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“Great business hotel” 4 of 5 stars
Review of Pullman Dubai Deira City Centre

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Pullman Dubai Deira City Centre
5.0 of 5 Hotel   |   PO Box 61871, Dubai 61871, United Arab Emirates   |  
Hotel amenities
Ranked #34 of 499 Hotels in Dubai
Certificate of Excellence 2014
Newmarket
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Great business hotel”
4 of 5 stars Reviewed January 17, 2014

I have been staying here on and off for the last 10 years, the hotel has recently been refurbished to a very good standard. I consider it a great location so when you are fed up sitting in your room you can pop down to the Deira City Centre shopping Mall which is attached to the hotel and has everything you could ever want and if not the Metro is at the other end of the Mall which takes you all over Dubai. The new bar has multi screens for the sports fans and the restaurant does a superb seafood buffet on Thursday nights. Staff are very friendly.
All in all a very good hotel.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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735 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Top Contributor
81 reviews 81 reviews
24 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 14, 2014

We booked this hotel via Booking.com and booked a non-smoking room with Creek view for 2 nights. We arrived quite late due to flights and were told that there were only rooms on the Smoking floor left as the hotel was full. As my husband is asthmatic this was not an option. The girl then got on the phone and again said that there were only smoking rooms left but that they had been thoroughly cleaned. We pointed out that the smell is in the chairs, carpets etc and that it was not possible for us to have a smoking room. Eventually she 'found' a room on the Executive floor but not with a Creek view.

Breakfast was excellent (and very quiet considering the hotel was full) and we also had dinner the following evening in a deserted dining room. Four staff to each diner. Avoid the Bar at all costs. The TVs show different games but there is one very loud commentary that does not match the game. And it is a fug of smoke.

On the plus side the Metro and adjacent Shopping Mall are excellent. A not to be repeated experience.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed here for 8 nights over the Christmas and New Year period.

The hotel location is excellent (less than 10min from the airport). It has a direct link to the City Centre Mall (less than a 5min walk), where you have the usual shopping facilities as well as a huge food court.

We found all staff to be very friendly, courteous, helpful and worked to the best of their ability to make our stay as pleasant an experience as possible.

The Pullman rooms were of a good size, of a high standard and had all the conveniences expected of a 5-star hotel.

Overall, a great hotel, and will definitely stay there again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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london
Top Contributor
86 reviews 86 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 10, 2014

We had booked the Pullman for a three night stopover on the way back from Oz to the UK. The booking was made in March, and an email forwarded to the hotel to let them know that we would not be arriving until about midnight. Even then, when we arrived, we had to wait for the reception staff to allocate a room. Not a brilliant first impression.

The room on the fifth floor was first class, although it was a bit worn around the edges. The bed and pillows were really comfortable, and a good size bathroom, and a nice balcony overlooking the golf course. We found the accommodation very comfortable and relaxing, with a great connection to the Mall and the Metro.

It was quite convenient for travelling to other parts of Dubai, and close to the airport.

The breakfast choice was good, no complaints there for choice of food. The staff need a bit of training, we both left the table to go to the buffet on the second day, to return to find that the staff had cleared the table and put another guest onto it, so we had to complete our breakfast at a second table.

An enjoyable stay, and we would return, so thank you.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2014

Service is great and choice of bars/restaurants is excellent especially if you like a cigarette and drink at the same time. Room was tops. Executive lounge is a great idea - take full advantage of free flow vino at happy hours.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth Western Australia
Top Contributor
56 reviews 56 reviews
56 hotel reviews
Reviews in 27 cities Reviews in 27 cities
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed January 8, 2014

Great hotel in a great location attached to mall and close to airport. Reception staff need more training and development, a person travelling alone (business) wants fast and effective checkin and checkout. During checkin the room was not ready I was asked to take a twin beded room instead of the king that I had booked. I then had to wait for a room to come avalible only to find out that all they had done is push the two single beds together to make a makeshift king, not appreciated at all. The single most important thing in a hotel is the comfort of the bed, and this was totally lacking. On checkout the agent took so so long, and she didn't communicate with me what was going on, just tap tap taping on her computer and then she walked off without telling me what's going on. I almost just walked out.

Anyway I would stay here again as it is a good hotel, just need to ensure I get a real king bed next time.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Dubai Deira City Centre

Address: PO Box 61871, Dubai 61871, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Dubai
#24 Business Hotel in Dubai
#32 Family Hotel in Dubai
#33 Romantic Hotel in Dubai
#34 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Dubai Deira City Centre 5*
Number of rooms: 317
Official Description (provided by the hotel):
In the heart of Deira sits the chic and newly renovated luxurious hotel Pullman Dubai Deira City Centre. Offering a breathtaking view of the creek and lush landscape of the Dubai Golf & Yacht Club, it features a sprawling lobby with a connectivity lounge, beautifully appointed guest rooms, an outdoor pool, splendid selection of food and beverage venues, gym and a spa. It is adjoined to Deira City Centre Mall featuring more than 300 shopping outlets and leisure activities. ... more   less 
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Also Known As:
Sofitel Dubai
City Centre Dubai

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