“Worst service ever in Dubai. Zero star”
We visited the Meydan after a day at the World Cup hoping to have a bite to eat, a few drinks and some coffee. What did we get...no food even after being told we could eat at the buffet next door. Then when we came back to Shiba bar to get drinks but no food, we got served incorrect drinks 5 times from a number of staff. One of the team leaders obviously not wanting to make coffee at 11pm (this is dinner time for most Arabs) told us that there was no warm milk. I said no problem and ordered a tea. This arrived twice on two side plates with no teaspoon, sugar, cookies but it did come with arm milk. When this was pointed out to the poor waitress, she returned with a pot of tea. Pointed out again and finally some 45 minutes after ordering, two poor looking milky coffees arrived...not cafe lattes and the staff member agreed. We then had some water issues when not even a glass could be brought for my friend's water. He asked twice for a glass of ice, to which the staff responded by bring another bottle of water, no ice or glass again. When a glass , no ice again was finally brought, my friend pointed out that the second bottle of water had not been requested, the waiter took it away but only after he ad poured some of it into the elusive glass. Last drink order problem was a second bourbon which my husband ordered and it simply never came. We ad asked repeatedly to speak to a manager but no-one dared visit our table. Finally one hour later, a girl arrived and starting asking what we needed. My friend complained but not once did she introduce herself as the manager until we finally asked to speak to someone in charge. She was of little help and seemed to not really now what her team of staff had been doing or not doing as the case was. I will never visit this hotel again and recommend you go to one of Dubai's other fine 5 star hotels than deign to step foot in Meydan. It is shockingly bad.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 2, 2013
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Thank you for your detailed feedback. I will certainly look into the operations of our Shiba Bar and implement the appropriate corrective action. But as a personal explanation, all our venues and restaurants were previously pre-sold out during Dubai World Cup events but this year, we have decided to open the Shiba Bar for external guests. We hope this particular experience will not prevent you from coming back. Although it was indeed the World’s Richest Horse-Racing Day, I agree that the service should not have been affected no matter how busy the day was going and should not be an excuse. We appreciate your comments and hopefully, you will be back to give us a second chance soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.