I've never seen a place that could be quite nice run so poorly. Hugely incompetent management, any random person could do a better job, have they had any training?! The room smelt of smoke, even though we specifically asked for a non-smoking room because we have young children. The TV was not working. The view was of another building. There was a kitchen but next to nothing to actually cook or eat with!? They have a really good way of making you feel unwelcome. For example, you try and walk in through the back entrance where the car park is - security ask you 'where are you going'? As if you're living in a prison!? I guess they do this to stop people walking through. But honestly, it's very irritating to keep being asked this! I actually saw them force away a young mother with her pram telling her to walk through the sand rather than walk through their hotel. What a disgraceful way to treat people!
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