as any travelers, we decided to share our feeling and emotions from the trip to Dubai. I don't want to say much about the country, cause its amazing! And everybody, even, one time in his life should visit it.
It's pity to say, but not everything was so positive... I mean hotel, what we choose to stay - Ramada Plaza JBR. when we just checked in, it took too much time to wait for the room to be ready. Finally, when we got inside, we understood , that our troubles just began. Shower, taps and other bath utensils were not working properly. ( Can you imagine this disappointment after long flight!?). First- I took executive room but it was too small, without separate shower ; secondly - there was a locked balcony, without access, so we could not use it! Why? - is still mystery for us! Third- bed side lamb was blinking, that was very frustrating. With all this problems in our heads, after taking shower me and my wife went to executive lounge,just to see what we were entitled there for. And to be honest, we were expected something coming out from oder, because our mood was already spoiled! totally damaged! But...we met a very professional man there named Ajay,he saw us and noticed that we were not happy then he started asking us about our flight and rooms we informed him all our obstacles . And this gentelman Ajay , he acted there on the spot as a manager . He called to one lady , named Laura from reception , she came and she apologised for the given room ; and promised us to provide a good room next day . And we got the room changed on the next day.
But, the main thing is this, that if Ajay would have not taken any action on the first time then i don't think that it was going to be possible . Ajay is really a fantastic person and he is really an Asset to Ramada Hotel because he made us feel that FIRST IMPRESSION IS THE LAST IMPRESSION, and he went on beyond the expectation which really really made us very happy that he took this decision. So, if one day we decide to come back to Ramada again, it will be only because of such amazing staff, like mister Ajay..
- Official Description (provided by the hotel):
- Ramada Plaza Jumeirah Beach Residence is located where everything gets taken care of, leaving you free to take on all that the dazzling city has to offer, relax by the pool or beach or tend to business.Offering a wide choice of accommodation from superior rooms and studios to family style, 2, 3 and 4 bedroom suites added to a tantalizing choice of cuisines, getting you to leave the comforts of the hotel could take some convincing. ... more less
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