We stayed at the hotel for 2weeks and everyday it was dramatic..Check in was good and as usual they requested for our passports for scanning.But the next day they saw me they asked for my passport again???i am black and my boyfriend is white they didnt ask him..that didnt sound very pleasant at all.
The presidential suite was beautiful,spacious and bathroom excellent.
Cleanliness was ignored and we had to remind the housekeeping all the time..very disapponting.
Getting the hotel to help you order for the food is just like sleeping hungry because this will take hours..the staff are not particular with guests needs and expectations..thus need professional training..that would help.
The worst was when their porter banged our door at 3am in the night they cant imagine what we thought was going on only for him to realise that it was the wrong room they were looking for!!!!what a shame?????
They staff have this very bad attitude when approaching the guest!you would wonder silently if they liked their jobs or they are forced?
The metro station was nearby thus a plus to easily move around malls and probably eat good food at the Kapensky hotel.
The management should take time to train their staff,to love their jobs,to provide excellent serivce...Dubai is not known for racism especially not in a very beautiful hotel like yours!
- Also Known As:
- Auris First Central Hotel
- Auris 1st Central Hotel Suites
- Auris First Central Hotel Dubai
- Official Description (provided by the hotel):
- Auris First Central Hotel Suites is located in the heart of Tecom one of Dubai’s leisure and business districts. Only 5 minutes walking distance from Dubai Internet City metro station, close to Mall of the Emirates and Ski Dubai, Dubai Media City and Dubai Internet City. With its exotic decor, featuring a rooftop pool, a gym, and saunas with panoramic views of Dubai, our hotel offers a rooftop panoramic restaurant and a ground level restaurant/deli café. ... more less
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