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“Perfect place .. perfect service” 5 of 5 stars
Review of Rixos The Palm Dubai

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Rixos The Palm Dubai
5.0 of 5 Hotel   |   East Crescent Plot C- 40 Palm Jumeirah, Dubai 18652, United Arab Emirates   |  
Hotel amenities
Ranked #118 of 499 Hotels in Dubai
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
41 helpful votes 41 helpful votes
“Perfect place .. perfect service”
5 of 5 stars Reviewed July 6, 2013 via mobile

The hotel belong to a turkish chain hotels ... it have an ottoman style .. perfect place for a honeymooners..
Perfect beach & swimming pool.
The stuff honestly was amazing they are so helful . THE BREAKFAST WAS SO NICE .
Tip tip : you should hire a car if u wish to stay there :)

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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947 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Al Ain, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 25, 2013

We live in nearby Al Ain and often travel through to Dubai to spend our weekends there. We often know what to expect from Dubai hotels and I can honestly say from experience that Rixos The Palm is up there with the best hotels in the world. It has everything you would expect from a luxury 5 star resort and more. The rooms are spacious, elegant and luxurious with all the amenities you could possibly need. We were also very impressed with the buffet restaurant and also the sushi in the Biber Bar. But what truly made our stay memorable was the staff. From the moment we arrived the staff could not have been more helpful. All staff members went out of their way to make us feel truly valued - everyone from the operations mgr who kindly showed us to our room to the gentleman from housekeeping who kindly stopped by to replenish towels/water /toiletries without having to call. But I would like to say a special thank you to the two ladies from the reception desk for the recreation/ pool area when unfortunately my mother took a little unwell from too much sun - the two ladies quickly rushed to make sure she was ok and were so lovely in taking care of her. Well Done to all the hard working staff at Rixos The Palm. I hope we can come back again soon!

Room Tip: The deluxe room was very spacious with a balcony big enough for two sun loungers
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
1 review
5 of 5 stars Reviewed June 24, 2013

The hotel is really great! the location is amazing and the facilities are awesome! and the room is really nice. the biggest highlight would be the staff.. they were very friendly, helpful and super sweet. especially Hanan and guest relation team. i really cannot thank them enough for they have been great beyond words. see you after ramadan.

Room Tip: second bld is nice view
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, UAE
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 24, 2013

Rixos was spotless. The beach was good (a little bit of Palm's seaweed here and there but good)
The rooms are spacious and very well decorated. The layout of the beach and amenities is top notch. The retaurants were very good.
The room has some smart features for lighting.
Overall great experience.
Downside - Nothing really mentionable. But in weekends, there are lots of DAY VISITORS, basically people whop pay to swim and use the facilities. A BIG SHAME, as the place turn into a GUYS HANGOUT instead of being the secluded resort also this removes the EXCLUSIVITY from it. So you pay 500 Dollars for a room and when you are swimming you are next to 20 guys who are paying 50 Dollars to swim ....

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed June 24, 2013

We had a great weekend. It was our anniversary and we were taken care of from the door, to the nice surprise in the room. The beach is glamourous. The food is good , specially the sushi bar biber. We will definitely go again. Great service.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, UK
1 review
4 of 5 stars Reviewed June 23, 2013

I spent 5 nights at the Rixos Hotel in Mid June travelling as 2 females in their 20's for a short holiday. The service we received was excellent and the grounds / pool area and restaurant were well maintained. We had the half board option and were very impressed with the breakfast and evening meal options, we tried both Salt (seafood) restaurant and the new Italian which were both lovely.
Improvements were being undertaken near the fitness suite / health spa but this was not disruptive to our stay. Hotel was reasonably quiet during our stay and therefore not all amenities were available.
Positive - Great service, nice quiet location (albeit 15min taxi off the palm to mainland), large rooms, good choice of restaurants, well equipped gym, fresh fruit served around the pool and Italian restaurant is fantastic with great views and live music. Room service choice excellent.
Improvements - White XS was closed so evening bar options were limited. Vitamin bar was not open, no fitness classes advertised. Only 1 pool appeared to be open. Water taxi was fully booked on day we wanted to use it which was disapointing - maybe this should be more frequent? No drinks / food offers to entice visitors in or to encourage residents to stay at hotel as opposed to heading elsewhere.
Would recommend and visit again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2013

One of the best hotels in my life! I was sleep in Suit Jr! And is more big to my home! Was really crazy because all shampoos foams etc and toilet equipment are from Versace crazy!!!!

100%%% recommendable

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosThePalm D, General Manager at Rixos The Palm Dubai, responded to this review, August 23, 2013
Dear Tripadvisor Member,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We are looking forward to welcoming you again.

Best Regards,

Mouhamad Hadla
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos The Palm Dubai

Address: East Crescent Plot C- 40 Palm Jumeirah, Dubai 18652, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #118 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos The Palm Dubai 5*
Number of rooms: 233
Official Description (provided by the hotel):
Located on an unrivalled spot on Palm Jumeirah's Eastern Crescent, the resort boasts 230 guest rooms and suites, each commanding unparalleled views of the Arabian Gulf and Dubai's panoramic skyline. Its collection of nine restaurants and bars, including the world-renowned Eden Beach Club, provide a dynamic dining and night-life experience while Rixos Royal Spa provides a haven of serenity and relaxation. Characterised by modern interiors and renowned for its superb hospitality, the resort is a popular destination for families, couples and groups alike, offering a comprehensive programme of daily activities for guests as well as unique selection of venues for meetings and events. The resort is 45 minutes away from the Dubai International Airport and can be accessed both via the road, by boat and by helicopter at the resort's private jetty and helipad. ... more   less 
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