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“One of the best hotels I've stayed in around the world!” 5 of 5 stars
Review of The Meydan Hotel

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The Meydan Hotel
5.0 of 5 Hotel   |   Meydan Racecourse, Al Meydan Road | Nad Al Sheba, Dubai 9305, United Arab Emirates   |  
Hotel amenities
Ranked #92 of 475 hotels in Dubai
Spokane, WA
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“One of the best hotels I've stayed in around the world!”
5 of 5 stars Reviewed November 15, 2012

Although we stayed there while there were no horse racing taking place, the hotel is a stunning feat in the middle of the desert! The advanced features in the rooms are like no other I've encountered, and I travel all over the world. The bathroom is high tech with multi-jet shower and an electronic toilet with hot and cold water spray, air dryer, and a number of other heavely features :) The decor is chic and modern, and everything is there for you including a fully equipped desk, plenty of storage, lovely balconies overlooking the race course.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, November 26, 2012
Dear Guest,

Thank you for your feedback. We are delighted to hear that you had a wonderful stay in our hotel and enjoyed our high-tech facilities. We appreciate your kind compliments of our hotel and we wish to welcome you back again now that the racing season is on.

Yours sincerely,
Ademir Husagic
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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277 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 12, 2012

We had a 4 days off site meeting here. The first look was truly amazing with a hotel as long as it is and with the adjoining racecourse which happens to be the host to Dubai World cup which probably has the highest prize money in the world.
The grandeur clearly brings the element of luxury without much effort. If you are from the subcontinent, you also are star stuck as you keep bumping into celebrities at every step.
The view from the room is clearly amazing with balcony opening to the green carpet of the racecourse. The room itself is a benchmark for luxury with great bathroom fittings and wardrobes concealed seamlessly into the walls.
The conference halls were great. Sporting amenities were great as well and we had fabulous time.
I am sure the hotel is a good get away or staycation destination as well for people in Dubai as it allows you to get lost in its size without necessarily going too far away from Dubai. I am told the hotel usually is far from full occupation other than during the race time.
This was a good choice for the off site. I am sure this is a great choice for business trip if i am expecting to host a lot of guests. I am not sure though if i will prefer it if i am on a business trip alone and i need to visit offices. This is way too relaxed for that kind of a trip.
That apart, this clearly is the next level of luxury. An amazing experience. Special mention to the staff and management which clearly is used to pampering high profile guests and extend the same level of service to each of its guests or so i believe.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, January 3, 2013
Dear guest,

We are glad you liked our hotel structure and design. We appreciate your kind compliments, as well, of our service. We strive to offer only the best, the luxurious and everything grandeur so we hope you will come back and enjoy the world’s richest race day in the world, the Dubai World Cup, on the 30th of March 2013.

Sincerely yours,
Ademir Husagic
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 11, 2012

We have just returned from a 7 night stay during November.
Here are my thoughts and comments, prior to our stay I read through the reports on TA, now I will add ours.
We have stayed in many hotels in Dubai now, and I'm a Madinat fan through & through, but we had booked this hotel due to the room being cheaper than most and being a 5* - Please don't expect Madinat touches.
On arrival there is no glamour to the approach, after a long over night flight, granted you are not feeling your best, however no nice greeting on arrival, no offer of a drink or a welcome, we was greeted "when did you book, you are not on the system ! Prior to our stay we had emailed and FB messaged them.
Anyway on the plus side our room was ready, here is your key, we wasn't shown to the room, we just found our own way, I had to call reception to chase up luggage.
We made our way to the pool are, ready for a drink at this point, we found a bed and asked for a drink.. Drink the waiter replied?? Yes please a drink he sounded surprised - Pool service was very poor, you could never find a waiter, we needed to ask a Pool Boy, these guys were great. Sun beds very comfy and nice towels, and free bottled water is served, sometimes fruit and ice pops.
Not many sun beds at all around the pool, 20 I would say if that.
Now the pool urrmm - This should be an infinity pool - however it didn't seem to flowing at all, in fact the water didn't seem filtered, always like a film lying across the water.
Room service ... the rooms are never cleaned until around 5 - 6 pm just when we were getting ready to go out.
The rooms are nice & spacious, and clean - I did call and ask for more hangers when we arrived as there was only 4 in the wardrobe, I was told sorry Ma'am we have no more hangers, I vented my concern and some hangers eventually arrived.
Bars & restaurants this is where is does get better.. Prime is a great restaurant - high end and looks over onto the race course.
Shiba Bar loved this bar & also Shiba restaurant - Asian cuisine - very nice
Millennium Lounge - Ok - Service very poor.
Farriers for breakfast - I didn't rate this at all, some mornings tables were left dirty and you couldn't get a table.
We asked about visiting the horse racing, only to be told it wasn't on... Wrong ! We had a friend working in the bar who we knew from a previous hotel, thankfully he managed to get this sorted for us to visit the horse racing .. great night.

So on the whole we had a great time - we booked this hotel on price - would we return yes we would if we could pick up a good deal again.
But not to be compared to other Dubai 5* hotels.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, November 12, 2012
Dear Guest,

Thank you for having been our guest and for sharing with us your feedback.

First of all, we would like to apologize if we have failed to provide you with our usual high level of service standards and have taken note of all your comments. I will discuss these with the Heads of Department concerned and will make sure that they will all be rectified. It is truly disappointing on our part for not being able to provide you of what you’ve come to expect from a 5-star hotel but we assure you that on your next visit, we hope that you will notice the difference.

Once again, our apologies and thank you for deciding to come back to the hotel despite our shortcomings.

Sincerely yours,
Ademir Husagić
Hotel Manager
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South Brent, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 9, 2012

I recently stayed at the hotel for a conference held in "The Bubble" a large conference suite in the adjoining building.
Hotel is very luxurious, although you may find a long walk between reception and your room as it stretches out a long way!
Don't expect your room to be serviced in the morning, it was always late afternoon, but when it was everything was fine.
Front desk took their time on check-out, only a couple on the desk and they seemed to be busy scanning passports for a tour group!
Food throughout the stay was excellent

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, November 13, 2012
Dear guest,

Thank you for your feedback. We apologize for the late servicing of your room and the delay in your check out. We will try to make sure that we deliver the highest level of service to each and every guest, as well as, to our tour groups. We are glad you enjoyed our food quality during your stay and we hope you will come back for the most exhilarating horse-race event in the UAE.

Sincerely yours,
Ademir Husagic
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 8, 2012

We took two rooms for 11 nights in oct/nov . Price was less than one room at many other hotels in Dubai. The rooms were large ,modern and really nice.
We arrived at 8.30am , check in time was supposed to be 2pm. They checked us in by 9am. All the mod cons in the room were properly explained and staff were friendly and helpful throughout our stay.
My six year old daughter had an ear ache one morning, we called reception. within 10 minutes a nurse had arrived and gave some medicine to deal with the issue.
Breakfast was good but a bit repetitive.

There are not enough public taxis coming to the hotel , private taxis cost twice the rate. The hotel shuttle service is really helpful. The hotel distance from other locations in Dubai is not a problem as there's no traffic on the roads near the hotel. It only takes 10 mins to get to dubai mall.

Whilst the hotel does not have the activity or buzz of an Atlantis or Medinat hotel it has a different kind of quality. Large modern rooms, friendly staff, very modern and large hotel in a quiet location.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, November 13, 2012
Dear guest,

Thank you for your very nice feedback. We try to be flexible as much as we can with our check-in procedures to accommodate our guests who are arriving to Dubai. We hope your daughter feels so much better now. We can always call a public taxi for you next time by visiting or calling our Concierge desk. We also have a lot of activities for you and your children such as our infinity swimming pools for adults and kids, our shooting simulators, the biggest Meydan IMAX theatre in the Middle East and Asia, a Tennis Academy where we offer a multi-purpose court, The Track Golf and Restaurant club, The Qube Sports bar, blokart sailing, yoga, special massage treatments, martial arts activities and more. All our guests also have access to our Meydan Beach Club during their stay so we hope you will come back so you can enjoy all these on your next visit.

Sincerely yours,
Ademir Husagic
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed November 6, 2012

Booked to stay on the 8th November 2012, first race of the season. At a fairly hefty £400 for the night ( special race day package). But, it apparently included, meal for two on race night at farriers restaurant, all day access and transport to Meydan beach club (normally £100 each !) tickets to the Imax at Meydan and a few other things to boot. So all in all seemed a fairly good deal.

Rang the hotel two days before to clarify a few things, check in time etc. Took 8!!!! phone calls and 20 mins on hold to be put through to correct dept. Was then informed that the normal 24 hour check in at the hotel i.e check in at 9am check out at 9am following day, does not apply on race days, as the hotel is " very busy". YOU DON'T SAY!!!!! on enquiring as how one could possibly check in, be transported to Meydan beach club, enjoy the facilities (dark at 530pm), return to the hotel, take in an Imax film, then the meal at farriers, oh and then the races that start at 8pm, or even a combination of what is offered, they paused and put the phone down!!!

Unbelievable. If I could rate it lower I would,and much lower, and I never even got to stay there, and never ever will. I'm sure on a non race day it must be very nice and slightly less busy, as it would occupying a prominent position, on a race track, that they own, avoid, avoid, avoid.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, January 3, 2013
Dear guest,

We apologize for the manner in which your phone call to the hotel was handled before your check in and for the delay in our response here in TripAdvisor. There is absolutely no excuse for these and as a result of your feedback, I have asked our Training Manager to do a refresher course on, “Basic Telephone Call Handling”, for all our staff. There are indeed a lot of fun and exciting things to do at the Meydan and we will make sure that at the time of any booking, we will inform all of the benefits of the special race day package at the time of its purchase. We hope that this particular incident will not prevent you from coming back and giving us a second chance by enjoying the world’s richest race day on the 30th of March 2012 so we here’s hoping we will see you back at the Meydan soon.

Sincerely yours,
Ademir Husagic
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergamo, Italy
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 3, 2012 via mobile

The hotel is very nice, the room too, but the negative thing is that is in the middle of nowhere. The staff is very kind and the breakfast is good. I was in the rooftop swimming pool, not enough bed, but the staff is very kind.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdemirHusagic, Manager at The Meydan Hotel, responded to this review, November 7, 2012
Dear Guest,

Thank you for your kind compliments on our accommodations, staff and breakfast here at TripAdvisor. Contrary to a lot of comments that we receive on our location, we are actually only 8 minutes away from Sheikh Zayed Road, 10 minutes to the beach, 15 minutes to Dubai Mall and Mall of the Emirates. We are pleased to inform you that we have already planned on purchasing more sun beds at the beginning of the year so hopefully, on your next visit, we will have enough for all our guests.

Sincerely,
Ademir Husagic
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Meydan Hotel

Address: Meydan Racecourse, Al Meydan Road | Nad Al Sheba, Dubai 9305, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 475 hotels in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Meydan Hotel 5*
Official Description (provided by the hotel):
Positioned at the epicentre of one of the world's most exciting destinations, The Meydan provides a prime location to catch the exhilarating action of the racing season, and creates a coveted travel destination all-year round. With 284 extravagantly appointed rooms and suites, The Meydan will change your perception of travel with unrivaled standards in luxury hospitality. ... more   less 
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