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“Visitors are NOT allowed!” 1 of 5 stars
Review of Avari Dubai Hotel

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Avari Dubai Hotel
4.0 of 5 Hotel   |   Adjacent to Al Riqqa Post Office, Dubai 50400, United Arab Emirates   |  
Hotel amenities
Ranked #175 of 487 Hotels in Dubai
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Visitors are NOT allowed!”
1 of 5 stars Reviewed July 11, 2014

I had stayed at the hotel at the end of last month for three nights. I made my booking through the hotel's website and I had also contacted their reservations department regarding my booking. What the hotel's website (including its terms and conditions) does NOT tell you is that visitors are not allowed to visit you in your room at any point of time. I was stuck in an embarrassing situation when a friend dropped by the hotel and was stopped by the staff from visiting us in the room. The hotel staff at the front desk told me that the hotel rules do not permit anyone (other than the guests checked-in) from visiting the rooms. I understand that a hotel may have its rules but the rules must be clearly told to guests before a guest books a room and makes full payment for the same!

Room Tip: Rooms on the top floors
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECRM, Manager at Avari Dubai Hotel, responded to this review, July 16, 2014
Dear TheTravelDiaries

We really appreciate your taking the time out to post this review for Avari Dubai Hotel!!!

However, we are sorry to hear that the “no visitors” policy caused some problem during your stay. Since this is a policy imposed by the government of Dubai, hotel has very little choice in resolving the same, although family members are always allowed in the room as visitors.

Since this is the policy for all the hotels in Dubai and is not a regular request from guests, it is conveyed ONLY upon requirement. We wish that you had mentioned this prior to the arrival of the visitor or at least at the time of your check-in so that the same could have been explained and an inconvenient situation would have been avoided. If you still wish to discuss the matter further or require a copy DTCM policies, please do let us know through the email addresses available at our website.

We would love to welcome you back for your next trip to Dubai so as to try and do better!

Have very pleasant days ahead

Best Regards,

Aneela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2014

We stayed here as a couple for a about a week. We were given a suit just because the room we booked wasn't available. The location was perfect since the metro is pretty close. It was a good 5-star experience.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECRM, Manager at Avari Dubai Hotel, responded to this review, July 16, 2014
Dear Sannia B

Thank you for your feedback of your stay at the Avari Dubai Hotel!

We are pleased that you had a comfortable stay at Avari Hotel. With appreciation and support of our privileged guests such as your kind self, our team at Hotel Avari, gets motivated to work even harder and raise the bar to satisfy the guests in best possible manner. For any suggestion of improvement, please do send us an email on the addresses available at our website, we would love to receive your opinion, suggestions and feedback.

We would love to welcome you back for your next trip to Dubai!

Have very pleasant days ahead

Best Regards,

Aneela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 26, 2014

the hotel is conveniently located close to the airport - around 10 minutes by taxi and close to the Deira Merto Station - around 10 minutes on foot, the hotel offers nice comfortable rooms and good swimming pool on the top with good view of the starting planes from nearby airport. In the neighbourhood there is a good choice of different inexpensive restaurants to choose from. It is also located close to the ONTC bus stop for people travelling by bus to Oman

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECRM, Manager at Avari Dubai Hotel, responded to this review, July 16, 2014
Dear Piotr M,

Thank you for your feedback of your stay at the Avari Dubai Hotel!

This is so heartwarming for us to know that you like our hotel, staff, rooms, facilities and the services during your stay at Avari Hotel. We are also pleased that you liked the location of our hotel and its proximity to Airport, Malls, Shops, Restaurants and Metro station. For any suggestion of further improvement, please do send us an email on the addresses available at our website, it sure is imperative for us to know your opinion.

We would love to welcome you back every time you visit Dubai!

Have very pleasant days ahead

Best Regards,

Aneela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 21, 2014

We stayed as a couple and spent the night right after Christmas Day in 2013.

The hotel is located in an older part of the Emirate, but is only 200m away from Al Rigga Metro Station on the Red Line, making it very accessible to the newer side of Dubai with all the big shopping malls, tourist areas, and skyscrapers. Hailing a cab in this part of town is also hassle-free. If you know the bus routes, which are easy to learn through Google Maps, you will find that getting to and from this hotel is also a breeze. In the area, there are many dining options, convenience stores, mini marts, souvenir shops, and pharmacies --- specially along Al Rigga Road. Thus, in an eventuality, purchasing everyday essentials (water, snack items, toiletries, etc.) and eating out is very easy and hassle-free. Al Ghurair Mall, one of the large malls in the city, is also close by. Location-wise, I would definitely recommend this hotel.

We booked the Avari Business Class Room because of a very good (non-refundable) deal we found on Agoda.com. The room was very nicely decorated with modern furnishing. I loved the refreshing sight of whites and browns blended in with hues of olive green in our bedroom. Although tired from our walk around the area right before checking-in, the burst of color was a pleasant sight. The only thing I did not like about our room (well, actually, the en-suite bathroom) was the fact that the shower enclosure did not have a shower curtain or shower door. Thus, each and every time we took showers, the entire bathroom floor would get all wet and slippery. It was such a hassle having to mop up the water with the floor towels they provided us with each and every time. More so, it did pose a hazard because of the risk of an accident by slipping and hurting ourselves.

The Avari Business Class Lounge had a limited, but very tasty selection of hors d' oeuvres, salads, and desserts. They also had a small selection of alcoholic drinks available. I appreciated the white wine they had served though I wish it were chilled before serving --- same goes with their other beverages.

Elena Salva, who attended to us during Happy Hour, was very warm, accommodating, and attentive to our needs. She made my husband and I feel very welcome at the hotel. Elena explained to us all of the package inclusions which we had paid for so we could maximize all the benefits during our stay.

There was a good selection of food items at the breakfast buffet spread at the Olive Tree Restaurant. I enjoyed the ful medames (braised fava beans with lentils) above all. The waitstaff service was not very impressive though. They were very attentive and eager to help (if you could find one), but there were only two of them and the restaurant was almost full so help was not easy to get.

Couldn't say anything about the swimming pool. Twas chilly outside due to the winter cold in Dubai so we did not get to use the pool at all. Same goes for the spa and fitness center. Didn't have time to use them during our stay.

Room Tip: Choose a room on a higher floor to avoid the noise from the restaurant at ground level.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECRM, Manager at Avari Dubai Hotel, responded to this review, July 16, 2014
Dear Grich3679

Thank you for taking your time to review Avari Dubai Hotel. We are pleased to note that your stay was comfortable. Your appreciation and comments are passed on to the team. We are also delighted to note that Avari Dubai Hotel remained a convenient option for you in terms of location, cleanliness and services and also provided you a value for money spent. Comments like yours persuade us to strive more for providing better service and achieve higher level of guest satisfaction. We have also noted your areas of concern and will coordinate with relevant teams to do the needful in future. We once again thank you for staying with us and look forward to welcoming you in future. Kindly let us know when you plan next time to visit us by contacting us directly through the email address provided in the hotel website. If there are any more suggestion, please do let us know through direct email addresses.

Have very pleasant days ahead

Best Regards,

Aneela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2014

We stayed June 15-18 and had a lovely relaxing stopover on the way to UK
Staff were excellent, the room always clean and great size. Located 5 mins walk from metro station and 20 mins from airport.
Breakfast was most enjoyable each morning. We would stay at this hotel again.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECRM, Manager at Avari Dubai Hotel, responded to this review, July 16, 2014
Dear Guest

Thank you for taking your time to rate Avari Dubai Hotel. We are indeed pleased to know that you enjoyed your stay with us and we felt great that the location advantage of the hotel helped you to gain access to Metro station and Airport. We are also happy that the team took care of your needs and made your stay a comfortable one. Your comments and appreciation were passed on to the F & B team so that they know that their efforts to make you comfortable, yielded a desired result. Kindly contact us directly at the email addresses mentioned in the website for your future bookings. We look forward to welcoming you at Avari Dubai Hotel. If there are any more suggestion, please do let us know through direct email addresses.

Have very pleasant days ahead

Best Regards,

Aneela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

I checked in on 5-14-2014 and felt that the staff was excellent. The room was great but the view was not very pleasant, it was the back of the building with peeling paint, of course not Avari's fault. Breakfast was made fresh and the service was great. I checked out on 05-19-2014, had such a pleasant stay that I returned on 05-24-2014, stayed for 4 more nights and checked out on 05-28-2014. The atmosphere was very welcoming and will certainly return to Avari in the future. Great rates, great service and all in all great hotel. The GM needs to be commended on terrific selection of his team.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECRM, Manager at Avari Dubai Hotel, responded to this review, July 16, 2014
Dear SyedTheTraveler

Thank you for taking your valuable time to review Avari Dubai Hotel. We are pleased to note that you enjoyed your stay with us. Your comments and appreciation are passed on to the concerned staff. Reviews like this provide us an opportunity to evaluate ourselves as a team and help us to improve ourselves in providing better guest services. We at Avari Dubai once again thank you for your valuable feedback and look forward to welcome you on your next visit. If there are any more suggestion, please do let us know through the email addresses available at our website.

Have very pleasant days ahead

Best Regards,

Aneela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2014

My husband and I stayed here 5 nights while on vacation in Dubai. The property was nice and centrally located. The staff was also pleasant, with the exception of one employee in the breakfast area who was really rude one day. I spoke to management quickly, and the problem was resolved. I would recommend this property and hope to visit again soon.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ECRM, Manager at Avari Dubai Hotel, responded to this review, July 16, 2014
Dear Guest

Thank you for your feedback of your stay at the Avari Dubai Hotel!

We are pleased that you had a comfortable stay at Avari Hotel. Your compliments have been conveyed to the team who are more than happy to be at your service in the future. Your timely feedback allowed us to deal with the problem immediately and assure better services for you and other guests for which hotel is thankful to you. For any suggestion of improvement, please do send us an email on the addresses available at our website, it sure is imperative for us to know your opinion.

We would love to welcome you back for your next trip to Dubai!

Have very pleasant days ahead

Best Regards,

Aneela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avari Dubai Hotel

Address: Adjacent to Al Riqqa Post Office, Dubai 50400, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #175 of 487 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Avari Dubai Hotel 4*
Number of rooms: 178
Official Description (provided by the hotel):
Avari Dubai Hotel is located in downtown Deira next to the clock tower, close to Creek area. Only minutes from Dubai International Airport, Deira City Centre and Al Ghurair shopping centres. Avari Dubai offers 178 newly appointed rooms with a choice of Club and suite rooms providing five-star service at four-star rates. ... more   less 
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