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“Convenient place to stay near Dubai Mall, with friendly and helpful staff.” 4 of 5 stars
Review of Radisson Blu Hotel Dubai Downtown

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Radisson Blu Hotel Dubai Downtown
4.0 of 5 Hotel   |   Dubai Downtown | Business Bay, Dubai, United Arab Emirates   |  
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Ranked #183 of 478 Hotels in Dubai
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Convenient place to stay near Dubai Mall, with friendly and helpful staff.”
4 of 5 stars Reviewed July 5, 2014

Although I didn't receive a return email from the hotel regarding hotel transfer and tour recommendations, I had a lovely stay at the Radisson Blu downtown Dubai. Maybe the hotel should add a specific email address to their website for such questions. On arrival the staff were very helpful and inviting, assisting me with all of my needs, a special thanks to Kareem Ahmed Ali. The tour was organised and was a lot of fun. I went with Rayna Desert Safari and our driver Mustafa was fantastic, thank you for a great stay.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Y, General Manager at Radisson Blu Hotel Dubai Downtown, responded to this review, July 9, 2014
Dear Valued Guest

Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel, Down town.

We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our Ambassador Karim .

It is always a pleasure to have you as our guest and on behalf of all the Ambassadors at Radisson Blu Hotel, Down town, I look forward to welcoming you back.

Sincerely,

Mohamad Yassine
General Manager
mohamad.yassine@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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ggn
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed July 3, 2014

Spent 3 nights at this hotel last week ( 23rd -26th) with my family

We had two adjoining rooms 1502/1503, spacious, clean & with very good air conditioning (important when outside temp is 45* C).

Breakfast was as per Radisson standards but they serve the same every day, could have made a few changes, gets to you when you find the same spread every morning.

i say worth a visit because of the exceptional front desk team, efficient, courteous & very helpful, especially Chad & Nalin.

The G.M Mr Mohammad Yassime paid personal attention to ensure that our requests were met, thank u.

Only real drawback that i can list is that there is construction going on all around this property & there is a perpetual traffic jam outside, takes a few minutes to clear the lights.

There is a hotel drop to the Dubai mall which is just 7-10 min away & just cost 10 AED to get back by Taxi.

This is a good option for those planning to spend major time at Dubai Mall or have work in the vicinity.

20 minutes drive gets you to Deira, Bur Dubai etc.

Give it a try, you won't be disappointed.

Room Tip: Try the Business class rooms, they better amenities.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Y, General Manager at Radisson Blu Hotel Dubai Downtown, responded to this review, July 9, 2014
Dear Valued Guest,
Thank you for sharing your feedback following your recent stay at the Radisson Blu Hotel, Down Town, I am delighted to learn that you enjoyed the facilities and services that we provide in the Hotel and your kind words are greatly appreciated. I will definitely share your feedback with the rest of the team.
We certainly look forward to welcoming you back to Radisson Blu Hotel, Down Town, hopefully in the very near future.
Sincerely,
Mohamad Yassine
General Manager
Mohamad.yassine@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed July 2, 2014

Hotel used to be really good, but general upkeep has need been done. It is very conveniently situated next to Dubai mall and only 20 minutes from airport. the bar and breakfast is really good, but upkeep, cleanliness in room is not of 4 star quality. i.e Bedlinen was dirty, Towels are old and torn and carpet is dirty. I really loved staying here, but recent visit was rather dissappointed.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Radisson Blu Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Y, General Manager at Radisson Blu Hotel Dubai Downtown, responded to this review, July 10, 2014
Dear Valued Guest,

Thank you for sharing your recent experience about Radisson Blu Hotel, Down town .

We do apologize for the inconvenience with regards to your experience, and we shall certainly investigate into the matter.

We hope such an isolated experience won’t hinder you from selecting our hotel for your next visit and do hope that you will give us another opportunity to make up for not having met your expectations, and look forward to welcoming you back very soon.

Best Regards,
Mohamad Yassine
General Manager
Mohamad.yassine@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed June 26, 2014 via mobile

The room , the service and the food was great , nithing to complain on that matter. The staff is very friendly. Howevet i would like to warn you that the hotel is place in the central of a a very busy highway crossing, and travelling with a taxi in or out seemed like the only option for me . The hotel also has private cars that gives you fixed rates, which is always way above the price you would pay if you took a metered dubai taxi. Also , the drivers of thosr private cars there had a cocky attitude and remarks that i did not appreciate.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mohamad Y, General Manager at Radisson Blu Hotel Dubai Downtown, responded to this review, July 10, 2014
Dear Valued Guest,

Thank you for sharing your recent experience about Radisson Blu Hotel, Down town .

I am delighted to learn that you thoroughly enjoyed all the facilities and services that we provide in the Hotel and I would like to thank you for your kind feedback in regards to our colleagues.

We do apologize for the inconvenience with regards to your experience with the limousine drivers, and we shall certainly investigate into the matter.

We hope such an isolated experience won’t hinder you from selecting our hotel for your next visit and do hope that you will give us another opportunity to make up for not having met your expectations, and look forward to welcoming you back very soon.

Best Regards,
Mohamad Yassine
General Manager
Mohamad.yassine@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 25, 2014

If you are looking for a good place near the dubai mall and a good view then this is the place. The price was reasonable and the hotel was very much accessible from various locations.

The staff were friendly and helpful. I particularly liked the bar and the swimming pool.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Y, General Manager at Radisson Blu Hotel Dubai Downtown, responded to this review, July 9, 2014
Dear Valued Guest,
Thank you for sharing your feedback following your recent stay at the Radisson Blu Hotel, Down Town, I am delighted to learn that you enjoyed the facilities and services that we provide in the Hotel and your kind words are greatly appreciated. I will definitely share your feedback with the rest of the team.
We certainly look forward to welcoming you back to Radisson Blu Hotel, Down Town, hopefully in the very near future.
Sincerely,
Mohamad Yassine
General Manager
Mohamad.yassine@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho Falls, Idaho
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 24, 2014

The quality of the actual room was not the greatest and the walls were paper thin. It was like the people in the next room (i.e. conversations, TV programs, etc.) were in our room instead of theirs......until 3:30 am! Plus we were several floors up....but directly above the outside lounge and the music was a problem....again because the walls were so paper thin. The air conditioning controller was so confusing that we had to finally call maintenance to just get it turned down...and then we stood on a chair to redirect the vents from blowing directly on the bed freezing us out....and this was an upgraded room! That night was pretty uncomfortable. New subject....meals in the main restaurant were plentiful and tasty. The upstairs inside/outside lounge was pleasant in the evening, but the service was not very good around noon time. Even though construction in the immediate area makes it necessary to take transportation to the Dubai Mall, the hotel provides a free shuttle bus service that was very handy. The free shuttle makes multiple trips daily which was not only a great perk financially....but also very convenient. The one definite positive experience was Azam Khan at the front desk. Azam made up for what the hotel lacked! Azam may honestly be the most courteous, helpful, and professional front desk individual we have ever encountered on any of our travels. He was great!!! Even with everything we did not like....we would still go back just because of Azam.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Y, General Manager at Radisson Blu Hotel Dubai Downtown, responded to this review, July 10, 2014
Dear Valued Guest,

Thank you for sharing your recent experience about Radisson Blu Hotel, Down town .

We do apologize for the inconvenience with regards to your experience , and we shall certainly investigate into the matter.

We hope such an isolated experience won’t hinder you from selecting our hotel for your next visit and do hope that you will give us another opportunity to make up for not having met your expectations, and look forward to welcoming you back very soon.

Best Regards,
Mohamad Yassine
General Manager
Mohamad.yassine@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano, Switzerland
Top Contributor
84 reviews 84 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed June 23, 2014

Extremely disappointed by this hotel, rate was not too cheap so I was expecting a decent Hotel in line with Radisson Blu standards.
What I found was a very poor service (lobby, reception, room cleaning) and very dirty room.
After they forgot to clean my room one day, I complained and they upgraded me to a better room. Nevertheless I will never come back and will not suggest this hotel to anybody.
The location of the Hotel is too far to walk to Dubai Mall, and the only way out is by taxi.
Restaurants and pool are desolate and always empty.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamad Y, General Manager at Radisson Blu Hotel Dubai Downtown, responded to this review, July 10, 2014
Dear Valued Guest,

Thank you for sharing your recent experience about Radisson Blu Hotel, Down town .

We do apologize for the inconvenience with regards to your experience , and we shall certainly investigate into the matter.

We hope such an isolated experience won’t hinder you from selecting our hotel for your next visit and do hope that you will give us another opportunity to make up for not having met your expectations, and look forward to welcoming you back very soon.

Best Regards,
Mohamad Yassine
General Manager
Mohamad.yassine@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel Dubai Downtown

Address: Dubai Downtown | Business Bay, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #183 of 478 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel Dubai Downtown 4*
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