The Armani Hotel provides an overall pleasant, if not overpriced stay. Most aspects are done well, but there are still some issues which in my view, make it very hard to justify the high roomrates when considering the deficiencies in service.
Reservation: I had difficulty booking my room as the purpose of my stay was to spend a final night at a hotel after residing in Dubai and wrapping up all loose ends. Because I was closing my bank accounts down, I didn't have a credit card functional at the time of my stay. I wanted to pay for the room with cash on arrival but was told it was not possible to make a reservation in the system without a credit card number. In the end we settled on providing my credit card number for the purposes of reservation even though I knew I would be closing that account down. The process was rather stressful but I achieved a reservation eventually.
Check in: I arrived prior to the check in time of 3pm at midday on a Friday before Christmas. Staff at the front door were welcoming and after a small wait time in the lobby, I was checked in and taken to my room. Water or juice as a refreshment is offered on arrival.
Room: I had a classic room which is one step up from the most basic of rooms. It's technically a suite, though it has the smallest living room area of any suite I've ever stayed in. Sleek and sparsely decorated but still with quite a luxurious feel. I think the rooms look nicer at night when lit up by the artificial lighting as opposed to during the day. The mini bar stocks light snacks and a variety of non alcoholic drinks which are included in your roomrate. The bed is huge and with nice linens but it was not as comfortable as I would have expected.
Bathroom: It's a little hard to see properly in the bathroom as it's quite dark. Nice amenties are provided but I did find it a little confusing that big bottles of shower gel/shampoo are on offer yet the conditioner for hair is only 20ml sachets. Women use loads of conditioner!
Spa: I've been to the Armani Spa three times and while the massages are usually excellent, there is always, without exception, some kind of massive stuff up made by the spa staff. One time this was me getting a manicure from a girl who clearly had never done a manicure in her life. This is unforgiveable when the Armani Spa price of a manicure is 600AED yet at regular places in Dubai, the cost is 160AED and you get a more comprehensive service, not to mention an experienced technician. This is appalling and even though I gave feedback to the spa manager after this visit, my third visit when I stayed at the hotel was just as bad. I arrived ten minutes early, only to be left waiting in reception for ten minutes. After getting changed in the in changing room when eventually summoned, I was told by spa staff that due to the fact it was now 3:10pm and my appointment was due to start at 3pm, they would have to take time off my treatment. Wait, what? Armani spa reception staff keep me waiting after I turn up early and then the treatment staff try to lessen my treatment time? Freaking outrageous. I was furious and told the spa staff that their own colleagues were tardy, not me. They agreed not to deduct time from my treatment in the end but I was so annoyed, I couldn't enjoy my massage in the intial stages. The spa is consistently bad and makes no efforts to improve. I wouldn't go back to this spa and encourage you to try one of the spas at another five star establishment instead. There are only 50 or so to choose from!
Housekeeping: Despite leaving the "please make up my room" sign on and requesting that housekeeping do turndown service at a specific time while I was at dinner, my room wasn't serviced at all. Two and a half hours later I turn up ready to go to bed before an early flight and have to stay up and wait while I request that housekeeping make up my room. Not cool and not good service at any five star hotel, let alone the prices Armani Hotel charges.
Armani/Amal: I've dined at other Armani restaurants while living in Dubai and am pleased to say that Amal truly deserves its consistently high ranking on Tripadvisor. It was a beautiful evening and the only aspect of my stay that was perfectly executed.
In summary I'd say that unless you are obsessed with name brands, there is better value to be had at other hotels in Dubai. The Burj Al Arab for example is more expensive, but I think proportionate to the price, you get better value for money. Until the Armani Hotel pulls its socks up, I will neither be returning nor recommending this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for choosing to stay with us here at Armani Hotel on your last night in Dubai.
Thank you also for sharing so much detail of your stay and whilst we are pleased to read most of your feedback we apologise for the experience shared in the spa. We will reach out to you separately in order to understand the challenges faced.
We hope that your onward journey went smoothly and you're starting to settle in your new location.
On behalf of the entire team we all wish you and your family a very Happy New Year!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.