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“Home away from home fully equipped apartment hotel!” 5 of 5 stars
Review of Al Ghurair Arjaan

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Al Ghurair Arjaan
5.0 of 5 Hotel   |   next to Al Ghurair City Mall | PO Box 6999, Al Ghurair Centre, Dubai, United Arab Emirates   |  
Hotel amenities
Ranked #135 of 499 Hotels in Dubai
Certificate of Excellence 2014
Doha, Qatar
1 review
12 helpful votes 12 helpful votes
“Home away from home fully equipped apartment hotel!”
5 of 5 stars Reviewed March 8, 2013

The ranking of this hotel apartment hotel seems a bit misleading and understated in our opinion due to the small number of reviews it has received (4 in total before ours) so I thought share the experience we have had so far during our stay (we are still checked in fact). My wife and I are little meticulous in general when it comes to travel particularly hotel rooms so arriving in this apartment, we found the 2 bedroom apartment very impressive. We were very pleased with the fully equipped kitchen that was well furnished with high quality amenities that you would expect from a modern fully furnished hotel apartment. The living room and dining area were extremely spacious and allowed our curious and full of energy one year old son to roam around. Location is fantastic with Spinney's and Al Ghurair Mall literally three minutes away from the time we leave our apartment on the 10th floor. Dubai mall is about 20 minutes by taxi and there is a metro station 4 blocks away. The apartment had 2 rooms with attached bathrooms that was very spacious and sleek. Beds were very comfortable. There was even a washing machine/dryer and common 1/2 bathroom the apartment. Being a Rotana exclusive member, I was so pleased with the rates and upgrade perk I got during our stay. I would highly recommend this hotel apartments for families who would like a home away from home feel during their visit to Dubai.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Arjaan, responded to this review, March 17, 2013
Dear Guest,

Thank you for posting your review on Tripadvisor following your recent visit with Al Ghurair Arjaan by Rotana.

We are delighted to learn from your review that you enjoyed your stay with us and that the location and facilities suited your needs.

We look forward welcoming you back with us in the near future.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager
Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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59 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 3, 2013

I stayed with my family in a 2 bedroom apartment. It was spacious with lovely beds, huge livingroom and kitchen and 2 bathrooms. A great breakfast buffet was served in the Al Ghurair Rayhaan hotel next to the Arjaan hotel. There was a sunny swimmingpool and a separate childrens pool. Several times per day the hotel provided a shuttle service to the lovely Al Mamzar Parc with white sandy beaches. Next to the hotel there is the Al Ghurair shopping centre with a lot of restaurants and a supermarket. The metro was opposite the hotel so it was easy to get around in Dubai. The staff was very friendly. I would definitely come back here again!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Arjaan, responded to this review, March 6, 2013
Dear Guest,

Thank you for posting your review on Tripadvisor following your recent visit with Al Ghurair Arjaan by Rotana.

We are delighted to learn from your review that you enjoyed your stay with us and highly appreciate your positive comments. We will be striving hard to maintain the consistent service levels as well as quality to stay perfect.

It is truly a pleasure to have you staying with us and we certainly look forward to welcoming you back in the near future.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager

Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bad Doberan, Germany
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 16, 2013

Very comfortable apartments, modern and specious with huge balconies. Perfect location in Deira next to Metro and in walking distance to Downtown. Huge living room with modern kitchen and all utensils to cook own meals. Large comfy bed.

Room Tip: Try to get a room from floor 14 up. Go for uneven room numbers - they have incredible view of the cr...
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Arjaan, responded to this review, March 1, 2013
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent visit with Al Ghurair Arjaan by Rotana.

We are delighted to learn from your review that you enjoyed your stay with us and highly appreciate your positive feedback which I have shared with my team.

It is truly a pleasure to have you staying with us and we certainly look forward to welcoming you back in the near future.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager

Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai india
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed January 15, 2013

We stayed with family in this hotel, we had booked a 3 bedroom apartment, for 10 days in beginning of January 2013, the check in was slow, the apartment was very spacious and very good. All new. Very well equipped kitchen , washing machine and dishwasher too, TV in all the bedrooms and the living room. We were on the 19 floor, there was a nice and spacious balcony outside the living room, and there were chairs too in the balcony. Breathtaking view of dubai from all the rooms. View of dubai airport, dubai creek, sheikh zayed road, birjul khalifa, superb view. Location was too good, spinnys supermarket right next door, so many restaurents all around.The housekeeping service was also very good. The negative points -- the bathtubs were very high and it was very difficult to get into it and come out of it, there was blockage in the master bedroom bathroom , but it was later repaired.check out was very quick. I will definitely come back and stay in this excellent apartment hotel.

Room Tip: Take an apartment on a higher floor to get a good view !
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Arjaan, responded to this review, March 1, 2013
Dear Guest,

Thank you for posting your review on Trip Advisor following your recent visit with Al Ghurair Arjaan by Rotana.

We are delighted to learn from your review that you enjoyed your stay with us and highly appreciate your feedback which I have shared with the concerned departments.

It is our ultimate aim to deliver seamless arrival and departure experience and we highly appreciate your valuable comments. We have seen a delay in our arrival process at the Arjaan since our opening in December, 2012 and identified the lack of manning during certain hours and equipment which are now being rectified.

It is truly a pleasure to have you staying with us and we certainly look forward to welcoming you back in the near future at the Arjaan.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager

Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 7, 2013

recently stayed in a three bedroom apt with family on the 20th floor,what a view,apts are awesome,well designed and comforting.Breakfast is great but crowded as its shared with sis hotel The Rayhaan.Staff need training as its a new establishment.location is superb with many restaurants just round the corner.
Negative points:reported phone in the apt not working,was never fixed even after many reminders.The climb to the bath tub is tricky,to high for elderly and the young.The water pressure in the shower is to low as per Dubai standards.But will definately return.

Room Tip: higher floors have breathtaking views of Dubai.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maric V, Manager at Al Ghurair Arjaan, responded to this review, March 1, 2013
Dear Guest,

Thank you very much for posting your review on Trip Advisor following your recent visit with Al Ghurair Arjaan by Rotana.

We are delighted to learn from your review that you enjoyed your stay with us and highly appreciate your constructive feedback which I have shared with the concerned departments.

I read from your comments that we have failed in responding to your service request for which I apologize.

During the new year period, we did encounter a larger volume of business then we had anticipated and admit that we were not geared up for numbers of guest during the meal periods, which may have caused delay in service.

The comments of the bathtub has been noted and we will look into this. On the other hand, the water pressure situation has improved on all our floors.

It is truly a pleasure to have you staying with us and we certainly look forward to welcoming you back in the near future at the Arjaan.

With warm regards,

Maric Van Duijvenbode
Executive Assistant Manager

Al Ghurair Arjaan & Al Ghurair Rayhaan by Rotana, Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ghurair Arjaan

Address: next to Al Ghurair City Mall | PO Box 6999, Al Ghurair Centre, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #135 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Ghurair Arjaan 5*
Number of rooms: 192
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