Arrived here tired and sticky after a longer than expected walk from the Mall of the Emirates...which is very close on a map...but....
Stupidly had brought my wife's passport instead of my own and this initially caused some difficulties at check - in...however the desk clerk was extremely obliging and helpful.
We were given the key to our room and immediately went up for a quick shower etc....but on opening the door it was obvious that some-one was still in occupation...towels on bed,slippers on floor etc....so we beat a hasty retreat....talked to a person from housekeeping ...who looked shocked and walked away extremely fast.
After waiting for 10 mins...expecting him to return...we eventually went back downstairs to reception.
After some further intervention by the ever helpful desk clerk ..we were upgraded to a suite!
Lovely room ...lots of space,nicely decorated,jacuzzi bath etc.etc....but it had a somewhat neglected feel....still... happy days ...great value for what we paid.
The rooftop pool was lovely,cool and clean for an early morning swim...a nice way to start the day.
Where the hotel fell down was the little things that mean so much... Only 1 pod of coffee each for the fancy coffee machine..1 towel each,1 bottle of water (warm)..10 minutes for the water to warm up to run a bath...and the same for a shave in the morning..never mind 23 euro for a miniature bottle of gin and tonic from the minibar!!
Breakfast which is pricy but adequate ..but once again was lifted by the friendly and efficient omelette chef.
All in all ...not bad ...could do better.
The best points were the extremely helpful desk clerk and the friendly chef...
Well done to both gentlemen....as for the disappearing housekeeper...I wonder where he went!
- Official Description (provided by the hotel):
- Within 10 minutes' walk from Mall of The Emirates and Metro station, the Grand Excelsior hotel is set in Al Barsha, Dubai - the city's vibrant business district in close proximity to Dubai Internet & Media City, Knowledge Village, Dubai World Trade Centre, DIFC and Jebel Ali Free Zone. We are also in close proximity to shopping malls, Burj Khalifa, Jumeirah Beach Park, Wild Wadi Water Park and. Finest luxury accommodation and associated amenities cater to the needs of business and leisure travelers with the blend of Unique Arabian Hospitality. The hotel is decorated in a contemporary yet unique Arabian style and offer different categories of impressive rooms & suites. Relax in your spacious room or suite, designed and furnished with outstanding amenities that meet the highest standards. Each elegantly decorated room has a flat-screen satellite TV and air conditioning. All rooms at the Grand Excelsior have a work desk, kettle and a coffee maker. The 6 restaurants and bars onsite showcase multi cuisine with a fine taste of dining pleasure and entertainment. The hotel's Health Club boasts quality weight machines and cardio equipment. Swim in the 15 m. Temperature-controlled outdoor pool, unwind in the sauna or steam room and treat yourself at the Lavana Spa for unique treatments. Grand Excelsior hotel can be the perfect location for wedding functions, birthday parties, or anniversary celebrations in our choice of Ballrooms. Give a perfect feel to your conference or business meetings in the hotel's board rooms equipped with Wi-Fi access and overhead projectors. An added value to enhance guest experience, free on-site Valet Parking and Shuttle services to the business hubs and leisure attractions in the city. We are close to Dubai International Airport and Dubai World Central Airport within a traveling time of 15-20 minutes. ... more less
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