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“Very good hotel” 5 of 5 stars
Review of Sheraton Dubai Mall of the Emirates Hotel

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Sheraton Dubai Mall of the Emirates Hotel
5.0 of 5 Hotel   |   Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates   |  
Hotel amenities
Ranked #61 of 503 Hotels in Dubai
Certificate of Excellence
Kuwait City, Kuwait
2 reviews
24 helpful votes 24 helpful votes
“Very good hotel”
5 of 5 stars Reviewed yesterday NEW via mobile

bery good hotel and helpful staff
Thanks for
Sami
Tareq
Faisal
Nader
Rashed
Tahani
And all of the staff
I advise all of u guys to visit this nice hotel and to enjoy very nice nights with the nice staff

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,346 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

We last stayed at the Sheraton Mall of the Emirates in September last year and chose to stay here again in May 2015 on our way to Europe with friends. Our opinion has not changed and we would choose to stay here again if travelling through Dubai.

The outstanding feature of this hotel is the staff. It did not matter who we met in what area of the hotel, we always got a friendly greeting and a great smile. In particular, the dining room and security staff were great ambassadors for Sheraton.

The personalities of the individual staff members shone through but it is a credit to the training that everyone obviously received to have such consistency throughout the hotel.

The convenience of the direct hotel connection to the Mall of the Emirates cannot be understated for the traveller arriving in Dubai in the warmer months. It is so easy to access the Mall from the 1st level and to be able to use the many tenancies that occupy the Mall - particularly the huge supermarket.

Again - another pleasant and rewarding visit to this hotel.

Room Tip: Ask for a room facing Burj Al Arab and Burj Khalifa - just makes the Dubai experience more rewarding
See more room tips
  • Stayed May 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Top Contributor
65 reviews 65 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located right next to Dubai Mall of Emirate, has a nice lobby on the 5th floor.
The Concierge Staff where welcoming and helpful, reciption staff where very friendly polite and experienced, I asked for a late check out and was granted with no hustle, very professional I should add.

The deluxe suit was very well designed with modern furniture, two large flat screens, fantastic bed and pills they where very comfortable. The suit had a nice view and had every thing we needed, it was really a joy to stay at this hotel.

Room service was very tasty and delivered to the room hot and in a timely fashion.

Breakfast had a big variety of choices and was delicious.

Highly recommended hotel to stay in, excellent management of there facilities.

Stayed May 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel, very pleasant staff. I would definitely stay here again and again and again. Loved everything about it! It was spotlessly clean, the decor is very tasteful and it was a very quiet hotel. Getting to the Mall was as simple as going to 1st Floor, literally and you're inside the mall.

Loved it!

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut, Lebanon
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

To be fair the hotel is very nice. The room was comfortable and well designed... Breakfast was very good although I didn't understand why half of it was an eastern hot brunch...
The lobby being on the first floor is a bit annoying. Too many elevators to use. But it comes with the advantage that the hotel is directly connected to the mall.

Now the services. That's something else.
1- I ordered a water melon and green salmon salad. What do I get? A plate of not very nice salmon. I call them asking about the watermelon and the greens. They say "yeah we'll send the rest of your dish". 15mn later I receive a plate with more salmon, and some tiny cut watermelons.

2- The second time I ordered a burger. The disgusting curry taste on that meat was indescribable.

3-!Internet was too slow. And also it wouldn't work all the time. I had to buy a charged package and then call the reception twice to remove it from my bill. And they weren't too happy about it. As if it was my fault the free Internet wasn't connecting.

And you would think you can buy a faster connection. But no. The paid one is just the same as the free one. This is very much cheap Ibis hotel standard.

This is supposed to be a 5 star hotel. With the same standards worldwide!! It's not even close in terms of service.

Stayed February 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This wonderful city with amazing buildings the hotel has nice size room outdoor pool
And access to the monorail and the
Mall of the Emirates with indoor ski slope

Dubai mall with fountain that every day provide a wonderful show that can be view from several restaurant to satisfy everyoneinsixe are many shop indoor ice skating
And fish tank three floor high.
Interesting city to visit

Room Tip: Request a room with a view
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Stayed November 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, yesterday
Dear letstravel_13,

Indeed, we are directly connected to Mall of the Emirates featuring over 560 brands from all around the world and entertainment activities including indoor ski slopes and cinemas.

Please do let us know how we can contact you personally to find out more about your stay as the happiness of our guests is a priority for us. Don’t hesitate to contact me via 03889.socialmedia@sheraton.com.

Warm regards,

Paul Dunphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Superb full breakfast, new excellent gym and big spacious hotel rooms. Pool has way too much chlorine and makes your skin itch, mould on tiles too (give it a miss). Beware- this hotel joins the mall but not the big mall of Dubai. The Mall of the emirates is the older one (still extensive) and is not in downtown dubai! Cabs cheap, not much of an issue. Bar in foyer is good with great view.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, yesterday
Dear Jessica B,

Thank you for reviewing our hotel.

Indeed, we are directly connected to Mall of the Emirates and in the Al Barsha 1 area with lovely views of Burj Al Arab and Downtown.

Furthermore, I am happy to read that you enjoyed your overall stay with us and hope to welcome you back in the near future.

Warm regards,

Paul Dunphy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Dubai
#50 Family Hotel in Dubai
#53 Business Hotel in Dubai
#58 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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