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“Fab” 5 of 5 stars
Review of Jumeirah Zabeel Saray

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Jumeirah Zabeel Saray
5.0 of 5 Hotel   |   The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates   |  
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Hotel amenities
Ranked #16 of 499 Hotels in Dubai
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fab”
5 of 5 stars Reviewed April 10, 2014

Beautiful hotel! Staff were very helpful and made our stay so memorable! Would go back in a heart beat! The city is stunning but on the expensive side! We visited on a special occasion and it was the perfect location to celebrate ..............

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray.

Thank you for recognizing our colleagues who impressed you by their attention and professionalism. It is always with pride that I am able to personally recognize them for their efforts to exceed our guests expectations and provide a truly personalized service on all occasions. I am also very pleased to hear that we made your special occasion memorable!

I look forward to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,612 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (772)
Date | Rating
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English first
Bristol, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
208 helpful votes 208 helpful votes
5 of 5 stars Reviewed April 10, 2014 via mobile

We are about to complete a one week holiday here, and as per my other reviews I will add some things you will find most helpful and not repeat all of the other reviews.

Overall you will have a fab time and the reviews are a very true representation of the hotel and services.

It is very expensive but you get what you pay for, and. I think this deserves it top status in five star hotels in Dubai.

Drinks are a massive cost ( think £9 bottle of beer and work up ), one very useful tip is Not to use duty free in Uk - there is a duty free near the baggage reclaim in Dubai... Importantly there is no limit on purchase and prices much lower than London. We enjoyed drinks on our terrace in the sun.

As above, there is no shop in the hotel for mixers and snacks if you need them , lots of super shops with designer brands. We took a taxi and stocked up on mixers and a few bits for the week, we noticed a lot of people were buying fizz and wine at the duty free and can see why..

Club rooms and the club lounge made the holiday for us. This provides you with treatment like royalty, and provides you with full board with a fantastic menu at lunch, afternoon tea and super bar including two free hours six to 8 pm! This was worth paying the premium for and the club rooms are all on the 4th and 5th floor and are fantastic .

The club lounge will be moving early May to where the Cigar and Brandy suite is ( you will see this when you go ) which has a larger outdoor terrace and will make a great new home. The current club lounge will be converted to a Steak House which will be a good addition to the restaurants.

I have never named names in any of my reviews ( don't know if people think you will get a medal for naming the majority of staff ! ) however Manju who runs the club lounge is truly exceptional, and We have never received service and attention like this before.

The beach and pool are lovely, and despite great intentions it's very relaxing and the days slip away very easily.

Dine around seems very popular and the half board vouchers are very well executed within the chain.All the restaurants here are very good and attract top flight clientele locally as well as guests.

A great holiday .

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share your feedback following your stay with us at Jumeirah Zabeel Saray and for highlighting experiences that particularly impressed you such as our fine culinary selections and Club Lounge facilities serviced by our fine colleagues.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for and on this occasion exceed your expectations.

I am also very pleased to know that you look forward to the opening of our Rib Room steakhouse later this year and return to stay with us at Jumeirah Zabeel Saray in the near future.

We certainly look forward to welcoming you back.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Top Contributor
70 reviews 70 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 10, 2014

This is a beautiful looking hotel however it has a tendancy to be a little noisy in the evening as several restaurants and bars stay open until the early hours and people are very noisy when coming out into the main area. Our room was lovely on the first floor however the room could have done with a good clean, the mirrors were dirty and the floor dusty, there were brown splashes around the bidet (I suspect fresh coffee had been tipped down)! During the afternoon I had the patio doors open (it was Friday) and from 3.30 to 7pm there were boats sailing past with very loud music. On the plus side the staff are lovely, the pool area was nice but very busy. The food in the Indian restaurant was awful. On the whole I would stay elsewere.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share in details your feedback following your recent stay with us at Jumeirah Zabeel Saray.

We truly value your opinion, as it is from your comments that we are able to uphold our commitment to excellence. I am of course very saddened to read that there were several aspects of your experience that did not meet your expectations, particularly the cleanliness of your room for which I will not attempt to offer any excuses but rather extend my personal apologies. Amala restaurant is regarded as the best contemporary Indian restaurant in town and particularly its culinary offering, so I would like to think you will regard your unfortunate experience as an isolate case rather than the norm.

Finally, I am pleased to read you were impressed by the service provided by our dedicated colleagues.

Once again, thank you for sharing your feedback and I hope you will give us the opportunity to redeem ourselves.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2014

Great location and view , luxury interior and lovely room , polite and friendly staff , nice pool and sea shore , we had very relaxing time and enjoyed our stay. Visited Atlantis also and it was so crowded and noisy that thanked heaven did not made reservation there. We would love to come back to this hotel again !

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray, and amongst the many fine other options available in Dubai.

We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for and live our brand promise to offer our guests a STAY DIFFERENT™ experience. My team and I are very pleased we have been successful in achieving this during your stay.

Once again thank you for your fine comments and we look forward to welcome you back soon.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baku, Azerbaijan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2014 via mobile

We were family of 4 (2 adults and 2 kids). We enjoyed our stay and will definately come back there again.The service, room, area were excellent. The staff is friendly. The interiors are luxury. Everything on a high level.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our opulent resort, exquisite facilities and high level of customer service provided by our team of dedicated colleagues.

It is gratifying to learn that we were able to deliver the high level of customer service that Jumeirah Hotels & Resorts are renowned for, and I am pleased you enjoyed our great facilities with your family.

Once again thank you, and we look forward to welcoming you back to our resort in the near future.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 5, 2014

We have stayed in some Beautiful hotels but felt this was probably the best Manjunath and his staff in the club lounge were great. Lovely beach great Food, looking forward to going back next November.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share your feedback following your stay with us at Jumeirah Zabeel Saray and thank you for highlighting experiences that particularly impressed you such our Club Lounge, our culinary selections and beach facilities.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for recognizing Manju from our Club Lounge who impressed you by his attention and professionalism. It is with great pleasure that I will share your comments with him and recognize him for exceeding your expectations.

I am also very pleased to know that you will definitely return to stay with us at Jumeirah Zabeel Saray in the near future. We certainly look forward to welcoming you back next November.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromley, Kent UK
Top Contributor
196 reviews 196 reviews
86 hotel reviews
Reviews in 74 cities Reviews in 74 cities
244 helpful votes 244 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

My husband and I have just spent a magical eight nights at this excellent hotel. From beginning to end it's been wonderful and we will certainly return next year. We had a Junior Suite, 333, overlooking the Dubai Marina. It was very spacious, clean and lovely and quiet. The Club lounge was excellent and Manjunath Kodikal and his whole team looked after so well we didn't want to leave!!!! Thank you.
The restaurants were all excellent with wonderful food and great staff. I have left separate reviews for these. The Spa is amazing and it's like stepping into the Arabian Nights!! My husband enjoyed the gym which he used every day. We will be back and thank you to everyone who made our stay so magical.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marionjzs, Manager at Jumeirah Zabeel Saray, responded to this review, April 13, 2014
Dear Guest,

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgements of our opulent resort, exquisite facilities, fine restaurants, fabulous spa and high level of customer service.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for recognizing Manjunath and his team at our Club Lounge who impressed you by their attention and professionalism. It is with great pleasure that I am able to recognize them for their efforts to ensure our guests have an enjoyable and comfortable stay.

I am also very pleased to know that you will definitely return to stay with us at Jumeirah Zabeel Saray in the near future. We certainly look forward to welcoming you back.

Sincerely,

Christophe Mousset
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Dubai
#11 Family Hotel in Dubai
#16 Luxury Hotel in Dubai
#17 Business Hotel in Dubai
#18 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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