Very good hotel .
Service is also very good , its not the best hotel ive stayed in in Dubai out of the Jumeirah hotels , it seems a little bit inconsistent unlike the other jumeirah hotels .
The room was amazing and spotless and cleaned to a very high standard .
Bedding first class .
Bathroom amzaing , huge bath !!
We stayed in a club room which gave us access to the club lounge , this club lounge is very very good , the food is superb , drinks very good , cocktails beers wines champagne , all sorts on offer and free in cocktail hour . The snacks menu is more like full meals , great deal !!! breakfast couldnt be better , the food is fresh homemade and plenty to choose from .
The staff in the club lounge are very good and attend to your needs consistently very good .
The hotel grounds are very nice but the only downside to this hotel is the beach and pool area is too small for the amount of guests at the hotel , if we wanted to sunbathe around the pool then you would have to be up very early to get a sunbed , we spent each day on the beach which again is very busy , the sunbedsand tables on the beach were dirty dusty and not been wipped down for sometime .
The hotel is on the palm which still has building work going on so you do see work been carried out everywhere you look .
The sun isnt on the beach from 4pm onwards or the pool its at the front of the hotel .
This hotel is a 30 minute taxi drive to mainland Dubai so keep this in mind as it became a pain driving everyday off the palm and costly everyday you do it , they do have a courtesy bus but it stops of at too many places and it was completly full each time we tried to use it !! and its not the frequent .
I thought the hotel was amazing inside but ok not brilliant outside .
I wouldnt go back as Jumeirah Hotels have far better hotels in Dubai with better beach pool areas and more things to do in the Madinat Jumeirah area .
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgement of our opulent architecture.
I am also grateful for the areas you have identified where you feel we could improve. Rest assured your feedback has been discussed with the relevant managers to focus on these areas, to ensure we deliver the best in service and products which you have come to expect from a Jumeirah Hotel.
Once again, thank you for sharing your feedback from your stay with us. We look forward to welcome you back to Jumeirah Zabeel Saray in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.