I really don't like to leave bad review but I had to. I was visiting Dubai for work and I'm really disappointed from this hotel as it has nice layout. entrance of hotel is nice, the check-in was lacking hospitality and unprofessional. They gave me a room which was open without a card and can't lock or even the door cannot be closed as anyone push the door could be open. It was 1 am so tired. they told me they would call the engineer to fix it. Don't know why they didn't change me the room only because my request ( they should done this as quick as they knew the issue) gave me another room has smoke smell ( all rooms non- smoking, and they had no idea how they didn't checked it before) and this room was exactly similar to the other room and been given by the duty manger. The third room was given it was fine and also similar room but really disappointed on how they don't handle their issues as their quality standard.
I wish If I spent my money somewhere else.