We stayed for four nights at the hotel as i was taking part in the Dubai Marathon and we live in Saudi. Orginally booked through Expedia as they were offering a free pass to Wild Wadi, my kids 18mths and 5yrs would love it. When we checked in we enquired about the free pass, only to be told Wild Wadi is closed for construction, quite disappointed as there is no mention of this on either expedia website or the Jumeriah website. The receptionist spoke to the duty manager and we were given beach passes for the Jumeriah Madinet.
The room was clean, spacious and kitted out in the latest technology, a kids bed and cot were supplied with no delay or hassle.
I cannot praise the staff enough, everyone was helpful and friendly,perfect grasp of english to help navigate us round Dubai. As i was running on the Friday morning we had to order our breakfast as room service 1.5hrs before breakfast started, unfortunately we forgot to leave our menu outside but a quick call to room service they delivered breakfast and even made up my porridge for me! The free mini bar is a lovely addition as most hotels charge a ridiculous amount of money for this. We ate in one night and the food was fantastic, lovely little touches like the kids getting their own cutlery.
The hotel is 5min walk from a metro station which is clean quick and cheap, we travelled on a day pass for all four of us for 35AED (about 5pounds), this took us down into Dubai Mall and Burj Khalifa.Taxis are well priced too, just some dubious driving at times!!
Overall a fab stay, careful attention has been paid to all the little details that make this hotel stand out, lovely atmosphere, friendly staff, cool hotel without being intimidating.(And the Irish Village next door is great, fab sausage and mash for post marathon fuel :))
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am very glad to read your complementing review of your recent stay with us at Jumeirah Creekside Hotel.
We make every effort to maintain the high standards of timely & quality of service delivery and I am therefore delighted that we were successful in achieving this for you.
You have mentioned so many positive elements of the hotel highlighting the exceptional customer services provided by our colleagues hence it will be of great pleasure to share your wonderful remarks to the rest of the team as I am certain that this will serve as a source of inspiration for all of us to continue the high standards of customer service.
I on behalf of Jumeirah Creekside Hotel team look forward to the opportunity to welcome you back in future and thank you for sharing your feedback on Tripadvisor.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.