My family and I came here for an 8 night stay in May. My two sons are 3 and 2. Our initial impression was good and the staff are really really friendly and attentive. One major issue for us being a family travelling with two children in strollers were the absence of automatic doors. We struggled getting in and out of the heavy doors. This is definitely not a buggy friendly establishment. The other major issue was the lifts. There were only two operating lifts during our stay here (one is out of order and has been since day two of our trip.) this is a 35 storey building with a very popular bar at the top. You can imagine the rest. We were more often than not waiting between five plus minutes for a lift. Again not very fun with small kids.
Aside from these two factors our last major disappointment was the food. We are real foodies and all our stays in Dubai have been full of amazing food experiences. This was definitely not any sort of taste sensation we'd be bothered about experiencing again. Breakfast was nice but nothing special. Little things were absent like nice fruit (the watermelon was tasteless) and a pot of coffee rather than just a half cup. The evening buffet meal in one of the two restaurant that was included in the half board option was a disappointment every time. Nothing was special it was all just average. At 300 plus pounds a night we expected a special touch.
I must reiterate again how nice and hard working all the staff were, without exception. They definitely went the extra mile to be helpful. But unfortunately due to the few shortcomings we won't be coming back to a Hilton establishment again.
My advice Hilton Residences is to totally re vamp the restaurants, install a few new lifts and some auto doors!
- Official Description (provided by the hotel):
- Hilton Dubai Jumeirah Residences is located on Jumeirah Beach, within easy access of Sheikh Zayed Road. The Hotel sits alongside Jumeirah Beach Residence and is surrounded by beautiful boutiques, al fresco dining and modern day Arabic culture on The Walk, Dubai's bustling outdoor shopping avenue. Choose between contemporary loft apartments, an exclusive penthouse, spacious studios and luxurious two, three or four bedroom apartments, spread over 43 floors. With a vast choice of accommodation, temperature controlled outdoor pool, a modern gym, two modern restaurants Crave and Hartisan, a wine bar called the Grape Escape and a stunning roof top lounge bar, Pure Sky Lounge. Hilton Dubai Jumeirah Residences offers the perfect base from which to explore the cosmopolitan city of Dubai. Guests of the Residences also have access to the facilities of the Hilton Dubai Jumeirah Resort including their spa, kids club, private beach and nine restaurants and bars. ... more less
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