I am no stranger to the Ritz Carlton brand. The pluses to this property include large rooms that were very comfortable, and well kept. The property itself is well appointed and has much to offer and a great business location.
My complaint about the is the service suffered from wild swings of occasionally attentive to mostly absent. The housekeeping staff was awesome, friendly, and helpful (and deserve to be lauded). The front desk was par for the course. The concierges I dealt with were complete failures, period. On my first attempt, I approached the desk with two needs. I asked the concierge to arrange a table for my party at a specific restaurant, and all they did was dial the restaurant, hand me the phone, and walk away. I was left to complete all the details I had just explained to him and without regard to what else I may need, nor did he return within the 4 minutes I was willing to wait. In the spirit of the old college try, I returned later get a suggestion and a reservation specifically for a french restaurant. All they could suggest was that I should eat at the hotel, nothing else besides my prodding and instance I was tired of eating at the hotel and sought variety. Not to worry on this one, Google > the RC concierge staff!
The staff in the terrace bar and the restaurant also were sub-optimal. Trying to get more drinks, or even the check became a labored ordeal. It seems like the staff were paying zone defense rather than being assigned specific tables. After the first day or two, it just became irritating. In all, the RC feel really short in the level services that are the brand differentiators. The physical property itself is really well done, but without acceptable service it is just an empty shell.
- Official Description (provided by the hotel):
- The Ritz-Carlton, Dubai International Financial Centre is located in Dubai’s most vibrant destination for business, restaurants, leisure and the arts. Standing 14 stories high, the hotel epitomizes understated luxury and elegance behind the handsome limestone façade. The Ritz-Carlton Spa, indoor and outdoor pools, three world-class restaurants and three lounges with terraces make the hotel a dynamic setting and opulent retreat for any affluent traveler. Guests can enjoy the hotel’s outstanding business and leisure facilities, whilst benefiting from a direct walkway to The Gate, at the heart of DIFC, plus the added convenience of the city of Dubai at their fingertips. Premier attractions including Dubai Mall, Burj Khalifa and the World Trade Centre are just minutes away, along with two metro stations and the diverse downtown Dubai nightlife. The Ritz-Carlton, Dubai International Financial Centre the perfect spot from which to explore the Middle East’s most exciting city. ... more less
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- Also Known As:
- The Ritz-Carlton, Dubai International Financial Centre Hotel Dubai