We have just returned from a 7 night stay during November.
Here are my thoughts and comments, prior to our stay I read through the reports on TA, now I will add ours.
We have stayed in many hotels in Dubai now, and I'm a Madinat fan through & through, but we had booked this hotel due to the room being cheaper than most and being a 5* - Please don't expect Madinat touches.
On arrival there is no glamour to the approach, after a long over night flight, granted you are not feeling your best, however no nice greeting on arrival, no offer of a drink or a welcome, we was greeted "when did you book, you are not on the system ! Prior to our stay we had emailed and FB messaged them.
Anyway on the plus side our room was ready, here is your key, we wasn't shown to the room, we just found our own way, I had to call reception to chase up luggage.
We made our way to the pool are, ready for a drink at this point, we found a bed and asked for a drink.. Drink the waiter replied?? Yes please a drink he sounded surprised - Pool service was very poor, you could never find a waiter, we needed to ask a Pool Boy, these guys were great. Sun beds very comfy and nice towels, and free bottled water is served, sometimes fruit and ice pops.
Not many sun beds at all around the pool, 20 I would say if that.
Now the pool urrmm - This should be an infinity pool - however it didn't seem to flowing at all, in fact the water didn't seem filtered, always like a film lying across the water.
Room service ... the rooms are never cleaned until around 5 - 6 pm just when we were getting ready to go out.
The rooms are nice & spacious, and clean - I did call and ask for more hangers when we arrived as there was only 4 in the wardrobe, I was told sorry Ma'am we have no more hangers, I vented my concern and some hangers eventually arrived.
Bars & restaurants this is where is does get better.. Prime is a great restaurant - high end and looks over onto the race course.
Shiba Bar loved this bar & also Shiba restaurant - Asian cuisine - very nice
Millennium Lounge - Ok - Service very poor.
Farriers for breakfast - I didn't rate this at all, some mornings tables were left dirty and you couldn't get a table.
We asked about visiting the horse racing, only to be told it wasn't on... Wrong ! We had a friend working in the bar who we knew from a previous hotel, thankfully he managed to get this sorted for us to visit the horse racing .. great night.
So on the whole we had a great time - we booked this hotel on price - would we return yes we would if we could pick up a good deal again.
But not to be compared to other Dubai 5* hotels.