My husband and I booked 2 nights here and the hotel was breathtaking on arrival. I had never really seen anything like this before. The lobby was very posh and check-in was quick. Our room on the 9th floor was fit for a king with an amazing view of the racecourse. The location was perfect as we were travelling into the desert and back each day.
The hotel is really nice until you have to either use something or talk to someone. Everything in the room is meant to be hight tech, from the TV in the bath to the five shower heads in the shower, however, all of this gets too complicated. I found everything frustrating, from trying to just run a shower to switching off all the lights without walking in the dark, also the light in the minibar room couldn't be switched off. There is a doorstop INSIDE the shower which I bumped my toe against twice!
Ordering room service was extremely difficult as the gentleman taking the order had trouble speaking English and it arrived 50 minutes after we were told it would take 30 minutes. The food was cold and arrived with the wrong side dishes.
The bell boys won't take no for an answer when they offer to take your luggage - no matter how small it is. I know that some people might want their luggage carried at all times but I'm not one of those people. As nice as it is for them to offer, it might be worth while listening to what each individual guest wants.
At 10pm on the second night we heard drilling work coming from the floor above us. I complained to reception and a short while later it stopped. It then started again 45minutes later and after a second complaint it finally stopped and we could get a good nights rest.
This hotel is nice in theory but no attention is paid to guest experience. Great hotel if you're coming to watch a race or need to go somewhere nearby but would rather stay in the Marina area next time.