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“Thanks for a wonderful week” 5 of 5 stars
Review of Jumeirah Zabeel Saray

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Jumeirah Zabeel Saray
5.0 of 5 Hotel   |   The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates   |  
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Hotel amenities
Ranked #9 of 474 hotels in Dubai
1 review
1 helpful vote 1 helpful vote
“Thanks for a wonderful week”
5 of 5 stars Reviewed November 19, 2012

Thanks to the whole team for a fantastic week in you hotel. We knew Dubai and several hotels from our last visits, but in the Zabeel Saray we felt more than welcome. The ladies from the guest service in the 1st floor they are perfect - thanks. The suite was not great, it was amazing and the housekeeping did a good job!!! Out daughter loved the kids club and the pool as she did not want to go back. We love to come back!

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 20, 2012
Dear Guest

Thank you very much for your wonderful feedback from your recent stay at Jumeirah Zabeel Saray and for recommending our Resort on Trip Advisor.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for you warm acknowledgements of our opulent hotel, and high level of customer service provided by our team of incredible colleagues.

I am delighted to read that you and your family will return to Jumeirah Zabeel Saray. We certainly look forward to welcoming you back to our Resort, and to continue ensuring your stays with us impress you and provide such fond memories.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (508)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012 via mobile

Never stayed at this hotel before and took the recommendation of the consultant at "Travel Bag"; We didn't look back. This was exactly what we sought, and much more. From the moment we stepped out of the car on arrival ALL the staff were charming, cheerful and "went the extra mile" which tells me that the Jumeirah group really have their training and staff selection very right. The food in the restaurants was exceptional at every meal, the room luxurious and the overall ambience nothing short of Opulent. This was to be a romantic week away in luxury 'a deux' and it ticked all of our boxes. We're heading back for another week next November. Special thanks to Muhandra (spelling?) in their Imperium restaurant for his attentiveness.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 20, 2012
Dear Guest

Thank you very much for your wonderful feedback from your recent stay at Jumeirah Zabeel Saray and for recommending our Resort on Trip Advisor.

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that Jumeirah is renowned for. Thank you for you warm acknowledgements of our opulent hotel, and high level of customer service provided by our team of incredible colleagues.

I am delighted to read that you will definitely return to Jumeirah Zabeel Saray. We certainly look forward to welcoming you back to our Resort, and to continue ensuring your stays with us impress you and provide such fond memories.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 18, 2012

The Zabeel Saray is not the jewel in the Crown for Jumeriah.
Its a lovely hotel to look at and the rooms are nice, but it has niggles, the doors are tricky, we had water pour through the ceiling and if you have a connecting door, pray the neighbours are quiet.
We were woken up twice by the phone ringing and once by an alarm drill, not good.
Then the TV wouldnt switch off and maintanance came to fix it, next day i had to remind them to get it working again as it still didnt work.
The beach is nice albeit the facilities are limited, just one place to sit and a fairly uninviting bar, one pool which is nice and the toilets a mile away.
The gym is way too small and fills with frustrated people arguing over the few machines too.
So if you want a good gym, try somewhere else.
The spa was pretty spectacular,bear in mind its men to the right and women to the left on entry.

Nice bars and resturants and it is an amazing lobby, usual top notch service, but dont compare this to the JBH, its nowhere near as fully loaded and upbeat, its 11km in a taxi to get off the Palm, so its a trek, but taxis are cheap so no matter.

Its okay at the Zabeel but its no better than a run of the mill Dubai hotel,just looks the part.

Give me the JBH anyday, the best beach hotel ever.

Room Tip: Dont get an ajoining room.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 20, 2012
Dear Guest

I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your review of Jumeirah Zabeel Saray on Trip Advisor and for your kind acknowledgements of our opulent hotel, and high level of customer service provided by our team of incredible colleagues.

I am also grateful for the areas you have identified where you feel we could improve. Rest assured your feedback has been discussed with the relevant managers to focus on these areas, to ensure we deliver the best in service and products which you have come to expect from a Jumeirah Hotel.

Once again, thank you for sharing your feedback from your stay with us. I do hope we may have the opportunity to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 18, 2012

We have just stayed here- it is 20 minutes minimum in a cab to get anywhere other than the Atlantis. We had to move room owing to the noise in the first floor deluxe suite from below - tables and chairs scraping all day and night, literally 24 hours solid for 2 days. If you are going here get a high room. Then your only problem is the paper thin walls if you are unfortunate to get next door to people partying til 5 in the morning. Our view is that this hotel works if you are the only guest, but once they get busy, things start to fall apart e.g. checking out processes, breakfast capacity. We had to breakfast in the spill over restaurant (not as good quality as main restaurant) more often than we could access the main room. Checking out if you have a late flight is a pain, as the systems/staff in the restaurants and spa are not connected to the main desk (or are not aware that they are connected).

This place is not 5 star in a month of Sundays.

Staff very keen to help, but the hotel has no established processes to actually get things sorted in a sensible fashion.

Many better options for places to stay in Dubai.

Room Tip: Go as high as you can
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 19, 2012
Dear Guest

Thank you for taking the time to share your review following your recent stay at Jumeirah Zabeel Saray. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve. It is of course with great concern that I have learnt your recent experience did not meet your expectations.

I would sincerely like to apologize for the inconveniences you have faced during your recent stay with us at Jumeirah Zabeel Saray. Rest assured that your feedback has been discussed with the relevant managers and your comments have been taken very seriously and addressed in order to deliver the high standards of timely and quality service delivery Jumeirah is renowned for.

Once again, thank you for taking the time to post your review on Trip Advisor. I do hope we are able to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 16, 2012

This was a stunning hotel on the breakwater of the Palm. The hotel was just beautiful and superbly run. The staff were excellent and the room, (we were upgrated to a 2 bedroomed suite) was just stunning, my sister has been in the normal bedrooms which were apparently also wonderful. They had thought of everything in the rooms, beautifully done. The rooms were wonderfully quiet. The breakfast was excellent everything you could want. Outside is just wonderful, plenty of grass and trees and the pool is lovely as is the area to eat outside. The only downside is that the beach is man-made, the view is just stunning from the beach but unfortunately there are lots of small pieces of concrete/building material in the sand which made getting into the sea awful and I did not go in again, anyone with children must beware. The sand on the beach was OK but not enough of it and it did tend to contain small pieces of concrete/building material.

Room Tip: Because of where the hotel is built all rooms have a sea view.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 19, 2012
Dear Guest

Thank you for taking the time to share your feedback from your recent stay with us at Jumeirah Zabeel Saray and for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high level of customer service, culinary fare and our opulent facilities.

In regard to your comment on the beach quality, rest assured that constant effort are made to improve this important feature of our resort.

We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
193 reviews 193 reviews
63 hotel reviews
Reviews in 49 cities Reviews in 49 cities
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed November 10, 2012

Stayed here in October for 9 nights & just had the most wonderful time. We are frequent visitors to Dubai but this is by far the best hotel we've stayed in. Wonderful infinity pool, the most gorgeous rooms & lovey restaurants. Room & pool staff were amazing. Only staff who we pretty dour were the reception team - arrivals. Also didn't like to see the 2 welcoming staff inside the entrance to the hotel standing texting! Didn't put us off though as it was sheer bliss. Can't wait to return early next year.

Room Tip: Ask for pool view on high floor
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 12, 2012
Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for your kind acknowledgement of our opulent architecture, exquisite facilities and culinary fare.

I am also grateful for the areas you have identified where you feel we could improve. Rest assured your feedback has been discussed with the relevant managers to focus on these areas, to ensure we deliver the best in service and products which you have come to expect from a Jumeirah Hotel.

I am also delighted to read that you will be returning to stay with us at Jumeirah Zabeel Saray. We certainly look forward to welcoming you back and to continue ensuring your stays with us impress you and provide such fond memories.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 9, 2012

The hotel is vast, sumptuous and just slightly vulgar. The designer aimed to recreate an Ottoman palace with bits of Versailles thrown in. Guest rooms are rather dark, with heavy furniture, but the light out on your balcony is dazzling, so you appreciate being able to escape from it inside. The marble bath was big enough for free-floating. The hotel has the most decadently luxurious spa I've ever seen. There's a meticulously groomed white sandy private beach. Food in the restaurants is pretty good, but it can't compete with the decor, which is truly splendid.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 15, 2012
Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our culinary fare and our opulent facilities.

Once again, thank you for taking the time to post your review on Trip Advisor. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Dubai
#9 Romantic Hotel in Dubai
#9 Luxury Hotel in Dubai
#10 Family Hotel in Dubai
#12 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Reservation Options:
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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