just stay in the hotel all day. My only dislike is that I was not there long enough to enjoy the decadence, will certainly return there.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai-Deira, responded to this review, November 13, 2012
Dear Donna R.,

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to write a review on Tripadvisor.com.

We are delighted to have read your review in particular that the hotel has created a "WOW" experience. We are pleased to note that you found the newly renovated rooms beautiful and at the same time comfortable to stay in. Furthermore we really glad that you have enjoyed service provided by our colleagues as well as the breakfast offering.

I am also really happy to note that you plan to return to us, maybe for a longer stay next time.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

We stayed here in October 2012, our stay was wonderful.

The newly renovated rooms are absolutely brilliant. So comfortable and luxurious & even have that lovely brand new smell. Bathrooms are wonderfully decorated, as are the rooms. Absolutely 5* quality.

The buffet in the restaurant is not like any usual buffet: it is absolutely spectacular and incredible value for money - fresh seafood, huge selection of extremely high quality food for only 179 dirhams (we're from the UK & if there was a buffet that amazing here it would be more in the region of 400-500 dirhams!).

The hotel is based in Deira, which is fairly far away from the New Dubai area, but it is connected by a metro station only 5 minutes from the hotel (on the same road), which is really cheap (14dirhams for a day pass, all zones). And taxis are very cheap too. We also found that everything in Dubai is spread out so you are going to need metro/taxis from where ever you are based. This hotel is very close to the airport & also to the Gold Souq, which was fun for shopping.

Most importantly, we found the service from the hotel ABSOLUTELY OUTSTANDING. 5**++++

We had an issue with a tour we went on, and the hotel staff went above and beyond to listen to our feedback and help us resolve the issues - superb.

From the moment we checked in to the moment we left, the staff were wonderful. The managers of this hotel should be so proud of its staff. We ordered room service one night and the gentleman was exceptionally polite (unfortunately I can't remember his name).

The receptionist, Devendra, was extremely polite and helpful. A gentleman, (we think he was called Irfan, but might be wrong), on the concierge booked us a swimming with dolphins experience - and was again, extremely polite & helpful.

Alliya, the director of HR (who listened to our feedback on the tour) was also an absolute delight to speak to.


They really look after you here - FANTASTIC!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 31, 2012
Dear "mm8154",

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to write your review on Tripadvisor.com.

We really appreciate your wonderful feedback about the newly renovated rooms and the Food & Beverage options.

The hotel team is very proud that we were able to exceed your expectation and that we managed to resolve the challenge with regards to your tour booking. I will ensure that Aliya, Devendra and Irfan are thanked for their contribution to guest satisfaction.

We would be delighted to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manipal
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 30, 2012

Even though there was a notice in the room, read on arrival, regarding the refurbishing and repairs, I wasnot ready for the smells and noise on the fourth floor. The rooms themselves are very comfortable but the corridors smell of cat pee on carpet. May be worthwhile checking at the reception regarding the state of disrepair on the floor. The breakfast place and lounge are very good.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai-Deira, responded to this review, October 31, 2012
Dear "Goldrusher",

Thank you for taking the time to write your review on Tripadvisor.com.

Please accept my sincere apologies for the inconveniences caused to you because of our room renovation.

Regrettably the renovation noise levels were higher than usual during your visit. We keep the work timing strictly to 9am to 7pm. Furthermore, I am very concerned about your comments regarding the smell in the corridors. I have addressed this with our room renovation contractor to ensure that the smell caused by the room refurbishment is kept to a minimum. We expect that the room renovation will be finished by the end of 2012.

However I am pleased to read that you have enjoyed or breakfast offer in the hotel.

I would appreciate if you could contact me on bruno.fischer@ihg.com prior to your next visit so I will ensure you are well looked after.

Yours sincerely,

Bruno Fischer & Team
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai-Deira

Address: Salahuddin Road, Deira | Deira, Dubai 8668, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotel in Dubai
#33 Business Hotel in Dubai
#52 Luxury Hotel in Dubai
#70 Romantic Hotel in Dubai
#81 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai-Deira 5*
Number of rooms: 149
Official Description (provided by the hotel):
Enjoy superior comfort during your stay in Dubai, with our new spacious guest rooms, offering modern elegance and convenience with 24-hour access to personal service. Crowne Plaza Dubai-Deira features an outdoor pool and bar, a health club, a traditional pub, a renowned restaurant with six live cooking stations, a coffee shop and extensive conference facilities.Venture outside and you’ll find yourself in the heart of the ever-changing and vibrant city of Dubai. Its magnificent beaches, unrivalled shopping malls and cultural heritage attract both business and leisure guests all year round. Crowne Plaza Dubai-Deira offers the perfect haven in the city that will mesmerize, entertain and inspire you. The hotel is situated in the heart of Dubai, with easy access to Dubai International Airport as well as the business and commercial districts of Deira. Make your stay memorable at Crowne Plaza Dubai-Deira. ... more   less 
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Also Known As:
Crowne Plaza Deira Hotel Dubai
Renaissance Dubai
Dubai Renaissance
Renaissance Hotel Dubai

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