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“Good Airport Hotel” 4 of 5 stars
Review of Holiday Inn Express Dubai Airport

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Holiday Inn Express Dubai Airport
2.0 of 5 Hotel   |   opposite Dubai Airport Terminal 3 | P.O. Box 35257, Dubai, United Arab Emirates   |  
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Ranked #197 of 499 Hotels in Dubai
Milton Keynes, United Kingdom
Top Contributor
89 reviews 89 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
65 helpful votes 65 helpful votes
“Good Airport Hotel”
4 of 5 stars Reviewed March 24, 2014

Stayed one night February 2014. Ideally situated close to the airport, but not possible to walk from the airport because of the road systems. I understand the hotel has transport available and taxis are plentiful.

The facilities are typical of Holiday Inn Express. Check-in was friendly and efficient. The breakfast room is large with tables well spaced (for a change) and breakfast was of very good standard and plenty of choice, including hot. Evening meal and bar not used.

Our room was average size and comfortable but looked across a small dingy central courtyard and other bedrooms - an outward facing room would be much better with views of the city or airport. However, most people will only be staying one night so perhaps not that important - but worth asking for on check-in.

The room was quiet with no outside noise and decent aircon. Bed and pillows were comfy.

Plus points: Location, comfort. Minus points: None. Overall, very good quality airport hotel, recommended.

Room Tip: Ask for an outwards facing room.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaanChady, Manager at Holiday Inn Express Dubai Airport, responded to this review, March 30, 2014
Dear Valued Guest,

Greetings from Holiday Inn Express Dubai Airport.

Thank you for taking the time and sharing your wonderful comments about the experience during your stay at Holiday Inn Express Dubai Airport.

It is our pleasure to note that you had enjoyed your stay and pleased with the provided services. Your positive comments were highly appreciated and shared with our team members.

This is our greatest reward from our valuable guests!

We look forward to welcome you again on your next visit to Dubai.

Sincerely yours,

Chady Kanaan | Hotel Manager
Holiday Inn Express Dubai Airport
P.O Box 35257 | Holiday Inn Express Dubai Airport | Umm Ramool, opposit T3. Dubai, UAE
Phone: + 9714 2900 111 | Fax: + 9714 2900 222 | Mobile: + 971 50 8936356
E-mail: chady.kannan@hiexdubai.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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878 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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Luxembourg City, Luxembourg
Top Contributor
142 reviews 142 reviews
136 hotel reviews
Reviews in 107 cities Reviews in 107 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed March 21, 2014

I spent 6 hours in this hotel awaiting a follow on flight and have to say it was much better than expected. The staff bent over backwards for me which I didn't expect but was very grateful. The room was plenty big and for an airport Holiday Inn was better appointed that I what I have experienced with other Dubai Airport hotels.

The hotel has everything you really want for a very short stay. The front staff --particularly the night attendant (Mr. Lofty) made sure I was taken care of in getting to the terminal after the manager had earlier arranged for personal transport for me back to the Terminal. The shuttle at the Terminal is hard to find and runs every half or 1 hour. When I finally made it to the area the shuttle had left and I end up pay nearly 60 AED ($20) to litterally go across the street and this was from the Taxi rank with meter. This is about 30 too much. Even though I have traveresed Dubai about 100 times this was a lesson learned for me. If you want to insure you will only pay the standard rate even if the attendant points you into the direction of a nice white or black car you will pay double and it is all legitamate by the RTA. Get in the taxis with the orange top and beige sides. After explaining what happened and showing my receipt the manager upon check in he felt bad for me and arranged a car to take me back to the terminal. He didn't need to do this and I was expecting it. It is service like this that will find me booking into this hotel again when I have short stays. I had booked breakfast but left prior to the restaruant opening and the hotel made sure I was given a breakfast box to go. Again, didn't expect this but here again thought that was a nice touch that showed they were trying to look after me.

It is hard to stay too much about a 6 hour stay at an airport hotel but thought that management and staff did an outstanding job and due to this I would come back and I would recommend it to those who are looking for an alterantive to a long lay over in the airport.

Room Tip: Room on the 3rd or 4th floor.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaanChady, Manager at Holiday Inn Express Dubai Airport, responded to this review, March 30, 2014
Dear Valued Guest,

Greetings from Holiday Inn Express Dubai Airport.

Thank you for taking the time and sharing your wonderful comments about the experience during your stay at Holiday Inn Express Dubai Airport.

It is our pleasure to note that you had enjoyed your stay and pleased with the provided services. Your positive comments were highly appreciated and shared with our team members.

This is our greatest reward from our valuable guests!

We look forward to welcome you again on your next visit to Dubai.

Sincerely yours,

Chady Kanaan | Hotel Manager
Holiday Inn Express Dubai Airport
P.O Box 35257 | Holiday Inn Express Dubai Airport | Umm Ramool, opposit T3. Dubai, UAE
Phone: + 9714 2900 111 | Fax: + 9714 2900 222 | Mobile: + 971 50 8936356
E-mail: chady.kannan@hiexdubai.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 20, 2014

Free airport shuttle bus runs about every 20-30 minutes. Clean hotel. First hotel I've ever been in though that required a separate deposit (200 dirhams) to make local phone calls. The instructions in the room on how to make a local phone calll (British Airways still had our luggage) included nothing about any extra deposit. I was irate because I had struggled with their system trying to make a call. I told them every other hotel I had been in charged for the phone calls at check out but it did no good.

We were told that the nearest restaurant outside the hotel was within walking distance but it turned out it was about 4 miles away (10 dirhams plus tip by taxi). Glad we took the taxi. The doorman tried, and this happened EVERY TIME WE NEEDED A TAXI, the doorman guided us to a "private car." These private cars cost about 3 times what a regular taxi costs and you don't get to your destination any faster. Unless you enjoy paying more, tell the doorman "no private car. Just a taxi!!"

Restaurant: Breakfast was adequate. I particularly liked the Muesli. The fried eggs and been fried for a very long time and were hard. Yeuk! You won't starve. Dinner was good. They only serve buffet style.

After we checked out I discovered I had left a electric current converter in a wall socket in the room and we called them from Abu Dhabi. Immediately I was told they hadn't found anything. It took me telling them, "Don't tell me its not there. I know it is" and two trips by housekeeping plus one by the Manager to find it EXACTLY where I told them it was, "In the socket under the wall TV." Hard to miss.

Overall: OK for one or two nights, if you must, but not for a long stay.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaanChady, Manager at Holiday Inn Express Dubai Airport, responded to this review, March 30, 2014
Dear Valued Guest,

Greetings from Holiday Inn Express Dubai Airport.

Thank you for taking the time and sharing your wonderful comments about the experience during your stay at Holiday Inn Express Dubai Airport.

It is our pleasure to note that you had enjoyed your stay and pleased with the provided services. Your positive comments were highly appreciated and shared with our team members.

This is our greatest reward from our valuable guests!

We look forward to welcome you again on your next visit to Dubai.

Sincerely yours,

Chady Kanaan | Hotel Manager
Holiday Inn Express Dubai Airport
P.O Box 35257 | Holiday Inn Express Dubai Airport | Umm Ramool, opposit T3. Dubai, UAE
Phone: + 9714 2900 111 | Fax: + 9714 2900 222 | Mobile: + 971 50 8936356
E-mail: chady.kannan@hiexdubai.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 20, 2014

We were booked into this hotel for an overnight after a long flight in from Hong Kong,on our way home to Glasgow. We had been told it was "basic" but found it very convenient.the desk staff were very helpful ,the rooms were clean and the shower was lovely.The rooms had everything we needed and the shuttle to airport (every 30 minutes ) was perfect.I don't know what people want this hotel was as good as any I have been in,and you only get what you pay for.

Room Tip: Room position did not matter as it was only a place to lay your head in between long flights ,we onl...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaanChady, Manager at Holiday Inn Express Dubai Airport, responded to this review, March 30, 2014
Dear Valued Guest,

Greetings from Holiday Inn Express Dubai Airport.

Thank you for taking the time and sharing your wonderful comments about the experience during your stay at Holiday Inn Express Dubai Airport.

It is our pleasure to note that you had enjoyed your stay and pleased with the provided services. Your positive comments were highly appreciated and shared with our team members.

This is our greatest reward from our valuable guests!

We look forward to welcome you again on your next visit to Dubai.

Sincerely yours,

Chady Kanaan | Hotel Manager
Holiday Inn Express Dubai Airport
P.O Box 35257 | Holiday Inn Express Dubai Airport | Umm Ramool, opposit T3. Dubai, UAE
Phone: + 9714 2900 111 | Fax: + 9714 2900 222 | Mobile: + 971 50 8936356
E-mail: chady.kannan@hiexdubai.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookstown, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 18, 2014

Stayed in the Holiday Inn Express close to Dubai Airport for one night. Hotel is clean and adequate for an overnight stay. A good regular and free shuttle bus runs between the hotel and Terminal 1 and Terminal 3 which saves on a taxi fare. For a business trip the hotel is very good however would not stay here if on holiday. Staff are friendly and helpful. Will stay in the future if passing through Dubai.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaanChady, Manager at Holiday Inn Express Dubai Airport, responded to this review, March 30, 2014
Dear Mr. David,

Greetings from Holiday Inn Express Dubai Airport.

Thank you for taking the time and sharing your wonderful comments about the experience during your stay at Holiday Inn Express Dubai Airport.

It is our pleasure to note that you had enjoyed your stay and pleased with the provided services. Your positive comments were highly appreciated and shared with our team members.

This is our greatest reward from our valuable guests!

We look forward to welcome you again on your next visit to Dubai.

Sincerely yours,

Chady Kanaan | Hotel Manager
Holiday Inn Express Dubai Airport
P.O Box 35257 | Holiday Inn Express Dubai Airport | Umm Ramool, opposit T3. Dubai, UAE
Phone: + 9714 2900 111 | Fax: + 9714 2900 222 | Mobile: + 971 50 8936356
E-mail: chady.kannan@hiexdubai.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 11, 2014

Located near terminal 3 and perfect for an extended layover. They have shuttles every 30 minutes (top and bottom of the hour) for terminals 1 and 3, and one at every top of the hour for terminal 2. Beds are comfortable and the room are clean. I found the staff to be courteous. Didn't eat there, so cannot comment on the food.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaanChady, Manager at Holiday Inn Express Dubai Airport, responded to this review, March 30, 2014
Dear Mr. Valued Guest,

Greetings from Holiday Inn Express Dubai Airport.

Thank you for taking the time and sharing your wonderful comments about the experience during your stay at Holiday Inn Express Dubai Airport.

It is our pleasure to note that you had enjoyed your stay and pleased with the provided services. Your positive comments were highly appreciated and shared with our team members.

This is our greatest reward from our valuable guests!

We look forward to welcome you again on your next visit to Dubai.

Sincerely yours,

Chady Kanaan | Hotel Manager
Holiday Inn Express Dubai Airport
P.O Box 35257 | Holiday Inn Express Dubai Airport | Umm Ramool, opposit T3. Dubai, UAE
Phone: + 9714 2900 111 | Fax: + 9714 2900 222 | Mobile: + 971 50 8936356
E-mail: chady.kannan@hiexdubai.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 5, 2014 via mobile

Handy location ..next to airport ideal for stopovers and 7 mins walk to nearest metro. Away from hustle bustle of city..lovely grass area to sit down outside hotel. Great gym facilities, breakfast lovely (lots of variety), free wifi and such lovely friendly staff. Special thanks to

Qaiser
Haseeb
Aysha
Mohd naveed
Kamran abbassi
Please thank them for their attentiveness.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaanChady, Manager at Holiday Inn Express Dubai Airport, responded to this review, March 9, 2014
Dear Mr. Ali,

Greetings from Holiday Inn Express Dubai Airport.

Thank you for taking the time and sharing your wonderful comments about the experience during your stay at Holiday Inn Express Dubai Airport.
It is our pleasure to note that you had enjoyed your stay and pleased with the provided services. Your positive comments were highly appreciated and shared with our team members.

This is our greatest reward from our valuable guests!

We look forward to welcome you again on your next visit to Dubai.

Sincerely yours,

Chady Kanaan | Hotel Manager
Holiday Inn Express Dubai Airport
P.O Box 35257 | Holiday Inn Express Dubai Airport | Umm Ramool, opposit T3. Dubai, UAE
Phone: + 9714 2900 111 | Fax: + 9714 2900 222 | Mobile: + 971 50 8936356
E-mail: chady.kannan@hiexdubai.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dubai Airport

Address: opposite Dubai Airport Terminal 3 | P.O. Box 35257, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#135 Business Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Dubai Airport 2*
Number of rooms: 40
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Also Known As:
Holiday Inn Express Dubai Airport Hotel Dubai

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