My wife and I booked this hotel for two nights through Hotelopia. My advice after dealing with both is DONT! Using Hotelopia web site, transfers were booked both ways. Very confusing in the end no cab to pick us up from airport-so we got our own. Cost 77 dirhams (in Aus money approx $19) The check in, a nightmare. Handed the desk a letter confirming reservation,must have caused a big problem. Waiting,waiting,twenty minutes later I asked is there something dodgy here as there were so many calls being made to the reservation center. Five minutes more delay was told.
After nearly an hour we were on our way, no help with the bags mind you. As some of the patrons have stated very unhelpful nor polite.Need to copy the attitude of the Singaporean Hotels. Room pretty good for a suite. just a minimal amount of tea bags /coffee. Breakfast was nice ,plenty of choice, but some of the helps did not understand english too well. Three times I had to request a lead to connect to internet, very poor service here.
As Hotelopia got flight times mixed up, it appeared that the cab would call just as the flight was going across the Gulf, so we got our own cab three hrs earlier and it only cost 26 dirhams(A$6 approx ) yet we were charged A$40 by the booking company,something to consider. Emailed booking company about problem no reply came until two days later. They stated I should have rang emergency number-where, I never saw one.
Handy for metro station is a positive . If there is a next time I would go elsewhere, some of the staff need training in customer service.
With the lost cab fare, cost was A$633-not good.
- Official Description (provided by the hotel):
- Conveniently located in the heart of the commercial district, on Dubai’s prominent Sheikh Zayed Road, the alcohol-free 47-storey Emirates Grand Hotel is offering a panoramic city and Arabian Sea views. The tallest building in the world,The Burj Khalifa, and the largest Mall in the Middle East – Dubai Mall is reachable within less than 10 minutes driving, opposite Financial Center Metro Station, easily accessible to the Dubai International Financial Center, Dubai International Convention and Exhibition Center, Dubai World Trade Center, and just 15 minutes drive away from Dubai International Airport and 5 minutes from the golden sands of the Jumeirah Beach Park.Wi-Fi is available.Guests have access to the rooftop pool offering a panoramic city and Arabian Gulf views, and the fully equipped fitness center as well as a tennis court. A wellness center which includes a sauna, a hot tub and a steam room is also available. The Emirates Grand Spa offers a wide range of body treatments and facials.Enjoy home cooked meals at our world class restaurants, and the famous Arabic shesha, also well known as hubbly bubbly is served either on the rooftop lounge or in the garden area.relax with your favorite beverage at the roof top terrace.Plan a meeting in any of our four meeting rooms fully equipped with contemporary audiovisual facilities and business center guarantees every function to be a success. ... more less
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