The reason why some places are better than they look is only and only the people and people with passion, I visited this restaurant with a few friends and it was so amazing that we chose this place.
First thing when I made the booking the girl who took my booking Anastisia (I hope I am not wrong) was so courteous and so prompt in her conversation. It was an excellently executed and handled, she might have had many calls I am sure but it felt like she gave me full attention and committed not what you usually experience as the agents are always in rush.
After the booking waa made I was given a call from the restaurant supervisor confirming all the request I made while booking ( by this time I was already wowed) then he goes ahead and also takes preferences or like and dislikes, he also checked on allergies. This is now what you see for a normal restaurant reservation.
We were there to celebrate friends bdays and 2 of them, he took their name and prepared a nice cake for them which is a usual thing but here it was so genuine and from the heart.
Then when he learnt the names he personalised every conversation and was extremely helpful in terms of menu knowledge or food suggestion.
The service is so apt, sometimes trying to please a guest people over do it and kind of gets annoying but not here.
I can say the team is so well trained and selected that it has to be a must visit place in Dubai and not for anything but the people and service.
I think the Supervisor's name was Omar ( Sorry if I am wrong)
This place has lifted my expectation and I will certainly be a loyal guest to them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 26, 2013
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Thank you for your wonderful review.
We are truly delighted to know that you had an excellent experience at Ottomans restaurant and were extremely pleased with our ambassadors high level of service from the moment you made the reservation throughout the dining experience. Please may I mention that Customer care is amongst our highest priorities and it is gratifying to receive such praise.
We are also glad that you have chosen Ottomans to celebrate your friends’ birthdays and you liked the little surprise that we had organized.
Thank you once again and we look forward to welcoming you back as our loyal guests.
Ivan Di Lucia
Director of Food & Beverage
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.