We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing” 2 of 5 stars
Review of Moevenpick Hotel Deira

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Moevenpick Hotel Deira to your Saves list
Moevenpick Hotel Deira
5.0 of 5 Hotel   |   Corner Abu Baker Al Siddique and Sallahuddin Road | Deira, Dubai 234344, United Arab Emirates   |  
Hotel amenities
Ranked #67 of 486 Hotels in Dubai
Lexington, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Disappointing”
2 of 5 stars Reviewed March 25, 2014

I'm glad my company paid for this hotel and not me. It was very disappointing - for a wanna be 5 star hotel, it barely makes 3 in my book. The room was large and the bed was comfortable. The bathroom is tiny and has this strange frosted glass window from the shower into the sleeping area. If I were sharing the room with a friend or colleague, that would be very awkward. The hotel is right in the flight path to the airport, although the rooms are rather well insulated and you can't hear very much aircraft noise. The pool is small but clean.

My main complaint is the lack of service. The concierge is useless, and the front desk staff don't really know what they are doing either. Same for the spa staff - there are no brochures about any of the services and the staff didn't know about the different services when I asked. It's also quite expensive. There are no nice restaurants in the area, so the hotel restaurant is your best bet for good food. The bar was under staffed as well.

Overall, I'm underwhelmed. I won't be staying here again.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anke G, General Manager at Moevenpick Hotel Deira, responded to this review, March 30, 2014
I am sorry to read about your disappointing experience during your stay with us. First and foremost, please do accept my sincerest apologies. I was most concerned to read about the lack of service by our team members and wanted to assure you that I have personally addressed the shortfalls as you mentioned to ensure we are able to meet guests’ expectations. One again, we are truly sorry for the shortfalls and do hope that we will have a chance to welcome you back soon again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

600 reviews from our community

Traveler rating
    349
    178
    57
    11
    5
See reviews for
132
188
56
98
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Meudon-la-Foret, France
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 16, 2014

The staff is very welcoming and helpful. The room was perfectly clean, and there was no noise (even if the airport is very near).
It is just a five minutes walk from a metro station, but it is a little bit far from the main attraction (50 minutes from burj khalifa by metro). I would recommend it, I think it is good value for money.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anke G, General Manager at Moevenpick Hotel Deira, responded to this review, March 17, 2014
Thank you for rating us practically perfect and recommending us for good value for money. We hope to be your host again on your next visit to Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 16, 2014

On one corner of a busy intersection, the hotel is quiet and calming. The food in the restaurant is above average and good value for money. I found the spa to be on the expensive side, but the level of service is very good. The roof-top pool is clean and although there are only 6 lounge chairs, bean bag loungers are available. The hotel is on the final approach flight path so it is interesting to see them from the pool area and the noise level is not too bad from the rooms...You do notice the noise but only slightly. Deluxe rooms are spacious but the bathrooms are small. There is a bath as well as a shower. Overall, service was excellent from check-in to check-out and the 'chocolate hour' in the lobby from 5-6 is a nice touch. Recommend.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anke G, General Manager at Moevenpick Hotel Deira, responded to this review, March 17, 2014
It is a pleasure to read your recommendation posted on Trip Advisor. I am delighted to learn that you liked the hotel and found our services provided excellent. We are always glad when guest appreciates our Swissness “the daily chocolate hour”. We look forward to welcoming you again to the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uzes, France
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 13, 2014

I stayed here for 6 days. Very spacious room (but a tiny bath!) and everything worked fine.
The only real drawback was the bar. Cold and impersonal, even though it is modeled on Fashion TV, it was very impersonal,. I ordered some food at the bar (no one else in the place) and the first time it took an hour to arrive and the second 45 minutes!

Front office staff very helpful, as were the bell captain's people.

Room Tip: Don't choose room 304! A strange tapping noise that we were unable to locate kept me awake for s...
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anke G, General Manager at Moevenpick Hotel Deira, responded to this review, March 17, 2014
Thank you for taking the time to provide us with feedback on Trip Advisor following your recent stay. I am truly sorry to read about the delay in the food delivery as well as the overall atmosphere in Fashion Lounge. Please rest assured we have addressed your feedback with our concessionaire for their reference and action. Thank you for mentioning the strange noise in Room 304. Our Technical Team is investigating this point to be able to rectify and provide a soundless hotel experience. On the overall, it was good to learn that you found our rooms very spacious and that everything else worked fine during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
1 review
3 of 5 stars Reviewed March 12, 2014

Satisfied with my stay, the facilities and rooms could have been slightly better but the hotel still manage to maintain a good standard. Very welcomed and assisted by the staff and a special thank you and appreciation to "Mibsam Hazel" working in the restaurant.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anke G, General Manager at Moevenpick Hotel Deira, responded to this review, March 17, 2014
It was surely our pleasure serving you and I am glad to learn you enjoyed your stay with us. It was also good to learn that Mibsam and Hazel made you feel welcomed and assisted you with all your needs. Your comments shared with all team members especially Mibsam and Hazel. We do look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
iran
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

When I first got here, the area made me doubtful about the level of quality I should expect. However it quickly became obvious that the hotel certainly deserves to be a 5 star. The restaurant food is very good, lots of variety. The staff are calm and polite. Even though the area is not as posh as certain other areas in Dubai, but it is close to the airport and it makes a good change to see the real side of Dubai. I would say the hotel is certainly suitable for business and also pleasure. But it would not be my first choice if I was traveling with my family. I found it a peaceful place to rest and work in. It is a bit far from places like Dubai Internet City where I had meetings, takes about 30 mins by taxi, but it can be quite pleasant to be driven from one end of Dubai to another if there is not too much traffic. In summary, I am very satisfied.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anke G, General Manager at Moevenpick Hotel Deira, responded to this review, March 13, 2014
Thank you for sharing your initial experience with us on the Trip Advisor community. I am glad to hear that we were able to reverse your impression. We really do appreciate your positive comments about our food and our team members. We look forward to having you back on your next business trip to Dubai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyngby, Denmark
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 18, 2014 via mobile

Arrived on a ten day holiday with my three daughters aged 9, 14 and 18.
From the beginning we were indulged to the most friendly, personal and entusiastic approach from the staff. The restaurant staff were extremely good. We would specially like to mention Mibsam Shetty Hazel and Pritam which are in their own leaque! But everybody were much above average. Food were fantastic always fresh and varied. The beds in the room are wonderful, staff in gym. I could go on for ever. Best hotel experience ever! Thank you!

Stayed February 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anke G, General Manager at Moevenpick Hotel Deira, responded to this review, February 24, 2014
Thank you for posting such a fantastic review. It is great to read you enjoyed our hospitality and the food. Your comments have been shared with the team and in particular Mibsam, Hazel and Preetam. Thank you again on behalf of Moevenpick Hotel Deira Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Moevenpick Hotel Deira? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Moevenpick Hotel Deira

Address: Corner Abu Baker Al Siddique and Sallahuddin Road | Deira, Dubai 234344, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 486 Hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Hotel Deira 5*
Number of rooms: 216
Official Description (provided by the hotel):
Located in one of the most diverse and culturally rich parts of the city Mövenpick Hotel Deira is ideally situated, just ten minutes away from Dubai International Airport and from the world-famous Gold Souk. Close to several shopping malls and the Dubai Metro, the hotel is well-placed for guests wanting to explore Deira’s vibrant winding and historic Creek area, were local "abra" water taxis ply their trade. Guests staying in any of the hotel’s 216 rooms will be attended to with exceptional hospitality by the renowned Swiss hotel group Mövenpick Hotels & Resorts. From the seven naturally-lit meeting rooms, including a fully-equipped business centre, to the hotel’s restaurants, Mövenpick Hotel Deira offers five-star service to business and leisure travelers alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Cheap Tickets, Hotels.com, Agoda, Priceline, Tingo and Booking.com so you can book your Moevenpick Hotel Deira reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Moevenpick Hotel Deira, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.