We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly and comfortable with room for improvement.” 4 of 5 stars
Review of The Meydan Hotel

Save Saved
You added The Meydan Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Meydan Hotel
5.0 of 5 Hotel   |   Meydan Racecourse, Al Meydan Road | Nad Al Sheba, Dubai 9305, United Arab Emirates   |  
Hotel amenities
Ranked #92 of 477 hotels in Dubai
Newbury, England
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Friendly and comfortable with room for improvement.”
4 of 5 stars Reviewed February 28, 2013

We stayed here last year and enjoyed it enough to repeat the experience.
At the airport our pre-booked car was there to meet us. The driver was courteous and helpful and the car was very comfortable.
On checking-in it was a little disappointing that no reference was made to our previous visit. In all other hotels we have visited in Dubai, repeat custom is valued and acknowledged. A "welcome back" would have been nice.
Our room was actually next door to the one we had last year on the fourth floor. It was a panoramic suite. Last year I complained that some of the fixtures were damaged, the bathroom tv was broken and the shower appeared to leak. This year we had no such problems, but sadly this room was a lot grubbier than the standard of cleanliness the year before. All the toilets, baths, sinks were spotless, but there were loads of ring marks over bathroom surfaces, the coffee table in the lounge and some curious stains on the glass toilet door and on the side of one of the armchairs. I don't want you to think it was filthy - it was "OK" but the standard was not in keeping with the luxury of our surroundings. There also seemed to be lots of dried plaster drips on the main entrance to the suite as well.
Last year I mentioned that housekeeping is the area this hotel really needs to get to grips with. They never cleaned our room until about 5pm unless we asked and it was the same again this year - despite the "Please make up the room" sign going on no later than 9.30 each day.
On a positive note the suites here are huge and well-appointed,. I am a real horse-racing fan so the balcony overlooking the racecourse and access to Dubai racing channel and SIS for English racing just about put me on cloud nine. In the morning, the horses do their workouts on the track and it's great to climb straight out of bed and watch them.
In the restaurants service at the hotel was patchy. The lounge bar was very friendly and efficient. Farriers for breakfast was fine except that on only 1 day in 5 were we given napkins for the table and flagging down a second cup of coffee was often quite a challenge. Having said that, the buffet breakfast was extensive and the food itself of excellent quality.
We were most impressed with out visit to Shiba bar. It is very smart and comfortable, but I couldn't choose between a seat by the window or a seat by the tv showing English racing. In the end I chose the window at which point the staff put the racing on the tv nearest me without anyone even mentioning it to them - we were most impressed with their attentiveness.
Dinner, on the other hand was not the best of experiences. We ate at the hotel twice and both times there were significant errors. At Bel Pasta we were served with the wrong order but still enjoyed the experience. The manager was aware of the error and made suitable recompense without us being put through the embarrassment of making a complaint. Actually we quite liked what we ate and were impressed by how "on the ball" the manger was!
I am less forgiving about our experience in Farriers where we ordered starter and main course from a waiter who was clearly having difficulties understanding English. When our starter hadn't arrived after 45 minutes I began to suspect he was going to serve it with our main course, so we explained our order to him again. We then explained it to another waiter who appeared to speak more English, but they still served everything together. We then sent back the main course whilst we had the starter, which was re- served to us, dried out, some 25 minutes later.
My husband complained to the manager who appeared completely unaware of what was going on and then blamed his staff for not telling him. Not at all the quality of the management at Bel Pasta - surely he should keep an eye on inexperienced staff?
I'd like to finish on a positive note because we received some really hospitable gestures from the hotel, such as the free golf buggies which took us to and from the racecourse, and also the sports bar, through to the day we were supposed to get a shuttle to Bab Al Shams and were offered a free journey in the hotel car instead because we were the only people going.
In summary, I would recommend you come here if you love horses and are prepared to eat dinner away from the hotel. We will certainly be back, although any further deterioration in housekeeping standards would decide me against it. Actually, this really does have the potential to be a top-notch hotel if they could just get to grips with the standard of housekeeping. We're hoping to be pleasantly surprised next year, third time lucky...

Room Tip: I like the fourth floor - it's close enough to see the horses but not so close to all the noise...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, March 6, 2013
Dear guest,

Thank you for your in-depth feedback of our hotel’s services. I assure you that I am going to work on resolving all of these issues as soon as possible with my team, most especially the Housekeeping Department. I am glad that you liked Shiba and Bas Pasta Restaurants and I will discuss the points which you raised with regards to our Farriers Restaurant. I definitely agree with you that there should have been close supervision where it is needed. Hopefully, upon your next return, you will see the improvements.

Best regards,
Ademir Husagic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

287 people have reviewed this hotel

Traveler rating
    175
    61
    29
    10
    12
See reviews for
42
100
12
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 27, 2013

Attractive hotel, stay completely ruined by their addiction to piping music into the public areas and corridors. This means that there is a low level yet audible soundtrack wherever you go in this hotel. Imagine sleeping next to someone with an ipod permanently playing - thats how irritating it is.

Secondly - 5 pieces of equipment in my room either glowed or flashed with no means to turn them off.

So like i said, if you want a really good sleep... dont bother.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, March 6, 2013
Dear guest,

We are sorry to hear that you did not have a relaxing stay with us. Based on your feedback we have looked into our timings of piped music and adjusted it accordingly to assure the night sleep of our valued guests is not been perceived as disturbance.

Thank you for your feedback.

Best regards,
Ademir Husagic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2013

our bedroom was superb with views over the racecourse. the bathroom was stunning with huge corner bath walk in shower tv . walk in cupbourd for lugguge. however coffee maker didn work. although a very impressive hotel we found it ratgeher souless with little atmosphere. the main dining room was nothing special and the food average. drinks were very expensive. we didnt get to use the swimming pool as it was raining while we were there.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, February 27, 2013
Dear guest,

Thank you for your feedback. We will try to work on improving these areas and as a result of your comments, we are now working on a coffee machine instruction card. It is unfortunate that you did not get to do a lot of things due to the weather but our hotel has a wide variety of activities available, starting from our infinity swimming pool where the view is fantastic, our Meydan Golf Club, Meydan IMAX theatre, which is the biggest screen in the Middle East and Asia today and many more. We hope you will be back to enjoy these next time.

Best regards,
Ademir Husagic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 26, 2013

Fabulous hotel. We checked in at 2 am to smiling faces at reception, smooth quick check in with just enough information at that time in the morning. Room was very luxurious with all the amenties you could want, coffee machine free bottled water, lovely toiletries and everything on remote controls, lights, curtains and even the toilet.
Breakfast was included in the price we paid and was extensive, lots of choice. Sitting on the terrace, in the morning sun, eating breakfast, over looking the perfectly manicured race course was something else.
We used the free shuttles each evening to go to the Malls, don’t miss the fountains at the Dubai Mall, and then got Taxis back costing about 30 dirhams, GBP 6.
We used the roof top pool and only once found the small number of sunbeds a problem, 4 beds were reserved when we arrived at 10 am and the lifeguard moved the towels when they did not return at 12 . due to the relatively small number of beds reserving them should not be allowed.
Overall a very enjoyable stay in a top class hotel, staff were courteous and always greeted us with a smile.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, February 27, 2013
Dear guest,

We are glad that you enjoyed your stay with us. We have taken note of your suggestions on our pool operations and we will review them in order to improve our service. Thank you for your nice compliments of our hotel. We always strive to deliver the best 5-Star Service in the UAE. We hope you will return again to experience the world’s richest race day, the Dubai World Cup, on the 30th of March.

Best regards,
Ademir Husagic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2013

Elegant, huge and simple with beautiful design. It has all facilities yo needs and special services that provided. Enjoy the roof top swimming pool and balcony sites directly viewing the horse fields raise. You can get reserved during high discounts and enjoy Dubai vacationing.

Room Tip: Best during events.
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, February 26, 2013
Dear guest,

Thank you for your compliments of our hotel. We try our best to constantly provide a variation of products and services to all our guests and are glad that you have enjoyed your stay.

Kind regards,
Ademir Husagic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 17, 2013

Located within the Meydan Racecourse, the rooms in this ultra modern hotel all have balconies with sweeping panoramic views across the course. Whether you are there for the races, or on holiday, the tranquility and open views of lush green grass make you feel as if you're in the country, rather than just a short 10 minute taxi hop from the hustle and bustle of downtown Dubai.

The rooms are spacious, light and well appointed but prepare yourself for a bit of a walk if they locate you in one of the more distant rooms. Bring your trainers (sneakers) as I believe the Meydan holds the record for the longest single span hotel in the world. Another Dubai first.

The service and hospitality from the minute we checked in to the minute we left was faultless. Unfortunately, I was struck down with a virus during my stay (nothing to do with the hotel I should hasten to add) but I could not have asked for better attention, or concern. The Paramedics and Hotel Management, especially Mr Nirmal, were truly fantastic.

Our only criticisms are that the place is a bit soulless, especially in the restaurants in the evenings, which for most of our stay were empty. The other downside is that the relaxing area around the roof top pool is very small for a hotel of this size and there are far too few loungers, even though there was additional space on the raised decking to accommodate them.

This review is based upon 5 nights accommodation.

Room Tip: All rooms have great views over the racecourse but if you don't fancy a lengthy walk ask for one...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, February 19, 2013
Dear Guest,

Thank you for your very nice feedback. We are happy to know from your email dated 17th of February that you are on your way to recovery. I have already shared your comments with our team and I am sure that this made their day. We truly appreciate it and hope you will be back next month for the Dubai World Cup on the 30th of March.

Best regards,
Ademir Husagic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbles, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 4, 2013

We were only here for 1 night but it was exceptional. The room had all the mod cons and some more! A TV in the bathroom, remote control blind in the bathroom, amazing views over the racecourse. The best hotel I have ever stayed in.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, February 5, 2013
Dear Guest,

We are happy to know that you enjoyed your stay with us and thank you for your compliments. We hope you will stay with us again on your next visit to Dubai.

Best regards,
Ademir Husagic
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Meydan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Meydan Hotel

Address: Meydan Racecourse, Al Meydan Road | Nad Al Sheba, Dubai 9305, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 477 hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Meydan Hotel 5*
Official Description (provided by the hotel):
Positioned at the epicentre of one of the world's most exciting destinations, The Meydan provides a prime location to catch the exhilarating action of the racing season, and creates a coveted travel destination all-year round. With 284 extravagantly appointed rooms and suites, The Meydan will change your perception of travel with unrivaled standards in luxury hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, Travelocity, Hotels.com, Tingo, Venere, getaroom.com, Priceline, TripOnline SA, BookingOdigeoWL and Otel so you can book your The Meydan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Meydan Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.