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“Excellence without question” 5 of 5 stars
Review of Jumeirah Zabeel Saray

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Jumeirah Zabeel Saray
5.0 of 5 Hotel   |   The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates   |  
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Hotel amenities
Ranked #16 of 499 Hotels in Dubai
Dublin Ireland
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
“Excellence without question”
5 of 5 stars Reviewed November 5, 2012

We stayed at the Zabeel Saray Hotel for three nights during our visit to Dubai. We were collected by their own car; the driver was helpful and courteous. When we arrived at the Hotel we were greeted by a wonderful young gentleman, who was so friendly and helpful, he brought us directly to our room and checked us in in the room saving us having to go to reception. The room was beyond five stars, with a balcony with stunning views of the ocean. The bathroom was splendorous with a marble double bath and it was as clean as was the room. The standard of hygiene was what one would expect from a five star hotel. The hotel itself was grandeur, we dined at the Indian restaurant on two nights because the food was so good and the concept of an a la carte buffet was awesome. The staff at this hotel were polite, friendly, and very respectful. We had the hotel provide their car service back to the airport and again it was impeccable. The location of the hotel is just a little out of walking distance to any other restaurants and that is the only negative I would say about this venue. I would highly recommend a stay at Jumeirah Zabeel Saray. Well Done.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 12, 2012
Dear Guest

Thank you for taking the time to share your feedback from your recent stay with us at Jumeirah Zabeel Saray and for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high level of customer service, culinary fare and our opulent facilities.

We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,619 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (777)
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Dubai, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

We have just again returned from the beautiful hotel that is Zabeel Saray.
Once again we well over whelmed by its beautiful and elegant furnishings and layout.
The rooms luxurious and sparkling clean, beds are the most comfortable I have ever slept on.
All the above would be enough to ensure returning to this hotel but even more the reason this is one of the best hotels in Dubai is the wonderful service and friendly staff.There are too many of the staff to mention as they were all fantastic but our special thanks to Rahul Sharma who leaves no stone unturned to assure the service and stay is first class.I would like to thank the staff in the Club Lounge whose service is friendly and outstanding,Izabela kwasna,Joseph and Lim, I miss your wonderful service!
I am already booking my next stay at this Paradise on earth!
Connie & Bruce Abbott

Stayed November 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 12, 2012
Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high levels of customer service, culinary fare and our opulent facilities.

I am also delighted to read that you will be returning to stay with us at Jumeirah Zabeel Saray. We certainly look forward to welcoming you back and to continue ensuring your stays with us impress you and provide such fond memories.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevenage, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 4, 2012

Just returned from a half term holiday here. We've stayed at the other Madinat Jumeirah hotels previously which were fabulous; in comparison we were disappointed.
Some excellent points, but dragged down by service and small-ish items which make a big difference.
Our room was a Queen bedded room which was lovely and very spacious with a fabulous bathroom. We overlooked the marina, and the rooftop of the lower level, which was in great need of garden design, being full of weeds.
The spa is beautiful and well worth a visit, but the massage was at best mediocre.
The hotel location is quite out of it, with hotel shuttle services being limited destinations (Wild Wadi, Mina el Salaam and the Mall of the Emirates ) and running only every two hours.
Food and drinks are very expensive eg almost £9 for a beer; the drinks at the restaurant overlooking the beach are serviced in plastic glasses which were very scratched and not appealing, the table mats were often quite stained and grubby. The service could be much improved - lots of staff, but not very efficient or organised and would seem to not know the standards expected at a 5 star hotel, which is charging high prices for food and drink,

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 5, 2012
Dear Guest

I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your review of Jumeirah Zabeel Saray on Trip Advisor.

I am also grateful for the areas you have identified where you feel we could improve. Rest assured your feedback has been discussed with the relevant managers to focus on these areas, to ensure we deliver the best in service and products which you have come to expect from a Jumeirah Hotel.

Once again, thank you for sharing your feedback from your stay with us. I do hope we may have the opportunity to welcome you back to Jumeirah Zabeel Saray in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2012

My brief visit to Jumeirah Zabeel Saray just blew us away. Most hotels in Dubai are pretty opulent, but this is the height of luxury mixed with good taste too. No expense has been spared to the public areas, restaurants & sumptuous bedrooms. The food was of the scale & service very attentive indeed. The spa I would say is unrivalled in the Middle East, you could spend a day in there! I would totally recommend this hotel for holidays, very special occasions & corporate incentives - well done Jumeirah, another large jewel in your crown.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 5, 2012
Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high levels of customer service, culinary fare and our opulent facilities.

We look forward to the opportunity of welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 1, 2012

Having lived in Dubai for 4 years and now living in Doha i wanted to stay in a luxury hotel for a long weekend to Dubai to use as a base for visiting friends. Having been here for the AMAZING Friday brunch several times I had often wondered what it would be like to stay....so this time I decided to book a room.

The hotel lived up to every thing I wanted it to be and expect from a Jumeirah property. This (apart from the Burj Al Arab!)...is my favourite of all the Jumeirah properties. It has a luxurious air that continues throughout the hotel to the pool area too.

The rooms are OUT OF THIS WORLD every little luxury is catered for. The beds are guarenteed to give you the best nights sleep ever. The bath is like a swimming pool! and you get luxury Asprey products in the rooms. I also loved the little tea and coffee draw. The 3 layers of curtains also guarenteed black out and the best nights sleep ever.

I would definately stay in this hotel next time I am in Dubai and wouldn't hesitate to recommend it to anyone.

Room Tip: Try and get a room facing out towards the sea and the pool
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 5, 2012
Dear Guest

Thank you for taking the time to share your feedback from your recent visit to Jumeirah Zabeel Saray and for recommending our Hotel on Trip Advisor. I am delighted to learn that your stay has been a wonderful experience.

We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Thank you for indicating that you will be returning to Jumeirah Zabeel Saray. We look forward to the pleasure of welcoming you back in the very near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon
Top Contributor
109 reviews 109 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 31, 2012

The family had a simply perfect stay at this hotel. All the staff were very warm, helpful and genuine. The hotel was spotless and very palace-like. A wide variety of restaurants with delicious food. The high-tea is to be recommended as is the Bombay and tonic, also at reasonable prices. The beach and the pool were extensive and perfectly clean and well cared for, lots of buckets and spaded for play-time. The Spa is just wonderful too.

Room Tip: A 20-30 minute drive to shopping malls from this hotel on the Palm
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 5, 2012
Dear Guest

I am delighted to read your complimenting review of your recent stay with us at Jumeirah Zabeel Saray and thank you for recommending our hotel on Trip Advisor.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high levels of customer service, culinary fare and our opulent facilities.

We look forward to the opportunity of welcoming you back to our hotel in the near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2012

Generally a great stay at the Zabeel Saray - first time in Dubai, and opted for the Zabeel Saray as it was promised it was a lot more "grown-up" than Atlantis. Arrived at 2.50am - so very tired from our flight from London (even though Emirates are exceptional) - easy check-in and shown to our room. Just a couple of issues - first was that we paid for the night's stay even though we arrived at 2.50am, and the next day were told we hadn't paid for breakfast - as we checked in after midnight, even though we had paid for the night. The other annoyance was that our travel agency advised two spa treatments included in the hotel nights, but upon enquiring -nothing on our booking. Despite asking three people over three days to check this - they never got back to us. Finally sorted, once we had shown the travel confirmation from the travel agency - and was well worth it - the turkish massage was amazing!
Zabeel Saray is a great place to relax by the pool or a dip in the Persian Gulf - the surroundings and room are amazing - and the bath could fit about 10 people!
We opted to book a desert safari with Arabian Adventures - this was great,

Lastly - went to Voda bar, and Nishan (the bar tender) - was amazing, and produce a flaming-drink for us :)
Definitely recommend, despite a couple of "niggles"

Room Tip: In Room 514 - was great - good view of beach and pool
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review, November 5, 2012
Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray.

We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of your stay particularly our high level of customer service, culinary fare and our opulent facilities.

I am also grateful to receive your comments on where you feel we could improve and rest assured we have shared this with our team.

We look forward to the pleasure of welcoming you and your family back in the very near future.

Sincerely,

Stephan Schupbach
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Zabeel Saray

Address: The Palm Jumeirah, Crescent Road West, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Dubai
#10 Family Hotel in Dubai
#16 Luxury Hotel in Dubai
#17 Business Hotel in Dubai
#17 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Zabeel Saray 5*
Number of rooms: 442
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Also Known As:
Jumeirah Zabeel Saray Hotel Dubai

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