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“Good hotel..but could be better” 3 of 5 stars
Review of Grand Excelsior Hotel

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Grand Excelsior Hotel
4.0 of 5 Hotel   |   Al Barsha 1,, Dubai 214343, United Arab Emirates   |  
Hotel amenities
Ranked #220 of 499 Hotels in Dubai
Dublin,Ireland
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
“Good hotel..but could be better”
3 of 5 stars Reviewed May 7, 2014

Arrived here tired and sticky after a longer than expected walk from the Mall of the Emirates...which is very close on a map...but....

Stupidly had brought my wife's passport instead of my own and this initially caused some difficulties at check - in...however the desk clerk was extremely obliging and helpful.

We were given the key to our room and immediately went up for a quick shower etc....but on opening the door it was obvious that some-one was still in occupation...towels on bed,slippers on floor etc....so we beat a hasty retreat....talked to a person from housekeeping ...who looked shocked and walked away extremely fast.

After waiting for 10 mins...expecting him to return...we eventually went back downstairs to reception.

After some further intervention by the ever helpful desk clerk ..we were upgraded to a suite!

Lovely room ...lots of space,nicely decorated,jacuzzi bath etc.etc....but it had a somewhat neglected feel....still... happy days ...great value for what we paid.

The rooftop pool was lovely,cool and clean for an early morning swim...a nice way to start the day.

Where the hotel fell down was the little things that mean so much... Only 1 pod of coffee each for the fancy coffee machine..1 towel each,1 bottle of water (warm)..10 minutes for the water to warm up to run a bath...and the same for a shave in the morning..never mind 23 euro for a miniature bottle of gin and tonic from the minibar!!

Breakfast which is pricy but adequate ..but once again was lifted by the friendly and efficient omelette chef.

All in all ...not bad ...could do better.

The best points were the extremely helpful desk clerk and the friendly chef...

Well done to both gentlemen....as for the disappearing housekeeper...I wonder where he went!

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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214 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Diss, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 23, 2014

Arrived here early from QE, but were welcomed by friendly staff & soon booked in to our room, were offered the use of the lovely roof-top swimming pool until our luggage arrived in our room. This was appreciated as the temperature was in the high 90's. Our room was large with an enormous bed ...wider than it was long. Fridge & tea making facilities, there were not enough teabags & these were brought to the room almost immediately. Robes & slippers supplied. Plenty of storage & TV, Couch , Tables & desk. The large ensuite has a bath & separate shower, toilet & bidet + toiletries. Not too far from the Mall. On leaving the staff were still their helpful cheerful selves despite Queen Mary passengers arriving before Q Elizabeth passengers leaving. Just one little 'niggle' there was a new hotel being constructed across the road....nothing new in Dubai.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harare, Zimbabwe
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 23, 2014

Stayed there for three weeks, great food and friendly staff. House-keeping not upto scratch as i had to call for service and bathroom accessories most of the time. Rooms have poor sound proof you can actually hear conversation from the adjacent rooms. There is construction going on behind the hotel and the noise was very disturbing. Very close to mall of Emirates and metro. The hotel building is excellent ( like a ship in the sea, with blue rays of water) but the authorities can do better if they add some flowers, lawn, etc around the hotel to make it more appealing. It looks like a jewel in the middle of nowhere

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice Springs, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 31, 2014

My wife and I stayed here in march for 8 nights was a nice looking hotel buffet prices were very high for breakfast. Very close to emirates mall if u walk the correct way right out of hotel left at rd right at round about then should see it about 100 metres up that road.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 4
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Manama, Bahrain
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 23, 2014

Check-in was ok, I was upgraded to a so said "Junior Suite" which was in general only a very big room (50m²) filled with normal hotel furnitures. Prior booking I asked for high floor, I got 1/F. Next to the hotel was a construction side, the room had poorly sound-insulated connection doors to the neighbor rooms, the bath room was very bad made, the sink was the highest point at the floor, so after shower the bathroom floor had a 3 cm water level, the toilet seat had not even a cover... very disappointing room quality, surely I won't recommend or come back.

Room Tip: ...don't choose this hotel.
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 15, 2014

Nice hotel with a beautiful foyer.

Very friendly staff. Large clean rooms and large bathroom.
Front desk staff were very nice and helpful. Although we arrived early at 9 am they gave us early check in which we never expected.

Breakfast was very good with a good selection.

Situated close to Dubai Mall and Ski Dubai which are only 5 minutes walk away.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Riga, Riga, Latvia
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 12, 2014 via mobile

convenient location not far from mall of emirates and metro station. spacious clean rooms with the same bathrooms. decent breakfast.
the only complaint is about the lousy sound insulation. don't forget earplugs if you don't like to be woken up at 7am by construction works nearby..

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Excelsior Hotel

Address: Al Barsha 1,, Dubai 214343, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #220 of 499 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 230
Official Description (provided by the hotel):
Within 10 minutes' walk from Mall of The Emirates and Metro station, the Grand Excelsior hotel is set in Al Barsha, Dubai - the city's vibrant business district in close proximity to Dubai Internet & Media City, Knowledge Village, Dubai World Trade Centre, DIFC and Jebel Ali Free Zone. We are also in close proximity to shopping malls, Burj Khalifa, Jumeirah Beach Park, Wild Wadi Water Park and. Finest luxury accommodation and associated amenities cater to the needs of business and leisure travelers with the blend of Unique Arabian Hospitality. The hotel is decorated in a contemporary yet unique Arabian style and offer different categories of impressive rooms & suites. Relax in your spacious room or suite, designed and furnished with outstanding amenities that meet the highest standards. Each elegantly decorated room has a flat-screen satellite TV and air conditioning. All rooms at the Grand Excelsior have a work desk, kettle and a coffee maker. The 6 restaurants and bars onsite showcase multi cuisine with a fine taste of dining pleasure and entertainment. The hotel's Health Club boasts quality weight machines and cardio equipment. Swim in the 15 m. Temperature-controlled outdoor pool, unwind in the sauna or steam room and treat yourself at the Lavana Spa for unique treatments. Grand Excelsior hotel can be the perfect location for wedding functions, birthday parties, or anniversary celebrations in our choice of Ballrooms. Give a perfect feel to your conference or business meetings in the hotel's board rooms equipped with Wi-Fi access and overhead projectors. An added value to enhance guest experience, free on-site Valet Parking and Shuttle services to the business hubs and leisure attractions in the city. We are close to Dubai International Airport and Dubai World Central Airport within a traveling time of 15-20 minutes. ... more   less 
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