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“Check out process” 3 of 5 stars
Review of The Meydan Hotel

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The Meydan Hotel
5.0 of 5 Hotel   |   Meydan Racecourse, Al Meydan Road | Nad Al Sheba, Dubai 9305, United Arab Emirates   |  
Hotel amenities
Ranked #74 of 471 hotels in Dubai
Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Check out process”
3 of 5 stars Reviewed September 20, 2013

To start with, I would say that the hotel is built to amaze the guest, the rooms are great and the lobby is magnificent. Quite impressive and we really had a good overall experience but not until I checked out requesting their front office team to hand me a receipt or slip of the credit card transaction done for my advance deposit. I was plainly informed that they don't have anything to give to me and advise me instead to wait for the reversal of the charges... As a customer any transaction made, I should have a proof of invoice or a slip copy! They let me speak to the front office manager and to my dismay I waited almost 3 hours to have him resolved this issue but still it was not resolved, my bank told me that the letter sent by the hotel was not professionally done! Quite disappointing, we left and wish not to come back as it ruined the whole experience which was supposed to give me a good memory of the hotel and our vacation experience.

Room Tip: Highest floor
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Chichester, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 18, 2013

A wonderful hotel with very pleasant staff.
On entering the hotel we were very impressed with the massive lobby area, a swift check in and we were soon being shown our room.
The views from our balcony over the raceourse were very impressive and watching the horses in the mornings was a delight.
The only time we ate at the hotel was for breakfast, plenty of choice to cater for all, seating outside once again gives you views over the racecourse.
We used the swimming pool, and although a little small, it was suffice particularly as the pool area was very quiet and there were plenty of sunbeds for when we were there (Feb 2013).
We thoroughly enjoyed our stay and we would definitely return.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manama, Bahrain
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 11, 2013

The buffet lunch in Meydan is nothing but ordinary. With a good view of the horse track fabulous. The architecture is nothing but ordinary. The staff was well attentive to our needs. Its a bit pricy but its all worth it. If you go for an extra classy lifestyle Meydan has what it takes. Gotta try to watch a movie there.

Room Tip: Anywhere you choose the place is really nice.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kirkcaldy, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2013 via mobile

Before I start this review it is maybe worth mentioning that when we booked our holiday, we booked as a 5 star secret hotel Dubai with low cost holidays. Once our booking was confirmed, the hotel name was revealed and we were certainly not disappointed!.

From the moment we arrived at the Meydan Hotel, we knew straight away that this hotel really was something special. We were allocated room 422 from 18th August to 1st September. Our room had spectacular views of the racecourse and had all the facilities you would expect from a 5 star hotel. The only minor downside is that the rooms could do with perhaps a digital alarm clock.

Rooms can be serviced once or twice a day, it is really up to you. All bedding was changed daily and rooms were cleaned to a very high standard.

The hotel itself is truly a sight to see. It is one of the longest hotels in the world at 1.6km in length and has its own Imax cinema, Golf course, Tennis courts, gym, Infinity roof top pool....the list goes on.

What was particularly nice was the friendliness of all of the Meydan staff, no one and I really do mean no one would pass you without saying hello or enquiring about your stay, something hotels in this country could learn from!.

We stayed half board for our holiday and expected a buffet breakfast and evening meal. Breakfast was excellent and there was always something for everyone. On our first night, there was no buffet meal and we were advised that the hotel was only serving a la carte but we could pick from the menu. We were unsure of how much we had to spend per person from the a la carte menu and were initially told 75 Dirhams per person. This would only have purchased one or two main courses without a starter or sweet. I eventually spoke with the assistant Concierge manager (Chicho), who quickly sorted out a misunderstanding and we were allocated 175 Dirhams per person to spend each night, which was more than adequate.

If you are considering staying at this hotel, be aware that it is a short distance, probably no more than 10 minutes or so from Dubai Mall by car. The hotel provides a shuttle bus at certain times throughout the day which is free to go to and from the Dubai Mall and Mall of the Emirates but the last trip at night is 1830. There are Government taxis which will cost approx 25 Dirhams, roughly £5 to go from the hotel to the Dubai Mall but you need to ask reception to phone one and you may have to wait a short time on one arriving. If you want, you can also use private taxis at the hotel but expect to pay a bit more, usually 40 Dirhams for the same journey. Whilst on the subject of taxis, if you do find yourself at the Dubai Mall, do not be tricked into using private taxis for your journey home, they will charge you up to 80 Dirhams for this journey, go to the lower ground floor where there is a well organised queuing system for the Government taxis.

I would not hesitate in recommending this hotel to anyone and certainly hope to return in the near future. I would especially like to thank all the staff at the hotel for making our trip so enjoyable. A special mention to Chicho for all his help and advice, Judain for assisting us with our safari pick up, Vijeesh and Mark from Farriers restaurant who were always helpful and polite and finally all the lifeguards and staff at the rooftop infinity pool who made the sunbathing so relaxing.

Stayed August 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
2 reviews
5 of 5 stars Reviewed September 3, 2013

Its amazing place to stay in for a short break the only problem nothing around the hotel like It is in the middle of the desert.
But theres some activities you can do inside the hotel like theres Cinema, Tennis, Horse Riding & the pool is so nice also theres the gym its not that big but fully equipped.
its a good idea for 2 days stay only

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Antony T, General Manager at The Meydan Hotel, responded to this review, September 5, 2013
Dear guest,

Thank you for taking the time to share with us your very valuable feedback. Your comments regarding the activities in the hotel and gym have been well-noted.

As you are probably aware, Dubai is an extremely fast moving city and although we consider ourselves a haven from the hustle and bustle that makes Dubai so very special, our guests are always surprised to learn that we are no more than 8 minutes away from Dubai’s main business /commercial districts and 15 minutes from the Dubai Marina.

Many thanks once again for your very kind words and we all look forward to welcoming you back in the very near future.

Best regards,
Antony Treston
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 31, 2013

I have stayed in a number of hotels in Dubai, because of the traffic some hotels can get very tired through use. The Meydan was an incredible room with fully modern amenities and a unique view of the meydan racecourse (site of the Dubai world cup). It was a great place.

Only negative, Dubai local taxis don't service the hotel so you have to pay a limo to get into the city. They charge almost double what a local taxi would charge which is pretty frustrating. Other than that its a great hotel right next to the Imax and the complex has some great restaurants. Room service is also crazy expensive.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony T, General Manager at The Meydan Hotel, responded to this review, September 2, 2013
Dear guest,

It is a pleasure to receive your feedback and we would very much like to thank you for taking the time to communicate the same to us.

It is most gratifying to know that you enjoyed our rooms, amenities, and facilities whilst with us. Your comments on our hotel limousine service, in-room dining and Dubai taxi availability have been well-noted.

Once again thank you for your continued support and very much look forward to welcoming you back in the near future.

Best regards,
Antony Treston
General Manager
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Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 25, 2013

I stayed in this hotel because this was close to my work place in Dubai. It was a decision worth it and I fully enjoyed my stay. Small things needs improvement like pool timings need to be extended till atleast 10pm. Those who want to relax after hectic days it is excellent place.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony T, General Manager at The Meydan Hotel, responded to this review, September 1, 2013
Dear guest,

Thank you for your kind feedback, we very much appreciate the time you have taken to post your comments and indeed to highlight some areas where we could possible improve our hospitality and service.

We look forward to having the opportunity of welcoming you back sometime in the near future.

Best regards,
Antony Treston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Meydan Hotel

Address: Meydan Racecourse, Al Meydan Road | Nad Al Sheba, Dubai 9305, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 471 hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Meydan Hotel 5*
Official Description (provided by the hotel):
Positioned at the epicentre of one of the world's most exciting destinations, The Meydan provides a prime location to catch the exhilarating action of the racing season, and creates a coveted travel destination all-year round. With 284 extravagantly appointed rooms and suites, The Meydan will change your perception of travel with unrivaled standards in luxury hospitality. ... more   less 
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