We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great time!” 5 of 5 stars
Review of Rixos The Palm Dubai

Save Saved
You added Rixos The Palm Dubai to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Rixos The Palm Dubai
5.0 of 5 Hotel   |   East Crescent Plot C- 40 Palm Jumeirah, Dubai 18652, United Arab Emirates   |  
Hotel amenities
Ranked #143 of 474 hotels in Dubai
Dubai, United Arab Emirates
1 review
“Great time!”
5 of 5 stars Reviewed December 16, 2013

I booked Rixos based on a friend's suggestion. It was an anniversary surprise for my wife, hence was bit tensed. But all vanished the moment we entered the hotel. The service was by far the best i have experienced in UAE. The entire staff was very welcoming and did their best to accommodate our requests. Special thanks to Haitham and Hannah! Thank you very much; you made it very special for us!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 30, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

‘By far the best service you ever experienced in the UAE’ – a statement which could not make us more happy.
We are joyful your anniversary surprise for your wife was a success. We are delighted you had a memorable stay at Rixos The Palm Dubai. Thank you for choosing us for such a special occasion.

We are looking forward to welcoming you back – do not wait for the next anniversary to surprise your wife.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

551 people have reviewed this hotel

Traveler rating
    377
    83
    43
    21
    27
See reviews for
150
200
15
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Zurich, Switzerland
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 15, 2013 via mobile

Fantastic hotel, rooms are huge, showers excellent, food pretty good, shisha rubbish, atmosphere great but it is seriously overrun by Russians - I don't mean to generalise, but that usually doesn't make for a great hotel experience! Culturally, they are very different and hence are often seen as being loud - they aren't - they're just happy to be out of the cold! :)

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 30, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

Thank you for considering Rixos The Palm Dubai as a fantastic hotel, with great rooms, a lovely atmosphere and good food. We are happy you had a nice time with us.

We are looking forward to welcoming you back soon again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
1 review
5 of 5 stars Reviewed December 10, 2013

My wife and I had a wonderful weekend in Rixos Palm Dubai during a cold winter period in our home country. The location of the hotel is perfect on the eastern edge of the outer crescent, especially the night view of Dubai Jumeriah Beach and stunning Burj Khalifa is superb.
Thanks to the helpful and sincere staff with their warm welcoming hospitaly together with great professionalism, they have made our stay one of the remarkable moments of our life. We really recommend this hotel to everybody who will travel to Dubai.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 30, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

A fine location to stay in Dubai – we are happy to read that.
We are joyful you had a wonderful stay at Rixos The Palm Dubai and enjoyed our perfect location and the stunning view. We are happy we could create memorable moments due to our hospitality.

We are looking forward to welcoming you back soon again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

We booked in to this hotel as we had a bad experience at another hotel not too far away and no longer wanted to stay there. I am so gutted we didn't choose to stay here in the first place.

From the moment we checked in we was very impressed with the friendliness and efficiency of the staff. Upon hearing of our bad experience and that it was our wedding anniversary, she very kindly upgraded us to a suite which was just wow wow wow. The views were spectacular, it was a very spacious and well decorated apartment, separate lounge area with a sofa bed for our young daughter. There was a flat screen TV in each of the rooms, the bed was very comfy and the bathroom was just stunning.

We decided that we loved the place so much we wanted to extend our stay, and I was very happy to hear they let me pay the same rate but still stay in the suite. On our second day we had a lovely anniversary gift from the hotel and the room boy did the towels on the bed as 2 love swans which my wife loved.

Nothing was too much trouble for the staff, I even phoned from Dubai Mall to say I was coming back with a DVD and my daughter would like to watch it the room and they made sure a DVD player was set up for when we arrived back.

We had room service 4 times, and the food was beautiful. Ive usually found its hit and miss with room service but I was impressed with the quality and quantity. Although there was two minor mistakes on the orders, they were rectified immediately and a complimentary fruit platter was given as a good will gesture.

The grounds are amazing, the main pool is big and temperature controlled, the kids club were great with our daughter too.

The nice touch for me though was when we was checking out and waiting for the valet to bring the car round we got chatting to the doorman. He was very friendly and was asking us what we thought of the hotel. It wasn't until we told him we are due to stay at the Rixos in Sharm, Egypt in 2 weeks he pulled out a business card and told me he was the General Manager of the hotel, asked me to let him know before we set off and he will ask the manager of that branch to look after us as he is a friend of his. Nice to see managers greeting guests right at the front of the hotel and saying goodbye to them also.

Will definitely be staying here again, hopefully for a longer vacation early next year.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 30, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking time to share your valuable feedback with us.

You can’t wait to stay again – we can’t wait to welcome you again.
We are delighted you had an amazing stay with us and enjoyed our lovely hotel with its spectacular view. Thank you for your gentile words for our associates. We are happy we could impress you with our efficiency and enchanter you with our friendliness and the service coming from our hearts.
The entire team is always eager to not only meet our guest expectations but to exceed them and sometimes even to surprise our guest with the Hotel Manager acting as Doorman.

We are looking forward to welcoming you back soon again for another great stay.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
1 review
5 of 5 stars Reviewed December 5, 2013

We found a perfect organization, absolutely professional staff and the structure full of comfort and care for us. Better things: warm swimming pool, time table and variety of restaurant and breakfast, courtesy of staff, valet parking service, size of the rooms

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 30, 2013
Dear Tripadvisor Member,

First we would like to thank you for choosing Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

‘Unforgettable’ – It is our aim to create memorable moments for our guest.
We are joyful that you had an amazing stay with us and enjoyed being pampered by our absolutely professional associates which you will never forget.
Thank you for considering us as perfect organization.

We are looking forward to welcoming you soon again – for another unforgettable stay at Rixos.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
1 review
4 of 5 stars Reviewed December 4, 2013

very good hotel. A bit far from shopping areas but the shuttle service works great.
Mattress was rock hard.
No hot water last day for some reason.
Staff was very good
Breakfast should be included in the price

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 30, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

We are happy you had a good time with us and enjoyed being indulged by our lovely associates.
For any discomfort you faced during your stay we wish to sincerely apologize. Kindly be informed that we are following up the mentioned matters with the respective teams.

We are looking forward to welcoming you soon again for another nice experience.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2013

Truly a top hotel with impeccable service, along with excellent décor and quality throughout. A huge thank you for letting us check in early, this was a life saver! Id recommend this hotel to anyone wanting a relaxing time in Dubai, having its own lovely beach was a big draw for us and it didn’t disappoint, lovely spacious beach with a stunning view back to the Marina/mainland. Everything in the hotel was done well, and the service you simple cannot fault – not intrusive but friendly and efficient.
The lunch Buffet was impressive, ok it’s not a bargain but if you’re hungry you’ll get some money’s worth. The room was spacious and the big bath was great, oh and the huge rain shower was also excellent.
Yes the hotel is a little far out, so more suited to relaxing out of the way a bit – however taxi’s are SO cheap that it is no problem to get to the Marina or other sites etc. Highly recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, December 30, 2013
Dear Tripadvisor Member,

First we would like to thank you for staying at Rixos The Palm Dubai and taking the time to share your valuable feedback with us.

‘Truly a top hotel with impeccable service’ – a perfect description.
We are delighted you had a superb stay with us at Rixos The Palm Dubai and enjoyed being pampered by our associates in our lovely ambiance with its great décor.

We are looking forward to welcoming you back for some more relaxation.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Rixos The Palm Dubai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rixos The Palm Dubai

Address: East Crescent Plot C- 40 Palm Jumeirah, Dubai 18652, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #143 of 474 hotels in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Rixos The Palm Dubai 5*
Official Description (provided by the hotel):
Rixos The Palm Dubai is a fantastic resort combining leisure, business and holiday with family entertainment and activities, offering meeting venues and business services on an area of 10 acres. The sleek, modern Hotel and Residences enjoy sweeping views in every direction.The modern design and unique architecture of Rixos The Palm Dubai shows two connected buildings seeming like one due to the connecting atrium lobby. The Hotel features 233 spacious and comfortable rooms and suites, 28 Residential Apartments with a different view of the Dubai shoreline from various heights and directions. With bedrooms separate from the seating area, Rixos The Palm Dubai offers space and privacy for families. Furthermore, the Resort has a range of restaurants, lounges and bars overlooking the ocean as well as a comprehensive and sophisticated banquet and meeting space.Inside, the Hotel and Residences radiate a warm residential atmosphere strikingly complemented by authentic Turkish hospitality provided with Rixos standards. The double leaf design of the Hotel creates a magnificent area with two swimming pools surrounded by rich greenery that in turn cascades down to the sandy beach, featuring a wide array of sports and recreational activities, the Rixy Kids Club as well as the exclusive Rixos Royal Spa, bringing the healing spirit of tradition from East and West to the Arabian Gulf. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Asiatravel.com Holdings, Expedia, Agoda, Tingo, BookingOdigeoWL, TripOnline SA, Despegar.com, Priceline and Venere so you can book your Rixos The Palm Dubai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Rixos The Palm Dubai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.