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“Friendly hotel near the airport” 4 of 5 stars
Review of Jumeirah Creekside Hotel

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Jumeirah Creekside Hotel
5.0 of 5 Hotel   |   Road Al Garhoud Deira, Dubai, United Arab Emirates   |  
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Hotel amenities
Ranked #54 of 487 Hotels in Dubai
Bratislava
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Friendly hotel near the airport”
4 of 5 stars Reviewed January 30, 2013

Cosy and design boutique hotel with very attentive staff, incredibly comfortable and big rooms, beautiful bathrooms and the pool on the roof. Great breakfast, minibar free of charge was the nice plus as well as Illy coffee machine. The hotel is different from another Jumeirah hotels but worth to visit.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this review, February 24, 2013
Dear Guest

Thank you very much for your great feedback and taking the time in posting it on Tripadvisor.

I am glad to know that you have mentioned so many positive elements of the hotel and sincerely appreciate that you’ve highlighted the excellent customer services provided by our colleagues and at the same time acknowledging the new and fresh design of Jumeirah Creekside Hotel which brings in a new flavor to the Jumeirah Hotel chain.

It will be my pleasure to pass on your compliments to the entire team as they will no doubt be delighted to know that their efforts are so well appreciated.

It was a pleasure looking after you and we all hope to welcome you back in the near future.


Klaus Assmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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769 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Kabul, Kabol, Afghanistan
1 review
5 of 5 stars Reviewed January 29, 2013

I stayed here for 1 night and loved everything about it. The room was excellent very clean the bed was very comfy you can hook all your electrical devices to to a brilliant docking system they have in every room.
They have a very relaxed bar on the roof and the drinks prices are very good.

I will be staying here again.

Room Tip: I had the standard room on the 4th floor excellent room no noise very spacious
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this review, February 24, 2013
Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Creekside Hotel on Tripadvisor.

I am pleased to read that your room was up to your liking and that you enjoyed the new technology incorporated in it and found our culinary fare of excellent standard.

We look forward to having you back again at Jumeirah Creekside Hotel very soon!


Sincerely

Klaus Assmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2013

We stayed for four nights at the hotel as i was taking part in the Dubai Marathon and we live in Saudi. Orginally booked through Expedia as they were offering a free pass to Wild Wadi, my kids 18mths and 5yrs would love it. When we checked in we enquired about the free pass, only to be told Wild Wadi is closed for construction, quite disappointed as there is no mention of this on either expedia website or the Jumeriah website. The receptionist spoke to the duty manager and we were given beach passes for the Jumeriah Madinet.
The room was clean, spacious and kitted out in the latest technology, a kids bed and cot were supplied with no delay or hassle.
I cannot praise the staff enough, everyone was helpful and friendly,perfect grasp of english to help navigate us round Dubai. As i was running on the Friday morning we had to order our breakfast as room service 1.5hrs before breakfast started, unfortunately we forgot to leave our menu outside but a quick call to room service they delivered breakfast and even made up my porridge for me! The free mini bar is a lovely addition as most hotels charge a ridiculous amount of money for this. We ate in one night and the food was fantastic, lovely little touches like the kids getting their own cutlery.
The hotel is 5min walk from a metro station which is clean quick and cheap, we travelled on a day pass for all four of us for 35AED (about 5pounds), this took us down into Dubai Mall and Burj Khalifa.Taxis are well priced too, just some dubious driving at times!!
Overall a fab stay, careful attention has been paid to all the little details that make this hotel stand out, lovely atmosphere, friendly staff, cool hotel without being intimidating.(And the Irish Village next door is great, fab sausage and mash for post marathon fuel :))

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this review, February 19, 2013
Dear Guest

I am very glad to read your complementing review of your recent stay with us at Jumeirah Creekside Hotel.

We make every effort to maintain the high standards of timely & quality of service delivery and I am therefore delighted that we were successful in achieving this for you.

You have mentioned so many positive elements of the hotel highlighting the exceptional customer services provided by our colleagues hence it will be of great pleasure to share your wonderful remarks to the rest of the team as I am certain that this will serve as a source of inspiration for all of us to continue the high standards of customer service.

I on behalf of Jumeirah Creekside Hotel team look forward to the opportunity to welcome you back in future and thank you for sharing your feedback on Tripadvisor.



Klaus Assmann
General Manager
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Dubai
Top Contributor
59 reviews 59 reviews
59 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 24, 2013 via mobile

Hotel is different than normal 5 star hotels it is with touch of art and excellent location near airport 5 min away + next to Irish village a place that is full of life. Hotel is highly recommended as rooms are so comfortable and beautiful designed
Service is top simply great

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this review, February 19, 2013
Dear Guest

Thank you for taking the time posting a review on Tripadvisor.

I am glad to ready that you were happy with the overall products and services provided by the hotel. I also sincerely appreciate your kind acknowledgement of the unique design and feel of the hotel and for recommending us on Tripadvisor.

I certainly look forward to welcoming you back in Jumeirah Creekside Hotel hopefully not in the too distant future.


Klaus Assmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

Only stayed for 3 nights and it wasn't long enough.We stayed in a Delux XL room and couldn't believe how big it was.All the staff are a credit to the hotel and would recommend it to any one.Pool area isn't that big but adequate.

Room Tip: Deluxe XL rooms are great.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this review, February 19, 2013
Dear Guest

Greetings from Jumeirah Creekside Hotel!

I am thrilled to read that you thoroughly enjoyed your recent visit with us and that your room was up to your liking and that you have found our customer service of excellent standard.

I sincerely thank you for sharing your experience and for recommending us on Tripadvisor.

It was a delight looking after you and hope to welcome you back soon.


Klaus Assmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

Hotel is new and still working out a few kinks. We stayed one day in mid December and liked the hotel and staff so much that we rebooked for the first week in January, too.

Staff was nice to my toddler and free mini bar was helpful when he wanted juice and water at odd times. Breakfast buffet was varied but I would stick to the western and Lebanese fare as the other foods (Chinese and Indian) looked a little like left overs. There is nice Indoor and outdoor seating. When we returned in January the breakfast waitresses remembered my son (in a good way). The restaurant has multiple high chairs in case there is more than one baby in the hotel....

There are two entrance/exits to the hotel. The exit facing the highway has a strip of restaurants (Lebanese and TGIFriday). We ate at one of these and the food tasted like it had been microwaved. Bad service, etc. If you take the other exit, you will come to the Irish village which has better restaurants and a plethora of other restaurants surrounding it (Persian, Indian, Chinese, British, etc).

Nail Spa (different from the hotel spa) is wonderful. Clean, professional, efficient. Can not recommend it enough.

These were the things that went wrong for us. This is for informational purposes, not to slam the hotel because I think they are new and still figuring things out.
--First stay in December, our tv randomly turned on at 3 am. Every time we hit the power off button, the tv would switch on a minute later. This went on a few more times until my husband finally set some timer to put the !)$&@ thing off. We apologize in advance to the next guests of the room.
--Second stay in January, the reservations team reserved us the wrong room type (2 double beds instead of 1 king). Front staff was baffled about how to proceed.
--Finally got the correct room, tried to shower, but bathroom flooded because there was hair buildup in the shower drain. (Fixed promptly)
--Got a new room because Irish Village has loud live music on the weekends. However the toilet was very temperamental and the flush would randomly stop working. Per engineering team, it had something to do with the pump downstairs.

Overall good stay and we would consider staying here again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this review, February 19, 2013
Dear Guest

Thank you for sharing your detailed experience on Tripadvisor. All guests comments are important to us and I sincerely appreciate your feedback.

I am delighted to read how much you and your family continued your stay with us at Jumeirah Creekside Hotel and that you were pleased with the customer service and facilities provided by the hotel. I am also grateful for the areas you have identified where you feel we could improve. Rest assured that your comments has been discussed with the relevant managers to focus on these areas to ensure that we deliver the best in service and products which you have come to expect from a Jumeirah hotel.

Once again thank you for your continued loyalty towards Jumeirah Creekside Hotel and I certainly hope that we will have the opportunity to welcome you back soon.


Klaus Assmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 22, 2013

Stayed for 4 days on the way back from Jo'burg. Rooms , facilities and staff all top class. The location is also superb being only 2 minute walking distance to several restaurants set in pleasant gardens. Superb pool and sun deck area and close to the Malls. Will dedfinately be our stop over choice in the future.

Room Tip: They seem good.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah C, General Manager at Jumeirah Creekside Hotel, responded to this review, February 19, 2013
Dear Guest

Thank you for your great review and for taking the time on posting it on Tripadvisor.

I am really happy to read that you enjoyed your recent visit with us at Jumeirah Creekside Hotel and that you were particularly pleased with the excellent service and facilities provided as well as the hotel’s accessibility. It will be my pleasure to communicate your feedback to the entire team as they will no doubt be thrilled to know that all of their efforts are so well appreciated.

We are all very much looking forward to welcoming you back to Jumeirah Creekside Hotel hopefully in the near future.




Klaus Assmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Creekside Hotel

Address: Road Al Garhoud Deira, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 487 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah Creekside Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
Located in the heart of Dubai, just moments away from the international airport, Jumeirah Creekside Hotel is a contemporary lifestyle destination and feautres a dedicated Arts and Cultural Program.Set amongst verdant green grounds, Jumeirah Creekside Hotel seamlessly fuses the grace of a distinguished country club with all the luxuries of a modern city hotel. Jumeirah Creekside Hotel distils the heritage of Dubai’s Creek with the distinct flair of Jumeirah’s high standards in luxury and service. ... more   less 
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