I had a nice stay here four years ago, but this time the service was atrocious and I checked out with my family after one day. The food and internet were also overpriced and other hotels close by offer better value.
Making the reservation on the phone required numerous calls because room reservations was always busy, I never received the promised call-back to confirm the room rate, I never received a booking confirmation, and the car pick-up from the airport didn’t happen because I never received the booking confirmation. The biggest insult was their denial that I never provided my email address; basically blaming me for the mishaps.
Overall, the staff were very oblivious and there seemed to be major disconnects between the various departments at the hotel.
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