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“Good Hotel” 4 of 5 stars
Review of Sheraton Dubai Mall of the Emirates Hotel

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Sheraton Dubai Mall of the Emirates Hotel
5.0 of 5 Hotel   |   Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates   |  
Hotel amenities
Ranked #51 of 486 Hotels in Dubai
Chennai (Madras), India
Top Contributor
248 reviews 248 reviews
43 hotel reviews
Reviews in 52 cities Reviews in 52 cities
110 helpful votes 110 helpful votes
“Good Hotel”
4 of 5 stars Reviewed May 24, 2014

The rooms were of a good size and decor.The bath tub is very deep and to get in is bit of a problem despite the grab bar that is well positioned. I was travelling with my mom who could not manage at all. The glass partition adds to the inconvenience

The staff at the front desk and concierge were excellent. Great service. The hotel connects to the mall at the 1st level which was a big attraction

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, May 28, 2014
Dear seema g,

Thank you for the time you took to write this review.

We are sorry to hear that you encountered difficulties with our bathrooms, especially with the bathroom glass wall, however kindly be advised that each one of them has electric blinds to preserve privacy.

Once again, we are happy that you enjoyed your overall stay with us and we hope to welcome you back soon for a more memorable stay!

Warm regards,

Sammy Gani
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,212 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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Al Khobar, Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 23, 2014

Spent 3 nights on a recent business visit and absolutely loved it, rooms are clean and well maintained, staff is friendly and the best thing is location, Mall and Metro are easily accessible from inside the hotel, highly recommended.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, May 28, 2014
Dear Hani1982,

Thank you for taking the time to share your thoughts from you last stay at our hotel.

We are happy to hear that we were able to make your business stay a memorable one and we hope to welcome you back soon!

Warm regards,

Sammy Gani
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 23, 2014

Very, very nice. Beautiful . Wonderful stay, would definitely go there again. Attached to the mall which makes it so convenient. Somewhat on the expensive side, but worth it,excellent medical services

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, May 28, 2014
Dear Jasmine P,

Thank you for the time you took to write this review.

We are thrilled to hear that we were able to meet your expectations and we hope to connect with you soon for an even more memorable stay!

Warm regards,

JP Kavanagh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 23, 2014

We stayed here for a night with family. Everything was just perfect from check in to checkout. Was given a warm welcome at check in. Rooms were large and clean. Breakfast was good and had variety. Everybody at the hotel ensured that we had a comfortable stay. Oh yes the hotel is connected the mall of emirates which is an icing on cake if you are on leisure tour. Strongly recommend to all. Will definitely stay here in future.

Stayed May 2014, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, May 28, 2014
Dear A3J,

Thank you for the time you took to share your feedback from your last stay with us.

It is always a pleasure to receive such positive comments from our guests, especially regarding our associates and rest assured that we have shared your thoughts with all the team.

Indeed, we are conveniently connected to Mall of the Emirates, featuring more than 560 stores and entertainment activities for all ages such as indoor ski slopes and cinemas. Furthermore, the mall is also linked to the metro, allowing our guests to easily explore the city’s main attractions.

Once again, we are delighted to hear that we were able to meet your expectations and we hope to welcome you back soon for another memorable stay!

Warm regards,

Sammy Gani
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 20, 2014

I spent two days here on business. Were this hotel anywhere else in the world it would rate as a 4 star hotel. For Dubai, it's 3.5. If you stay here, you are doing so for the location. It is at Mall of the Emirates, and it is therefore centrally located to many other areas one is likely to need (or want) to visit. The details:

Pluses are the pool, which is very nice, the location, the rooms are very functional, and the outdoor patio is nice at night time. Also, the rooms were rather quite, and I even stayed there during a UAE weekend night.

Downside is the awkward layout of many of the facilities. For example, there are two reservation desks--one on the ground floor and the main one on 5. One must also take two elevators to enter and exit the hotel from one's room. This is a needless hassle, but is necessary due to the layout. Breakfast is close to a disaster. Seating is very limited for such a large hotel, and there is no reasonable flow to any of the food stations. Multiple requests were required to even get a simple cup of coffee, which was lukewarm. It is one of the worst hotel breakfasts I have had in recent memory, all things considered.

Another note: the gym was fairly extensive in area, but had somewhat limited facilities. Lots of treadmills, and a bit short on strength equipment. The treadmills do have a great view of the city center, however.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, May 26, 2014
Dear ATIDC,

Thank you for the time you took to share your thoughts from your last stay at the Sheraton Dubai Mall of the Emirates Hotel.

Indeed, we are conveniently connected to the renowned Mall of the Emirates featuring over 560 brands from all over the world and entertainment activities for all ages such as indoor ski slopes and cinemas.

We are sorry to hear that we were not able to meet your expectation during your stay, however rest assured that we shared your feedback with the concerned departments.
Please do let us know how we can contact you personally as the happiness of our guests is a priority for us. Don’t hesitate to contact us via 03889.sales@sheraton.com.

Once again, thank you for sharing your feedback with us and we hope that we have the opportunity of welcoming you at our hotel once more and exceed your expectations!

Warm regards,

Sammy Gani
Executive Assistant Manager
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Mumbai, india
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 20, 2014

Had a fantastic stay with my family at the Sheraton Mall of Emirates. Located on the mall itself it is 10 minutes from anywhere in the city. Since construction was going on the team shifted us to a Junior Suite on a higher floor and while the noise was still there it was the thought that mattered. Sundar at the front desk was ever helpful and pushed to re accommodate us in a suite where we would have no sound, but we had already settled in but again, very accommodating. Thank you.

Room Tip: All rooms are wonderful
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, May 26, 2014
Dear rg3373,

Thank you for taking the time to post your valuable feedback.

It is always a privilege to receive such good comments, especially about our associates and rest assured that we have shared your thoughts with all of them.

Indeed the hotel is well located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center.

Likewise, as you rightly mentioned, we are directly connected to the world-renowned Mall of the Emirates which feature more than 560 brands including fashion, lifestyle, electronics and entertainment for all ages.

Once again, we thank you for taking the time for sharing your feedback and we hope to welcome you for yet another memorable stay with us.

Warm regards,

JP Kavanagh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
delhi
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 20, 2014

It is very good hotel property. LIft will take you to the room and to the Mall. It is better to select the top most floor for better view.

The swimming pool at the top floor is awesome and you can virtually see the entire Dubai. Can't forget the moment when I took shower at the top floor before going to pool and watching aerial view of Dubai city. Unforgettable moments.

Room Tip: Please select the top most floor
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Sheraton, Executive Assistant Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review, May 26, 2014
Dear amitsinghal,

Thank you for sharing your feedback from your recent stay with us.

Indeed, we are directly connected to Mall of the Emirates with over 560 stores and entertainment activities featuring indoor ski slopes and cinemas. Additionally, as you very well mentioned, the mall is directly linked to the metro, allowing our guests to easily explore the city’s main attractions.

Furthermore, we are glad to hear that you enjoyed our swimming pools and the outstanding views from our rooftop.

Once again, we are happy to hear that we were able to meet your expectations and we hope to connect with you soon for another memorable stay!

Warm regards,

Sammy Gani
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 283825, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Dubai
#37 Romantic Hotel in Dubai
#38 Business Hotel in Dubai
#47 Luxury Hotel in Dubai
#59 Family Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Official Description (provided by the hotel):
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai

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