We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great location” 5 of 5 stars
Review of Jumeirah Zabeel Saray

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Jumeirah Zabeel Saray to your Saves list
Jumeirah Zabeel Saray
5.0 of 5 Hotel   |   The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
JUMEIRAH WINTER FLAVOURS
Ranked #14 of 486 Hotels in Dubai
Wombourne, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“great location”
5 of 5 stars Reviewed April 13, 2014

luxurious from the moment you arrive to the time you leave....fantastic hotel. Try and go for the half board package on which you will reveive vouchers for restaurants in that hotel and others in the Jumeirah chain. Fantasctic bath!!!!!

Room Tip: all great!
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 14, 2014
Dear Guest,

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our resort on TripAdvisor.

I am very pleased to read you enjoyed your stay with us and appreciated our opulent Ottoman inspired resort as well as our culinary selections offered as part of the half board package. We are also pleased to hear that you were fully satisfied with our lavish bathtub.

I look forward to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,292 reviews from our community

Traveler rating
    1,796
    315
    118
    41
    22
See reviews for
669
1,025
45
83
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (679)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
UK
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 11, 2014

Have stayed at the Zabeel Saray twice now and each time it has been absolutely amazing. The staff are exceptional and make you feel very special from the moment they open your car door when you arrive. The hotel is beautiful, a real palace. Check in is dealt with over a refreshing drink and before you know it you are escorted to your room. The bedrooms are very spacious and luxurious - the bathrooms also - the bath is enormous! The beach area and pool are delightful and often you are given free ice lollys to cool you down. Sunbeds are found for you and large thick towels provided. The food in all the restaurants we really enjoyed, breakfast in the Imperial has so many different choices and we enjoyed having food at the Plaj (beachside). There is a cinema showing 3 or 4 films each day and they provide free popcorn. On my first stay I was lucky enough to have a massage at the spa - it feel like you're in a different place even though still part of the hotel, it was so relaxing a real treat. I cannot fault this hotel or its staff who were all very helpful, courteous and as mentioned above make you feel very very special - I will most definitely stay again.

Room Tip: If you go to bed early or sleep light maybe choose a room that doesnt overlook the pool/beach as som...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your feedback from your recent and second stay at Jumeirah Zabeel Saray.
It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for you warm acknowledgements of our opulent resort, fine selection of restaurants and high level of customer service provided by our team of dedicated colleagues who made a difference. It is always with pride that I am able to personally recognize them for their efforts to exceed our guests expectations.

We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2014

Beautiful hotel! Staff were very helpful and made our stay so memorable! Would go back in a heart beat! The city is stunning but on the expensive side! We visited on a special occasion and it was the perfect location to celebrate ..............

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray.

Thank you for recognizing our colleagues who impressed you by their attention and professionalism. It is always with pride that I am able to personally recognize them for their efforts to exceed our guests expectations and provide a truly personalized service on all occasions. I am also very pleased to hear that we made your special occasion memorable!

I look forward to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed April 10, 2014 via mobile

We are about to complete a one week holiday here, and as per my other reviews I will add some things you will find most helpful and not repeat all of the other reviews.

Overall you will have a fab time and the reviews are a very true representation of the hotel and services.

It is very expensive but you get what you pay for, and. I think this deserves it top status in five star hotels in Dubai.

Drinks are a massive cost ( think £9 bottle of beer and work up ), one very useful tip is Not to use duty free in Uk - there is a duty free near the baggage reclaim in Dubai... Importantly there is no limit on purchase and prices much lower than London. We enjoyed drinks on our terrace in the sun.

As above, there is no shop in the hotel for mixers and snacks if you need them , lots of super shops with designer brands. We took a taxi and stocked up on mixers and a few bits for the week, we noticed a lot of people were buying fizz and wine at the duty free and can see why..

Club rooms and the club lounge made the holiday for us. This provides you with treatment like royalty, and provides you with full board with a fantastic menu at lunch, afternoon tea and super bar including two free hours six to 8 pm! This was worth paying the premium for and the club rooms are all on the 4th and 5th floor and are fantastic .

The club lounge will be moving early May to where the Cigar and Brandy suite is ( you will see this when you go ) which has a larger outdoor terrace and will make a great new home. The current club lounge will be converted to a Steak House which will be a good addition to the restaurants.

I have never named names in any of my reviews ( don't know if people think you will get a medal for naming the majority of staff ! ) however Manju who runs the club lounge is truly exceptional, and We have never received service and attention like this before.

The beach and pool are lovely, and despite great intentions it's very relaxing and the days slip away very easily.

Dine around seems very popular and the half board vouchers are very well executed within the chain.All the restaurants here are very good and attract top flight clientele locally as well as guests.

A great holiday .

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share your feedback following your stay with us at Jumeirah Zabeel Saray and for highlighting experiences that particularly impressed you such as our fine culinary selections and Club Lounge facilities serviced by our fine colleagues.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for and on this occasion exceed your expectations.

I am also very pleased to know that you look forward to the opening of our Rib Room steakhouse later this year and return to stay with us at Jumeirah Zabeel Saray in the near future.

We certainly look forward to welcoming you back.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
70 reviews 70 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed April 10, 2014

This is a beautiful looking hotel however it has a tendancy to be a little noisy in the evening as several restaurants and bars stay open until the early hours and people are very noisy when coming out into the main area. Our room was lovely on the first floor however the room could have done with a good clean, the mirrors were dirty and the floor dusty, there were brown splashes around the bidet (I suspect fresh coffee had been tipped down)! During the afternoon I had the patio doors open (it was Friday) and from 3.30 to 7pm there were boats sailing past with very loud music. On the plus side the staff are lovely, the pool area was nice but very busy. The food in the Indian restaurant was awful. On the whole I would stay elsewere.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share in details your feedback following your recent stay with us at Jumeirah Zabeel Saray.

We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence. I am of course very saddened to read that there were several aspects of your experience that did not meet your expectations, particularly the cleanliness of your room for which I will not attempt to offer any excuses but rather extend my personal apologies. Amala restaurant is regarded as the best contemporary Indian restaurant in town and particularly its culinary offering, so I would like to think you will regard your unfortunate experience as an isolate case rather than the norm.

Finally, I am pleased to read you were impressed by the service provided by our dedicated colleagues.

Once again, thank you for sharing your feedback and I hope you will give us the opportunity to redeem ourselves.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2014

Great location and view , luxury interior and lovely room , polite and friendly staff , nice pool and sea shore , we had very relaxing time and enjoyed our stay. Visited Atlantis also and it was so crowded and noisy that thanked heaven did not made reservation there. We would love to come back to this hotel again !

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray, and amongst the many fine other options available in Dubai.

We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for and live our brand promise to offer our guests a STAY DIFFERENT™ experience. My team and I are very pleased we have been successful in achieving this during your stay.

Once again thank you for your fine comments and we look forward to welcome you back soon.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baku, Azerbaijan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2014

We were family of 4 (2 adults and 2 kids). We enjoyed our stay and will definately come back there again.The service, room, area were excellent. The staff is friendly. The interiors are luxury. Everything on a high level.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our opulent resort, exquisite facilities and high level of customer service provided by our team of dedicated colleagues.

It is gratifying to learn that we were able to deliver the high level of customer service that Jumeirah Hotels & Resorts are renowned for, and I am pleased you enjoyed our great facilities with your family.

Once again thank you, and we look forward to welcoming you back to our resort in the near future.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Jumeirah Zabeel Saray? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Dubai
#9 Family Hotel in Dubai
#13 Luxury Hotel in Dubai
#19 Romantic Hotel in Dubai
#24 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Jumeirah International, Agoda, Priceline, getaroom.com, Despegar.com, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Jumeirah Zabeel Saray reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

Owners: What's your side of the story?

If you own or manage Jumeirah Zabeel Saray, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.