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“Pleasant short stay” 4 of 5 stars
Review of Sheraton Dubai Mall of the Emirates Hotel

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Sheraton Dubai Mall of the Emirates Hotel
5.0 of 5 Hotel   |   Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates   |  
Hotel amenities
Ranked #51 of 486 Hotels in Dubai
Perth
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
“Pleasant short stay”
4 of 5 stars Reviewed July 17, 2014

We had a brief stopover and found this hotel to be a pleasing place to stay overnight. The staff were excellent - especially with our 16 month old son and went out of their way to greet him and entertain him whenever they saw him. We were also upgraded to a club room however due to Ramadan, the club lounge was not open until the evening so provided no benefit during our stay.

The hotel, being attached to the mall, meant we could kill some time without leaving the air-conditioning which was perfect with an infant. There didn't however seem to be too much else to do nearby - and no restaurants outside of the mall that we could see. Do note, the hotel is a good 20-30 minutes from the airport so do allow plenty of time for flights!

The room was plenty spacious enough to stow our luggage as well as have a cot and the bathroom was very large. The restaurant food was fine - we had both the breakfast and lunch buffet and although not a huge selection, it was more than enough and of good quality. We did have an issue with dinner - we needed to dine early and the restaurant didn't open until 7pm and although food was available at the earlier time in the bar, children were not allowed. After some deliberation and discussion with the restaurant staff, we were directed to the nearby Kempinski hotel to get a meal (it was Ramadan and our options were limited).

We ordered a simple room service breakfast on our last morning however it took ages to arrive so if (like us) you are on a tight schedule to catch a flight, do order the night before or with plenty of time just in case!

Overall I'd highly recommend the hotel (especially for those with small children) and wouldn't hesitate to stay again.

Room Tip: I requested a quiet room and we got one so thank you Sheraton!!!
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Food and Beverage Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, July 22, 2014
Dear miss_gonewest,

Thank you for taking the time to review our hotel.

Indeed, we are conveniently connected to Mall of the Emirates featuring over 560 brands from all around the world and entertainment activities for all ages including indoor ski slopes and VOX Cinemas.

Furthermore, we are sorry to hear that you experienced some challenges with our room service and dining experience in Sanabel Restaurant. However rest assured that we have shared your comments with the concerned departments.

Once again, we are delighted to hear that you enjoyed your overall stay at the Sheraton Dubai Mall of the Emirates Hotel and we hope to welcome you back soon for a hopefully longer stay!

Warm regards,

Huib Hendrix
Food and Beverage Manager
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1,210 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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English first
Melbourne, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 16, 2014

Great location, especially with the heat. Able to go straight in the Mall of Emirates shopping centre that had plenty of shops, restaurants, cinemas etc. Hotel was very clean with friendly staff. Pool was spectacular, great place to get lots of photos.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, July 22, 2014
Dear Pat C,

Thank you for taking the time to share your feedback with us from your last stay with us.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring over 560 brands from all over the world and entertainment activities for all ages including indoor ski slopes and cinemas.

Once again, we are delighted to hear that you enjoyed our hotel, especially our rooftop pools and we hope to connect with you soon for another memorable stay!

Warm regards,

JP Kavanagh
General Manager
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Pittsworth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 13, 2014

Great Hotel and wonderful to be so close to the Mall. Staff friendly and helpful. An upgrade to a Junior Suite made our stay even better. A welcome drink on arrival was just what was needed after a long journey. Certainly stay there again in the future.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Gerente geral at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, July 20, 2014
Dear Jackie B,

Thank you for the time you took to share your feedback from your last stay.

We are delighted to hear that we were able to meet your expectations and that you had an amazing stay at the Sheraton Dubai Mall of the Emirates Hotel.

Once again, thank you for sharing your thoughts with us and we hope to connect with you soon for an even more memorable stay!

Warm regards,

JP Kavanagh
General Manager
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Paris, France
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 11, 2014

Nice hotel, service is nice also, I visit this hotel twice a month, rooms are nice, regularly upgrade during check-in.
Linked directly with the Mall of Emirates, its easy for shopping.
The only problems is the fluctuation of the prices, can be from simple till triple, specially during fairs and exhibitions.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, July 17, 2014
Dear S0uss,

Thank you for taking the time to share your feedback with us.

It is always a pleasure to receive such positive comments from our loyal guests and rest assured that we have shared your thoughts with all the team.

Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel as your hotel in Dubai and we hope to connect with you soon for another memorable stay!

Warm regards,

JP Kavanagh
General Manager
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Bali, Indonesia
Top Contributor
80 reviews 80 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 10, 2014

This hotel conveniently located on the top of Mall of emirates, not exact but there is an access throughout the mall. Stayed here on our transit in Dubai before flying to europe. We arrived midnight, and Ive experienced quite a bump with the reception. The staff (reception) looked tired, unwelcoming, speak with their language to their friend, quite intimidating, and doesn't feel like he enjoy his night at all, maybe he had a bad day. I managed hardly to communicate with the night reception staff (there is only him-same guy above). Therefore, I have got more expensive rate compared to the one I originally made. Ive made the reservation from a third party company, and turned out I got more price for the third person (it was three of us).I put 3 person on the booking, however the policy was different. I also have emailed the Sheraton correspondence, they replied (its like 2 days later) and I was replied urgently to pass the message there will be 3 of us and I was about to take the flight, turned out the message not delivered. Even the price mentioned on Sheraton customer service correspondence was different than the one at the hotel. The guy simply couldnt explained to us properly. The next day, The other reception was knowledgeable and provide a genuine service.

However, on the positive side, the room was great, 36 m2, enough for three of us (including rollaway bed) cleanliness was spot-on, requested high floor, got 11th floor, could be better. The pool located on 26 (I think, if Im not mistaken), great view of Dubai city, and you can see 7-star hotel. The water was warm, nice to spend some time at the pool. The spa also located on this level, didn't manage the time to use it. This month is Ramadhan, hotel still provide meal for in-house guest on Senebel and Vantage (Their bar and restaurant), FYI there is only take-away meal on all public restaurant during the day,including food court. Most of the restaurant open at 19:00. Its a good choice for a quick stopover 1-2 night in Dubai, you can access the mall, and with this extremely hot weather.

Room Tip: High floor, maybe corner room.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, July 17, 2014
Dear David S,

Thank you for the time you took to share your constructive feedback with us.

We are sorry to hear that you encountered some difficulties upon check-in and we thank you for sharing it with us, to continuously improve our service.

Furthermore, we are delighted to hear that you enjoyed our rooms and the outstanding views from our rooftop pools.

Additionally, as you very well mentioned, during Ramadan, Sanabel and Vantage are open throughout the day offering a variety of delicacies.

Once again, thank you for taking the time to review our hotel and we hope to welcome you back again for a more memorable stay!

Warm regards,

JP Kavanagh
General Manager
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Maroochydore, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 2, 2014

A lovely place to stay. We were very welcomed, had a gorgeous city view from the 17th floor. All staff extremely friendly and helpful. Perfect place to end our 4 week vacation. Gorgeous rooftop pool and easy access to over 600 shops !!

Room Tip: We didnt have any problems with noise on the 17th floor.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, July 7, 2014
Dear Tracey F,

Thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel for your 4 weeks’ vacation.

We are delighted to hear that you enjoyed our room and rooftop views of the Jumeirah area featuring the Burj Al Arab, as well as the downtown view with the Burj Khalifa.

Furthermore, it is always very rewarding to receive such positive feedback, especially regarding our associates and rest assured that we have shared your thoughts with all of them.

Once again, we were happy to hear that we were able to meet your expectations and we hope to connect with you soon for another memorable stay!

Warm regards,

JP Kavanagh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 1, 2014

Location is excellent close to the mall with easy access, staff were friendly with smile, the room was very convenient and clean.
Pool and fitness club were very good, It was enjoyable stay and will be visited soon.

Room Tip: Higher floors gives nice view
See more room tips
  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Director of Guest Services at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, July 2, 2014
Dear Jamal A,

Thank you for taking the time to share your feedback from your last stay with us.

We are indeed conveniently connected to Mall of the Emirates featuring over 560 stores and entertainment activities including cinemas and indoor ski slopes.

Once again, we are glad to hear that we were able to meet your expectations and we hope to welcome you back soon for an even more memorable stay!

Warm regards,

Mohamed Abdel Rahman
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Dubai
#37 Romantic Hotel in Dubai
#38 Business Hotel in Dubai
#47 Luxury Hotel in Dubai
#59 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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