Stayed at the Fraser Suites for a month during February/March.
I was initially apprehensive about staying at the property because we had significant issues making the reservation. To cut a long story short the reservations team simply did not reply to emails, despite numerous emails following up I never received a reply - I was based in the US at the time and therefore calling Dubai was a challenge because of the time difference.
When we did arrive we were quite impressed with the property. The facilities were in good conditions with an excellent swimming pool and tennis facilities etc... The room was in good condition and the few issues that we did have were handled promptly by the engineering.
Attention to detail by the housekeeping could perhaps require some improvement - if you looked under the rim of the bath it was thick with gunge and clearly hadn't been cleaned in months - if ever. The appliances were also in need of some repair - the iron looked like a death trap with wires exposed and the kettle also leaked badly. These issues were quickly dealt with by the housekeeping team.
The guest service team were also very helpful. It was also a nice touch that operations team went to the effort to email and enquire as to how our stay was. We never received a reply to the email that we sent back though...
A week before we were due to check out the reservations manager contacted us via email to enquire whether or not we would like to extend as the occupancy during our week of departure was going to be particularly high and guests that were in house would be given preference if they wanted to extend. We had originally made a reservation on a package for 30 nights but no longer need the final 7. With the high occupancy we decided that we could perhaps come to a mutual arrangement with the hotel and check out early and get a refund on the remaining nights. We replied to email and yet again received no reply. So I decided to call the manager - he then quite bluntly informed me that no option was available to check out early and in fact he hadn't replied to my email because the option wasn't available.
This all very well and we were expecting this to be the answer. However I think that the reservations team need to learn about the common decency of replying to emails and speaking to guests with resect. It is incredibly frustrating and simply rude!
Great stay let down by the poor reservations team.
- Official Description (provided by the hotel):
- Rising above the fringe of Media City, the stunning new Fraser Suites Dubai occupies the top 23 levels of Sidra Tower, a sleek 45 storey deluxe hotel apartment complex. With a prime location on Sheikh Zayed Road just minutes from Internet City, Dubai Marina, Mall of the Emirates, and 30 minutes to Dubai International Airport, Fraser Suites Dubai is the ideal serviced residence for discerning business executives, families, and leisure travelers seeking space and superb facilities whether on a short term or extended stay.Each of the stylish one, two and three bedroom suites and penthouses enjoy breathtaking views and are furnished to a 5 star deluxe standard with open plan living spaces, a full kitchen, luxurious bedding and designer amenities. The business centre and executive boardrooms are perfect for small meetings and private gatherings. Our extensive lifestyle facilities include outdoor swimming and wading pools, a state-of-the-art gymnasium, Kid's Club, tennis court and squash court. Or perhaps choose to relax and unwind in Aqua Cafe or balance the body, mind and soul at Awazen Spa. Other facilities include Ladies and Gents Saloon, Mini mart, ATM Machin and free shuttle to Mall of Emirates, Internet city, Media city, Knowledge village, metro station and weekend shuttle to Public Beach. ... more less
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- Also Known As:
- Fraser Suites Dubai Hotel Dubai