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“Perfect.” 5 of 5 stars
Review of Rixos The Palm Dubai

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Rixos The Palm Dubai
5.0 of 5 Hotel   |   East Crescent Plot C- 40 Palm Jumeirah, Dubai 18652, United Arab Emirates   |  
Hotel amenities
Ranked #132 of 487 Hotels in Dubai
Pateros, Rizal, Philippines
1 review
“Perfect.”
5 of 5 stars Reviewed July 31, 2012

The Rixos Hotel is located right in the palm jumeirah. The location is perfect. The receptionist at the front desk, George, was very friendly and helpful. He was able to accomodate our room request perfectly. All of the staff that we encountered at the Rixos was friendly and helpful. Housekeeping did a wonderful job with our room each day as well. Not only did we have a fantastic view of the palm,. I had heard lots of great things about the beds there. They were all true !! These were the most comfortable beds and pillows I have ever slept on. The Ala Turca Buffet had a wonderful breakfast buffet. There was everything you can possibly imagine and then some.. The two men at the Concierge desk were extremely friendly and helpful. I wish I had gotten their names, but they were very nice

Room Tip: Any room is simply awesome
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this review, August 16, 2012
Dear valued Guests,

Greetings from Rixos the Palm Dubai!

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking froward to welcome you back to our Hotel.

kind regards

Stefanie Schubert
Rixos the Palm Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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747 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Istanbul, Turkey
1 review
5 of 5 stars Reviewed July 30, 2012

I stayed for 4 nights and was thoroughly impressed with everything. The service by all staff was really outstanding and a noticeable step up from other 5 star hotels.
Food is fantastic. You could eat an entire day’s worth of food just at the breakfast Buffet. I had the most basic room, and it was large and comfortable. Also very very quiet. Something I like when I am traveling.

The staffs were really the stand out point for me at the Rixos the Palm Dubai I hope I have the opportunity to stay here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this review, August 16, 2012
Dear valued Guests,

Greetings from Rixos the Palm Dubai!

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

kind regards

Stefanie Schubert
Rixos the Palm Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hamburg, germany
1 review
5 of 5 stars Reviewed July 30, 2012

I spent 2 days here recovering from a busy work season on my way to island get away. Experience was top notch! Breakfast was fabulous with the choices decadent and overwhelming in Ala Turca Restaurant.

The pool, gym, sauna, tennis courts etc. were fantastic with excellent facilities and staff. The staffs certainly go the extra mile to make your stay enjoyable. Cocktails were lovely, jazz music in evenings a nice touch and all in all I would highly rate this hotel for a stop over or home base to explore in Dubai.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this review, August 16, 2012
Dear valued Guests,

Greetings from Rixos the Palm Dubai!

It was our great pleasure to welcome you to our Property and exceed your expectations!

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

kind regards

Stefanie Schubert
Rixos the Palm Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed July 29, 2012

The hotel was great, food, clubs, pool and beach just excellent, the rooms were comfortable, my kids enjoyed a lot in rixy club, the management the staff was really cool and friendly, always smiling and devoted, would love to go there again, unfortunately didnt get time to try out the spa, but next time surely will avail it, as a suggestion there should be a shaving and sweing kits in the comfort rooms, the pool is open till midnite thats great and the life guard even guide you the tips of good and safe swiming thats nice, and i loved the cheesy omelete at the breakfast. i booked the deluxe rooms but it was upgraded to premium and that was a nice surprise at the time of check in :)

Room Tip: i stayed in premium room and it was beautiful with beach view, ideal for leisure thing.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this review, August 16, 2012
Dear valued Guests,

Greeting from Rixos the Palm Dubai!

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members. It is always great to hear that we always can make your stay more memorable and looking forward to show you the next time our Rixos Royal Spa.

kind regards

Stefanie Schubert
Rixos the Palm Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed July 29, 2012

This is probably the worst 5 star hotel in Dubai for service. It looks like a five star hotel but the service ruins it.
The wine menu in the chefs steak house restaurant looks good at first glance but actually trying to get a bottle of wine you want is another thing. The first 3 wines i asked for i was told they didnt have!
The food was excellent but service shocking, after we finished are main meal it sat there for more than half an hour before my partner asked them to remove the plates and get the bill.
We then decided to have a drink in the only bar that was open, the lounge bar. The staff were unfriendly, ill mannered and it took an age to get a drink!

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this review, August 16, 2012
Dear valued Guests,

Greetings from Rixos the Palm Dubai!

Thank you so much for sharing your experience related to your recent stay with us. We indeed apologize if we have come short of meeting some of your expectations and rest assured that each comment is reviewed with members of the concerned team and adjusted where ever possible.

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver the service what our Company usually stands for, and to amend your latest views.

We look forward to such opportunity in a not too distant future.

kind regards

Stefanie Schubert
Rixos the Palm Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
5 of 5 stars Reviewed July 28, 2012

realy i would like to come back with me all famliy
thanks for all staff
speaciel thanks to front office
realy eslam from concierge help me too much
thanks agine for this wonderful vacation ever have it

Room Tip: for nice room just in secound buliding
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this review, August 16, 2012
Dear valued Guests,

Greetings from Rixos the Palm Dubai!

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Specially I would like to thank you on mentioning our Colleagues Names.

kind regards

Stefanie Schubert
Rixos the Palm Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed July 28, 2012

We stayed there at the beginning of July and it was really an exeptional experience.

Starting from our arrival the welcome by girl wearing traditional Turkish dress offering cold towels, dates and Turkish delights it was really a nice touch from them
the check in at the reception was quick and they gave me a room with a great view of the pool and the palm.
Breakfast at A La Turca restaurant was really good and a lot of choices. Entertainment at pool area was really amazing and made us forget about the hot weather. Lunch at A La Turca was great the menu a bit limited but the Turkish food really delicious.The Drinks in the lobby bar was really great and prices reasonable.
I believe I will stay there gain in my next holiday.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Manager at Rixos The Palm Dubai, responded to this review, August 16, 2012
Dear valued Guest,

Greetings from Rixos the Palm Dubai.

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

kind regards

Stefanie Schubert
Rixos the Palm Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos The Palm Dubai

Address: East Crescent Plot C- 40 Palm Jumeirah, Dubai 18652, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #132 of 487 Hotels in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Rixos The Palm Dubai 5*
Number of rooms: 233
Official Description (provided by the hotel):
Rixos The Palm Dubai is a fantastic resort combining leisure, business and holiday with family entertainment and activities, offering meeting venues and business services on an area of 10 acres. The sleek, modern Hotel and Residences enjoy sweeping views in every direction.The modern design and unique architecture of Rixos The Palm Dubai shows two connected buildings seeming like one due to the connecting atrium lobby. The Hotel features 233 spacious and comfortable rooms and suites, 28 Residential Apartments with a different view of the Dubai shoreline from various heights and directions. With bedrooms separate from the seating area, Rixos The Palm Dubai offers space and privacy for families. Furthermore, the Resort has a range of restaurants, lounges and bars overlooking the ocean as well as a comprehensive and sophisticated banquet and meeting space.Inside, the Hotel and Residences radiate a warm residential atmosphere strikingly complemented by authentic Turkish hospitality provided with Rixos standards. The double leaf design of the Hotel creates a magnificent area with two swimming pools surrounded by rich greenery that in turn cascades down to the sandy beach, featuring a wide array of sports and recreational activities, the Rixy Kids Club as well as the exclusive Rixos Royal Spa, bringing the healing spirit of tradition from East and West to the Arabian Gulf. ... more   less 
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