We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Waste of money” 1 of 5 stars
Review of Ibis Al Rigga

Save Saved
You added Ibis Al Rigga to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Ibis Al Rigga
2.0 of 5 Hotel   |   Al Rigga Road, Deira | PO Box 186878, Dubai, United Arab Emirates   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #181 of 477 hotels in Dubai
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
39 helpful votes 39 helpful votes
“Waste of money”
1 of 5 stars Reviewed June 10, 2013

We stayed in this hotel for 2 nights, and was not satisfied with their service. 1st off, reservations officer was not helpful @ all! 2nd when we asked for the basic toiletries they said they DO NOT supply those instead we should buy it from them! 3rd their AC took for ever to get cold, for we woke up at night sweltering. 4th there was no free wi-fi!

But their location is very strategic, just 2 minute walk from the metro station, fastfood, groceries and coffee shop is located in the ground floor.

Never will we return to this hotel ever!!!!

Room Tip: Ask them first if their AC would work out fine... Definitely not coming back to this hotel...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisALRigga, Nezly Oueslati, Hotel Director at Ibis Al Rigga, responded to this review, June 11, 2013
Dear Reviewer,

Warmest greetings from Ibis Dubai Al Rigga!

I would like to thank you for sharing your feedback on TripAdvisor!

We were sincerely regretful to read your dissatisfaction towards our reservation services and AC in the room. Please allow me to express my sincerest apologies.

Your comments have been taken into consideration and actions have been undertaken to improve our quality of service and facilities in order to prevent future occurrences.

At ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.

We do hope that you will give us the opportunity to better serve on your next trip to Dubai and that we will have the pleasure of welcoming you soon amongst us in Ibis Al Rigga !


Sincerely,

Nezly Oueslati
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

526 people have reviewed this hotel

Traveler rating
    83
    271
    129
    30
    13
See reviews for
47
158
142
144
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2013

I stayed 3 nights at Ibis Al Rigga, at the end of May, 2013. It was a very good staying, much better than the 2 stars announced for the hotel.
The hotel neighbourhood seems a bit old, but the hotel is very clean and seems quite new. The room is very comfortable and cozy. The staff was very helpfull and kind.
I would only mention two not so good things about the hotel. First, there was no wifi connection in the room, despite it was announced on the web. Second, despite being close to the subway station (3 or so minute walk), by sunset the hotel street gets full of (what it seems) prostitutes. Where I live, I wouldn't suggest those places for families travelling together. So, we got a bit concerned when we realized that. But we didn't get threatened in anyways.
In general, it was a very pleasant stay.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisALRigga, Nezly Oueslati, Hotel Director at Ibis Al Rigga, responded to this review, June 11, 2013
Dear Reviewer,

Warmest greetings from Ibis Dubai Al Rigga!

I would like to thank you for sharing your feedback on TripAdvisor!

We are truly grateful to read your satisfaction towards our hotel’s cleanliness as well as the good service you have been provided during your stay with us.

We also have taken note of your feedback regarding the wi fi in the room for review and improvement. For your kind information, WI-FI in the rooms, currently it is being under study. We hope that on your next stay with us you will be able to enjoy our internet services.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

It is always a pleasure to welcome you at Ibis Al Rigga and do hope to see you soon amongst us in Dubai!

Sincerely,

Nezly Oueslati
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sanaa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 8, 2013

I am not satisfy to stay in this hotel anymore ; because the staff hospitality was not that much , first of all they did not clean the room probably , second they are try to bluffing the gust , Manifestations of improper prostitutes outside the hotel at night

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisALRigga, Nezly Oueslati, Hotel Director at Ibis Al Rigga, responded to this review, June 9, 2013
Dear Reviewer,

Warmest greetings from Ibis Dubai Al Rigga!

Thank you for sharing with us your evaluation on Trip advisor.

I sincerely apologize that your experience did not meet your expectations.

I was truly sorry to read that your experience towards the hotel’s services as well as the hospitality of our team members did not meet your expectations. Please allow me to express my sincerest apologies.

Please rest assured that actions have been taken to improve all your above mentioned concerns.

We appreciated your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Nezly Oueslati
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 5, 2013

Check in quite blase.....want a cab? Go out on the street and hail one.....No tea and coffee in room.....no bar staff or someone who new how to fix some drinks unless we waited 30 minutes.....coffee shop was good.....returned in the evening and the smell of cigaretes in lobby, cafe, and to lifts was overpowering.....not a good experience and would suggest elsewhere.....thoroughly recommend Sheraton Dubai Creek and Towers.....a little more expensive but worth it.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisALRigga, Nezly Oueslati, Hotel Director at Ibis Al Rigga, responded to this review, June 9, 2013
Dear Reviewer,

Warmest greetings from Ibis Dubai Al Rigga!

Thank you for sharing with us your evaluation on Trip advisor.

We were truly sorry to hear that our hotel’s facilities & quality of service did not meet your expectations. Please rest assured that your comments have been shared with the concerned head of departments to improve our quality of service.

We have taken note of your feedback for review and improvement.

Ibis hotel is a worldwide standardized brand within the economy segment. However, it is our commitment to continue to strive our best to provide superior service experience for our valued guests.

We appreciated your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Nezly Oueslati
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2013

It was so easy to stay here...the staff were professional and friendly...they were helpful but not like the UK.

We had a double bed room, it was clean and basic. It did have air con but took forever to get the degrees down, tea making facilities were great, but after you use their supplied milk pods you have to go downstairs to the restaurant to buy milk, as they do not supply more and there is no room service - it's an Ibis :)

Close to everything, and the cabs are so cheap to take you to the souks (markets).

TV not so good, mostly in Arabic but hey who goes on holiday half way across the world to watch tele?

Overall: I will stay there again, really cheap, clean, left a good feeling about the stay and handy.

Room Tip: Remember staying in Dubai, wear modest clothing, be safe especially if you are young and female, mod...
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisALRigga, Nezly Oueslati, Hotel Director at Ibis Al Rigga, responded to this review, June 5, 2013
Dear Reviewer,

Warmest greetings from Ibis Dubai Al Rigga!

I would like to thank you for sharing your feedback on TripAdvisor!
It was a pleaser to read your satisfaction towards our hotel’s services as well as our excellent value for money.
Your comments have been shared with our team members as a means of encouragement.

At ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.

Once again thank you very much for such nice comments and we do hope to see you soon amongst us in Dubai!


Sincerely

Nezly Oueslati
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
4 of 5 stars Reviewed June 1, 2013

Welllocated, 3 Minuten to the next Metro station. 10 minutes from airport. Standart for Ibis hotels-clean, comfortable bed, Tea-maker in room and internet Free of Charge. In Lobby wifi, in room per cable. For stop in Dubai is okay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisALRigga, Nezly Oueslati, Hotel Director at Ibis Al Rigga, responded to this review, June 2, 2013
Dear Reviewer,

Warmest greetings from Ibis Dubai Al Rigga!

I would like to thank you for sharing your feedback on TripAdvisor!

We were very happy to read that your stay amongst us was at your expectations. Your comments have been shared with our team members as a means of encouragement. At ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.

Once again thank you very much for such nice comments and we do hope to see you soon amongst us in Dubai!


Sincerely,

Nezly Oueslati,
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 31, 2013

Pre-booked 3 Ibis hotels using Accord loyalty card.Ibis Dubai similar to others. Room very clean, staff helpful but same story, room too small for 2 people with large luggage for 3 days.
Hotel close taxi rice to gold & spice souks and north side of creek. Close to train station to downtown, evidently road traffic can be a problem sometimes.Plenty of eateries and small supermarket nearby.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisALRigga, Nezly Oueslati, Hotel Director at Ibis Al Rigga, responded to this review, June 2, 2013
Dear Reviewer,

Warmest greetings from Ibis Dubai Al Rigga!

I would like to thank you for sharing your feedback on TripAdvisor!

We were pleased to know that you have appreciated our location as well as our team’s friendliness and cleanliness of the rooms. However, I would like to inform you that Ibis hotel is a worldwide standardized brand within the economy segment striving to provide standardized size of rooms.

Guest satisfaction is one of our priorities and it is our hope that this past experience will not discourage you from visiting us again.

We hope to have the opportunity to better serve you in the near future and look forward to welcoming you back at Ibis Al Rigga on your next trip to Dubai.


Sincerely,

Nezly Oueslati
Hotel Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ibis Al Rigga? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ibis Al Rigga

Address: Al Rigga Road, Deira | PO Box 186878, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#38 On the Beach Hotel in Dubai
#130 Business Hotel in Dubai
#135 Family Hotel in Dubai
#181 Top resorts Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Al Rigga 2*
Official Description (provided by the hotel):
Located in the historic part of Dubai, next to Dubai Creek and Al Ghurair Mall, Ibis Al Rigga is the perfect location for both business and leisure trips. The hotel is within walking distance from Al Rigga metro station and only a 10 min drive from Dubai International Airport and 15 min from Dubai World Trade Center. The Gold Souk, Dubai Museum and Creek Golf Club are also close by. With its 280 comfortable air-conditioned rooms with internet access, the hotel offers the best value for money in the City Centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, ACCOR, Priceline, Tingo, Hotels.com, HotelsClick, Otel, getaroom.com, BookingOdigeoWL, Agoda and Venere so you can book your Ibis Al Rigga reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Al Rigga Hotel Dubai

Owners: What's your side of the story?

If you own or manage Ibis Al Rigga, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.