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“Excellent restaurant service by Rizwan” 5 of 5 stars
Review of Ramada Downtown Dubai

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Ramada Downtown Dubai
4.0 of 5 Hotel   |   Boulevard Road, Dubai, United Arab Emirates (Downtown Dubai)   |  
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Ranked #88 of 499 Hotels in Dubai
Certificate of Excellence 2014
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent restaurant service by Rizwan”
5 of 5 stars Reviewed March 6, 2014

We visited the orchid restaurant for a family celebration and were very well taken by Rizwan. At first , we were a little disappointed by the buffet vegetarian options but he ensured that we were offered flexibility and we landed up having a great meal. The ambience was good too.In general, the hotel staff was very welcoming and friendly. Great place to relax and unwind.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samir A, General Manager at Ramada Downtown Dubai, responded to this review, April 1, 2014
Dear Guest,

Many thanks for taking the time to share your feedback of your recent visit at Ramada Downtown Dubai.

We were delighted to read your positive review about your visit to the Orchid Restaurant. It is always good to read that our guests found our staff, especially Rizwan, friendly and helpful. We have already shared your comment with the members of our team.

Thank you once again and we look forward to welcoming soon when you next visit Dubai.

Sincerely yours,
Samir Arora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed March 6, 2014

This hotel is in a great spot, being only 20-30m from the airport by taxi, and a very short, pleasant stroll from Dubai Mall and Burj Khalifa. Although I didn't get a fountain view room (which would definitely be better), the city view wasn't too bad and the room was very large, very clean and very well appointed.
However it was the quality of the service that impressed me most. All of the staff are extremely friendly and helpful, and seem to genuinely care about whether you have a good time in Dubai. They asked every day what I had planned, then made sure I was getting a good price, and then gave detailed directions on how to get there and recommendations for what else to do. When I returned each afternoon they never forgot to ask how it went.
As such, I highly recommend this hotel!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samir A, General Manager at Ramada Downtown Dubai, responded to this review, April 2, 2014
Dear Zac C,

Thank you for taking some time to post your review on Ramada Downtown Dubai.

I was delighted to read your review that you thoroughly enjoyed your stay with us and that the hotel, staff and our services met with your expectations.

I have shared your feedback with the entire team here at the hotel and we would like to thank you for supporting us.

It was our pleasure to serve you and look forward to welcoming you again when you next visit Dubai in the future.

For your future reservations, you may contact us via our website for direct booking at the best available rates.

Sincerely yours,

Samir Arora
General Manager
Ramada Downtown Dubai
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Kuwait City, Kuwait
Top Contributor
207 reviews 207 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 2, 2014

Good Location in Dubai Downtown near The Dubai Mall. Easy and fast check-in. Suite with city view was very good. Contains a lot of things like washing Machine, Fridges, Microwave, etc. Living room, Bathroom, bedroom were very good.

The hotel offers a shuttle to pick you up from the hotel to The Dubai Mall and returning back, but I guess this service needs to be improved the last service till 10 pm!

Overall the hotel is worth to stay especially for the families.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samir A, General Manager at Ramada Downtown Dubai, responded to this review, April 2, 2014
Dear Jenan Jamal,

Thank you for taking your valuable time to post a review on Ramada Downtown Dubai on Trip Advisor.

I am delighted to read your comments that you thoroughly enjoyed the whole experience with us and that the hotel met with your standards. We have shared your feedback with the entire team here at the hotel and thank you for supporting us.

For your future reservations, you may contact us via our website for direct booking at the best available rates.

We look forward to welcoming you back in the future.

Sincerely yours,

Samir Arora
General Manager
Ramada Downtown Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
1 review
5 of 5 stars Reviewed March 2, 2014

Our stay was amazing, this is my second time here and I strongly recommend it. The view was relaxing over the fountain and Burj Khalifa. Location is very convenient to Dubai mall and to the Boulevard.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samir A, General Manager at Ramada Downtown Dubai, responded to this review, April 1, 2014
Dear Guest.

Thank you very much for choosing Ramada Downtown Dubai again and for the nice review on Trip Advisor.

We have passed on your gratitude to Rashid and Rohul who were immensely happy to know that their names were mentioned in your review.

We will be delighted to welcome you back to our hotel shall your plans bring you to Dubai again in the future.

Sincerely yours,
Samir Arora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2014

I've stayed in this hotel twice. Once in April 2013 with my husband and the second on November 2013 with our daughter. I like staying in hotel apartments more than hotels as you have more room to move. The location is perfect if you go to Dubai during winter or when the weather is nice coz u'll have to walk around 15 minutes to reach Dubai Mall. The area, the Moahmmed bin Maktoum blvd. is beautiful with its restaurants and coffeeshops. The view from our apartment (Fountaion view) was GREAT. The staff in the reception are very friendly and helpful. During my 2 stays i ordered in room breakfast once and I LOVED it. one of the best breakfasts. the room service however is not that good, i ordered 1 green tea and it took them 45 minutes to bring it and it was basically a pot of boiled water with green tea bags! on the second time we asked for a baby crib and we had to call a number of times in order to get it and one side was broken.
However, if i'm visiting dubai again during nice weather i would stay there again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samir A, General Manager at Ramada Downtown Dubai, responded to this review, April 1, 2014
Dear Asmahan J,

Thank you for your review on Trip Advisor.

It was great to hear that your overall experience of Ramada Downtown Dubai, during your stay, was good.

We have also noted your kind comments in areas we have to improve on and we are certain we can do better. We have taken this up with the respective departments and will closely monitor the situations.

Once again, I would like to thank you for staying with us and look forward to welcoming you on your next visit to Dubai.

Yours sincerely,
Samir Arora
General Manager
Ramada Downtown Dubai
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Salmiyah, Kuwait
1 review
5 of 5 stars Reviewed March 1, 2014

Rashed he is very good at cleaning the room he is a clean man and friendly he made by towel vary nice art.and talks politely and it is a pleasure for us that he cleans our room, god bless you Rashed
We will come soon.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samir A, General Manager at Ramada Downtown Dubai, responded to this review, April 1, 2014
Dear Guest,

Thank you very much for staying at Ramada Downtown Dubai.

I am delighted to read that you enjoyed your stay with us and especially your comment about Rashid to whom I have personally conveyed your gratitude. I am sure he is happy to hear that his hard work was noticed.

Once again we would like to thank you for supporting us and we are looking forward to welcoming you back in the near future.

For your future reservations, you may contact us via our website for direct booking at the best available rates.

Sincerely yours,

Samir Arora
General Manager
Ramada Downtown Dubai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
1 review
5 of 5 stars Reviewed February 28, 2014

Location is great in this hotel.service wenderfull all steff very kind we will come agien.
Thsnks to Rashid for tackcere our room vary nice.he made for ny kids some nice thiks by towel thats was nice.
and receotion all steff vary kind and hellfull.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samir A, General Manager at Ramada Downtown Dubai, responded to this review, April 1, 2014
Dear Shoja,

Thank you for sharing your experience regarding your recent stay at Ramada Downtown Dubai.

We really care how our guests feel and it is reviews like yours that give us so much needed enthusiasm and drive to keep on providing the best possible service to our guests. I have shared your comments with Rashid and the reception staff who were very happy to hear that you commended their services.

So, thank you once again for being our guest and please feel free contact us when you decide to come and stay with us again. We will be glad to assist you.

Yours sincerely,
Samir Arora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Downtown Dubai

Address: Boulevard Road, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#65 Business Hotel in Dubai
#79 Luxury Hotel in Dubai
#86 Family Hotel in Dubai
#101 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Downtown Dubai 4*
Number of rooms: 181
Official Description (provided by the hotel):
Welcome to the fresh and bright world of Ramada Downtown Dubai, an innovative company with a dynamic vision to transform the Dubai hotel landscape for extended stays and short-term travel, business or pleasure. Close to The Dubai Mall, overlooking Burj Khalifa and The Dubai Fountain centrally located at Downtown area, Ramada Downtown Dubai offers large luxury suites and good services and facilities. The Hotel has its own temperature controlled Swimming Pool, Badminton and Squash Court, a modern Gym and an electronic Golf driving range. Younger guests can enjoy the children's club. Ramada Downtown is less than a 5 minute drive away from the Dubai International Financial Center, Convention Center and Trade Center. Jumeirah Beach and Burjuman Shopping Mall are a 10 minute drive away. Walkable distance to Dubai Metro Station Dubai Mall. ... more   less 
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Also Known As:
Ramada Downtown Burj Dubai Hotel Dubai

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