I stayed at this hotel when it was under the old management and listed as a 4 star hotel. Now it is under Sheraton management, calls itself a 5 star hotel and prices itself high accordingly. Well one thing for sure is a 5 star hotel does NOT use polyester sheets! I was shocked to see 80% cotton/20% polyester labels on the bed sheets and pillow cases! It got worse. 2 people sharing a twin room and we only got one small bar of soap! One wee bar to share between 2 people for our bath and for our hand basin! And then came the doorbell ringing and a man alleging to be housekeeping asking us when we would be checking out and could he inspect the carpet for stains? I thought, are you having a laugh? I told him to check with reception which day we were checking out and to check the carpet after we had checked out! Bizarre.
I emailed about the breakfast buffet rate and was told it would be 120 AED each extra! That's £20 per person per breakfast! Found a special Sheraton online rate for 75 AED supplement. I won't waste my time writing a long review....just give this one a miss. Sorry I booked this hotel.
Would suggest the reception staff warn Western guests that during Ramadan, we are not allowed to drink water or eat in public before 7:10 pm or face arrest! Thank you for not letting us know!