Just look at my review of Meydan Beach.... Some of that same experience can be said about the hotel. Breakfasts great food. Hostesses do not speak english well enough to say: Please have a seat or right this way.. or yo man sit yo' behind down. No. Because to say all that, you need proper english. Unfortunately there are two sentences they have learned: Room number? Name? then wave. Yes thank you we will find our seats thank you very much. 9.00 am in the morning we run into a maid on the corridor she says to me, Good Afternoon. LOL, Ok i say she must be just confused, But no she says the same thing to my wife loud and clear :-D My wife received a rose at Armani Hotel Amal Restaurant with a small Armani Tag hanging on it. Steel. Nothing fancy but a nice keychain sort of thing. Well the maid stole it. She untied the rose took of the tag then tied it back up. Neat job! Pfff.
Sometimes they asked us what we would like to drink at breakfast sometimes they did not. Of course the waiters here don't speak english but that's no surprise. And for some reason they always take half full glasses and plates. (no surprise here, same thing at Meydan beach) now when a guy took a plate with food in it in their hand i dont want to fight to get it back and honestly after he touched it i am not sure i WANT it back. Some guys at the concierge desk!! dont speak english. Now that's a WOW.
To be fair not everyone was like that but way too many to not notice.
Generally the training of staff is poor. PLEASE LET HR know, working in a 5 star Hotel requires professional experience. Or at least rigorous training!!! You CANT use people so uneducated that they dont know how to keep themselves clean and not smelly ( like our bellhop or waiters) or people that dont speak the language.
NOW again, i am not picky. YOU chose to build a 5 star hotel with 5 star prices and 5 star services. DONT be surprised if people expect it. Unfortunately guys you are far from it.
- Official Description (provided by the hotel):
- Positioned at the epicentre of one of the world's most exciting destinations, The Meydan provides a prime location to catch the exhilarating action of the racing season, and creates a coveted travel destination all-year round. With 284 extravagantly appointed rooms and suites, The Meydan will change your perception of travel with unrivaled standards in luxury hospitality. ... more less
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