We drove here from Muscat, and found the hotel fairly easily; once you're near to Dubai it’s extremely well signposted on the highways. It's on the outskirts of the city, around 5 minute’s drive from the Dubai Mall.
We arrived with our two children and the complimentary valet parking was an absolute dream. We were able to pull up outside, and had assistance taking the children out of the car and for all of the baggage to be retrieved. The check in was smooth, polite and efficient.
We took the standard room (Grand Deluxe Balcony with King Sized Bed) which surprisingly was more than sufficient for the four of us. Within ten minutes of arriving they setup a small single bed which easily accommodated our 5 and 2 year old together. The room was perfect in size, with a large bathroom (with a wonderful sized bath in addition to a shower room), a large lounge area, a separate large, yet discrete, cupboard for the two suitcases and a great balcony.
With four of us, we didn't feel cramped in the room at all, and were easily able to sit outside on the balcony with a glass of wine in the evenings without disturbing the children asleep or relax in the large bathtub together.
The balcony was safe for our young children, it was high enough to prevent them climbing over it. It was also an ideal place for them to eat breakfast in the mornings whilst watching the great view over the racecourse. The minibar in our room was empty, so used to it for our own milk and other items.
The coffee facilities in the room were great, with espresso and tea sachets. These were replenished daily, as was the fruit.
The Elemis toiletries weren't enough for us, but with a phone call to housekeeping they came with a bag full to keep us going.
They have two pools on the rooftop, the first is the infinity pool with the bar, and the second is a children’s pool (0.5m deep) which also had a play park next to it. Around both pools there are sun beds, and whilst around the main pool they were all occupied by 10am, there 4 vacant ones by the children’s pool. The children’s pool has a lifeguard permanently on duties (who were excellent with the kids) and towels were supplied. Free bottled water was available from the bar, as well as plenty of other beverages for sale.
We used the room service once, for a bottle of wine (starting at 180AED for a bottle of South African white), some California Maki and 'Giant Cookies and Milk' for the children. They brought up to the room some small biscuits instead of cookies, and when I asked them about it they apologised that they'd run out of cookies and brought us some more biscuits.
Our room on the 8th floor was cleaned at around 11am daily, and then a turndown service was offered at about 9:30pm (which was a bit late for us so we declined).
The modern room facilities were also impressive such as the electric curtains, modern lighting controls and the electronic toilet in lieu of a bidet.
All of the staff we came across were incredibly friendly and helpful. The complimentary valet service made our life a lot easier with the children, it was just so convenient to have the car ready with the air con and people to help us put the kids in whenever we went out, and then to meet us to help them out of the car seats and our bags when we returned from a day out.
Despite us clearly being less wealthy then the many Lamborghini and Ferrari owning clientele who arrived and having paid only 450AED Inc. taxes per night for the room, we felt incredibly well treated and respected at all times.
I'm sure we will be returning again next month for a long weekend, since its only 4 hours’ drive from Muscat.
If you are with children, and looking for somewhere nice to stay, I'd definitely recommend it. Without a car, they do have vehicles available all the time, but it is a little remote.
With children, the additional single bed is absolutely fine for two toddlers. (My 2 and 5 year old w...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 3, 2013
Thank you so much for taking the time to provide us with your amazing and constructive feedback. We are glad that you enjoyed your stay with us and we agree that 9:30pm is a bit late for a turn down service. Perhaps, the hotel was just so busy that day but of course, this is not an excuse, so we will look into this to make sure that it does not happen too late in the day. We appreciate your recommendation of our hotel and looking forward to your family’s return sometime again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.